Questions & Answers

Q: QuestionCan I get pictures on my computer ?

Asked 1 year ago by PopPop.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Hi there, thanks for your question. We're happy to let you know that you can get pictures from your Google Nest Doorbell (Battery). To download pictures to your computer, please visit this reference link: https://support.google.com/googlenest/answer/9207572?hl=en

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionAm I alerted to events without a subscription? Can I download and SAVE video events from the past 3 hrs without a subscription?

Asked 1 year ago by rick.

• A:Answer Hi, Rick. Great News. It is possible to download up to 5 minutes of a video clip without a subscription. Please refer to the following link for detailed troubleshooting steps: https://support.google.com/googlenest/answer/9207572

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionWhat do I need to hear the doorbell in my house

Asked 1 year ago by Kayla.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Hello Kayla! That's a great question. To hear your Google Nest Doorbell - Battery Operated inside your house when someone rings, you'll need a Google speaker or display. Check out this link for more information: https://support.google.com/googlenest/answer/10732535?hl=en-GB&co=GENIE.Platform%3DAndroid&sjid=1684081456466198740-NA#zippy=%2Cwire-free-installation:~:text=Use%20a%20Google,visitor%20announcements.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionCan I buy a new nest doorbell and use it with the current subscription I have for another nest doorbell?

Asked 1 year ago by Bill37.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Hi Bill37. Great news! You are able to set up your new Nest Doorbell with the current Nest Aware subscription, once you set up your device on the same Home Structure where your subscription is attached to.

  Answered 1 year ago by Google Nest Support

  
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Q: Questioncan I get a google nest battery operated servicemen to come to to house to inspect the installation..the front door works great...the side door not well! I live in 11590 zip code

Asked 2 years ago by Rose.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Sounds like your WiFi Signal strength is in question. I use a mesh system to ensure complete WiFi signal coverage. It could also be a bandwidth issue.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: QuestionPurchased a week ago and having issues connecting to WiFi. Haven’t been able to speak to anyone to help troubleshoot. I’ve gone through the troubleshooting recommendations. Can someone help?

Asked 2 years ago by Anonymous.

• A:Answer Use the included pin or a paper clip and press the reset button and hold it. After the light turns yellow continue holding it until it resets again. Repeat add device in the Google home app. If it still doesn’t connect you may have an unsupported WiFi security protocol.

  Answered 1 year ago by ChristopherM

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Q: QuestionDo I have the ability to restrict cameras. Does nest allow me to control and restrict the access to any camera? So if I have for example 3 cameras would I be able to dictate what cameras They can access

Asked 2 years ago by Futurecustomer.

• A:Answer Hi there! That's a great question. You can invite members to share control of your home and its devices, including cameras. However, there currently isn't an option to restrict access to specific cameras after adding a family member. Do you know how to add a family member? Check out the information at the next link to get all the details about Share a home and devices in the Google Home app: https://support.google.com/googlenest/answer/9155535?hl=en-SG&sjid=4373645937338447996-NA#zippy=%2Cinvite-members-to-a-home

  Answered 2 years ago by Nest Support

  
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Q: QuestionThere is not a tool in my box to use to remove my Google nest doorbell. What can I do!

Asked 2 years ago by Anonymous.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer A paperclip works too.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: QuestionIs it installed inside or outside?

Asked 2 years ago by Linny.

• A:Answer Can be used for both, but mainly used as a doorbell for outdoor use. It is weather resistant, but if it’s too cold it does affect the battery version by dying quicker.

  Answered 2 years ago by ColetonG

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Q: Questionhave they improved the night vision very poor quality

Asked 2 years ago by glazierman.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer The night vision on all 5 of my Google Devices is excellent. It recognizes Faces at night.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: QuestionI have the Google Wi-Fi mesh system for Internet, and 4 Wi-Fi points/nodes throughout the house. Can they be also paired as door chimes?

Asked 2 years ago by Mike.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Yes but be leery that the system is a nightmare if it crashes. I've been working on trying to get mine back up for days. No phone support. I have Two doorbells and one in house.

  Answered 2 years ago by MJohnsonVerified Purchase

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Q: QuestionThere is no charging cable in the box. My doorbell’s battery is dead. What do I do?

Asked 2 years ago by AggieDawn90.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer Hello there, AggieDawn90. We're sorry to hear you ran into this issue with your order of the Nest Doorbell (battery). We encourage you to contact your retailer as soon as possible to return or replace your device. Alternatively, you can use a USB-C to USB-A charging cable to charge the doorbell, though we recommend using the one that’s included. If help with the features or functionality of the Nest Doorbell (battery) is needed, we welcome you to contact us here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionWhere is made name of the country

Asked 2 years ago by Rashid.

• A:Answer Hi there, Rashid. Thank you for your interest in Nest Doorbell (battery). The products we offer are manufactured from multiple countries. The best way to identify where the device was made is by checking the box as it should show the country where the device was manufactured. If you have additional questions, please feel free to contact us on our google help page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionIs this a good purchase for apartment dwellers? Can I mount it securely without fear of damage?

Asked 2 years ago by ElleLuck.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Ivy

• A:Answer Hey there, ElleLuck! Thanks for your inquiry! A highly visible security doorbell can help deter potential intruders. You can install your doorbell in a place where it can easily be seen and make sure its status light is on to help discourage intruders. To get the camera view you want, you have to adjust the doorbell’s position by hand. Use the Home app to check the camera’s view so you can adjust the position from the mounting plate or wedge if you need to. To use the wedge for a better camera view, make sure to install the wedge then position the baseplate plate over the wedge with the G positioned upright and use the wedge screws to secure it in place. Then attach the doorbell to the baseplate, align the circle at the bottom of the doorbell to the hole at the bottom of the baseplate, and push the doorbell in then down until you feel it click into place. This link can help: https://support.google.com/googlenest/answer/10732535

  Answered 2 years ago by Nest Support

  
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Q: QuestionHaving trouble understanding how many apps I need to have for a Google Nest battery doorbell which stores video for up to 30 days. Otherwise, we only have basic needs as a doorbell and video of any activity. Also, do these apps work with a VPN in place?

Asked 2 years ago by Steve.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer I have several Google devices. Nest protect smoke and carbon monoxide detectors which use the Nest app. Google hub max which has a camera that uses Nest app. All my other devices use Google Home App. Once both are installed you can access the Nest app from within the Google Home App. It all works very well together.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: Questionwill the camera record and send alerts if my wifi is off

Asked 2 years ago by lana.

• A:Answer Hey there, lana! Thanks for your interest! The newer versions of Nest cameras and doorbells, including the Nest Doorbell (battery), has a local storage fallback that allows it to record videos for up to one hour without Wi-Fi. For battery-powered cameras and doorbells, it can also record for one hour when the power goes out. Visit this link to learn more: https://support.google.com/googlenest/topic/9361794

  Answered 2 years ago by Nest Support

  
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Q: QuestionI’m seeking a wi-fi video camera by Nest. Please recommend one or more thx

Asked 2 years ago by Maddy.

• A:Answer Ok

  Answered 2 years ago by NavinchandraS

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Q: QuestionWhy does my Nest doorbell only pick up a few people? There are times I can see people walking by and my Nest does not record them. Why?

Asked 2 years ago by Babka.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer You have to setup Zones. If the person is outside of the zones it will not alert you. You can do this in settings.

  Answered 1 year ago by ChristopherMVerified Purchase

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Q: QuestionCan you remote open the lock from your phone?

Asked 3 years ago by Alpha1.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Snow

• A:Answer No

  Answered 2 years ago by DevanL

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