Questions & Answers

Q: QuestionI do not have 24volt. Will the Wi-Fi work with the batteries?

Asked 2 years ago by Ashley.

• A:Answer The batteries are for backup, this thermostat will not work on a millivolt system unless you install a 24 volt AC Transformer and 24 volt AC relay to control your millivolt system... you can look up on the internet a wiring diagram that shows how to hook this up....

  Answered 1 year ago by JohnnyCosoloVerified Purchase

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Q: QuestionWill this thermostat switch automatically from heat to cool?

Asked 2 years ago by Dee.

• A:Answer Yes, there is a setting for that. Its so easy to use. I love it.

  Answered 2 years ago by ClaudiaVerified Purchase

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Q: QuestionIs this thermostat comparable with the google nest temperature sensor?

Asked 3 years ago by TemperatureSensor.

• A:Answer No I don't believe it is. To use that you'll need either the cheaper model E (oddly enough) or learning model. Definitely not this one which I learned after purchase. Not really a let down and can't fault the product if it never claimed that functionality.

  Answered 2 years ago by AaronFVerified Purchase

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Q: QuestionI currently have a Honeywell thermostat that is wireless Model TH6320R1004 with wireless control box THM5320R. So there are no wires behind the Honeywell thermostat. How would I replace the Honeywell with this Google Nest?

Asked 3 years ago by IDMM.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

Q: QuestionWhat is the model number

Asked 3 years ago by D.

• A:Answer Hi there D! The model number for the Nest Thermostat you're referring to is GA01334-US. We recommend contacting Best Buy support as well for more information with this Nest Thermostat model.

  Answered 3 years ago by Nest Support

  
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Q: QuestionDoes this work with multi zone systems ? do I need one for each zone ?

Asked 3 years ago by Hondo.

Q: QuestionIs this considered a "millivolt thermostat"?

Asked 3 years ago by Telsa.

Q: QuestionIf the power goes out can it be powered by a generator?

Asked 3 years ago by RAS.

• A:Answer if your generator is connected in a way to power your furnace then yes, the generator will power nest as the power to the thermostat comes from the furnace itself, however it will likely not connect to wi-fi until power has been restored

  Answered 3 years ago by Anonymous

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Q: QuestionI need a thermostat that is battery powered (no C-wire). Can this product work independent of a C-wire?

Asked 3 years ago by D.

• A:Answer Yes! We had this same problem. We bought a fancy Honeywell thermostat before returning it because of the C-wire issue. So happy we went with the Google thermostat as it works without a C-wire and has batteries. Very easy instructions to set up no matter what wires your home has.

  Answered 3 years ago by WesActualVerified Purchase

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Q: QuestionConsidering this for our church. Can I install multiple thermostats?

Asked 3 years ago by WorshipPastor.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Fog

• A:Answer Don’t even think about doing this unless you buy from someone other than Best Buy. I now have one thermostat on Google home app and two on google nest app. It’s a nightmare.

  Answered 3 years ago by Mollymom908

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Q: QuestionCan I lower or raise temperature if I'm away from home?

Asked 3 years ago by CindiW.

• A:Answer Yes, I typically change the temperature on the way home so it’s more comfortable by the time I arrive!

  Answered 3 years ago by MoniqueVerified Purchase

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Q: QuestionCan the Nest be programmed by day or is it by weekday/weekend?

Asked 3 years ago by Anonymous.

• A:Answer Yes. You can program it by day as well as weekend as well as specific times that you’re going to be home and times that you’re going to be away you can set it down to eco-mode went away. If your schedule changes just get on the Google Home app and adjust your temperature ride on the fly.

  Answered 3 years ago by digdeep0169

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Q: QuestionWill this work with very old model furnaces

Asked 3 years ago by Poody1.

• A:Answer There is a compatibility check when installing the Thermostat. Go to your Google Home and select set up a new device smart thermostat and it’s going to ask you what your wall wiring looks like. If it meets the criteria, it should work. If you don’t have enough wires, it might not work.

  Answered 3 years ago by digdeep0169

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Q: QuestionDoes it work with millivolt

Asked 3 years ago by Tomcat.

• A:Answer Yes it works with millivolts

  Answered 3 years ago by GeorgeTVerified Purchase

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Q: QuestionDoes this work witha 2 wire system or does it require the 3rd wire for power? Really having trouble finding one that works with a 2 wire system like the old nest did and I stalling a C wire is not an option

Asked 3 years ago by Customer1234.

• A:Answer Invest in a multi-volt tester. More or less $15. Test your wires and find one that has 24 millivolts or 120 and 240. Now you know which wire is your common wire. You should be okay from here.

  Answered 3 years ago by GeorgeTVerified Purchase

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Q: QuestionI connected my nest thermostat using the red and white terminals and i cannot connect to internet

Asked 3 years ago by Stuck.

• A:Answer The thermostat uses the voltage from your system’s wires to keep its internal battery charged, so if the power from your system is insufficient, the thermostat will run on battery for a while but will turn off features like Wi-Fi to preserve battery life before it must turn off completely. And though Nest thermostats would generally work without a common (C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. We’d be happy to guide you through troubleshooting procedures if you can visit us anytime here: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Nest Support

  
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Q: QuestionHas anyone figured out how to lock their Google nest thermostat? I've tried and tried it says it has the feature but I can't find it.

Asked 3 years ago by Jeanine.

• A:Answer Unfortunately, the lock feature is only available on the older generation Nest Learning Thermostat and Nest Thermostat E models.

  Answered 3 years ago by Nest Support

  
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Q: Questiondoes this nest thermostat work with any home aircondition ?

Asked 3 years ago by parry.

• A:Answer No not all. Get a HVAC company to check for you.

  Answered 3 years ago by PapaJoeVerified Purchase

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Q: QuestionThe unit goes inactive when I’m in another room or gone. I can house set for 77 and come home to a house over 81. Then it says X amount of hours till I reach my 77. How can I change this?? If I set a temp that is what I want to maintain.

Asked 3 years ago by Sandy.

• A:Answer I think you can turn off the ‘away’ feature and then the temp would stay at the setting you program.

  Answered 3 years ago by LCLVVerified Purchase

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