Questions & Answers

Q: Questionwhat is the refresh rate?

Asked 8 years ago by kim1.

• A:Answer Do not be fooled. This TV DOES NOT have 120 smooth motion or any motion enhancement at all. Just finished going through a total loss with Hisense and Best Buy. It says it right on the box. I even sent Hisense pictures of the box saying “120 Motion Rate”. So disappointed to keep a TV that doesn’t have what it says it has.

  Answered 7 years ago by Miguel

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Q: Questionjust got this tv. The youtube app always freeze on loading, try connected directly to modem, change another modem makes no difference. Please help. I have charter internet with 100M speed.

Asked 7 years ago by tom.

• A:Answer Hi, can't answer your question. But I have exactly the same issue. It was good for only 3 days now youtube got stuck at loading after 2-3 minutes of streaming. It is not the internet. I have a LG, 2 vizios on the same network and all of them are fine. It is the issue of the youtube app that comes with this TV

  Answered 7 years ago by hellozeroVerified Purchase

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Q: QuestionWhat's the best brand sound bar for this tv? I bought a LG and it doesn't sound good

Asked 7 years ago by TODD.

• A:Answer I have a vizio 3.1 sound bar connected thru the TV's optical port. The Hisense remote will automatically control the vizio's sound level thru the volume button. Go into sound setting and turn off the internal speakers on the TV. One less remote. The remote also controls the Nvidia Shield TV box. I went from 3 remotes to 1, with no setup required.

  Answered 7 years ago by Bill

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Q: QuestionDoes this TV support HDR ?

Asked 8 years ago by Geno.

• A:Answer Yes, this televisions supports HDR. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 8 years ago by HisenseProductExpert

  
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Q: QuestionIs there local dimming? If so, how many zones?

Asked 8 years ago by Alexhey.

• A:Answer Hello! This TV has a full array DLED backlight and does not support local dimming.

  Answered 8 years ago by HisenseProductExpert

  
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Q: QuestionWill a ROKU stick work well with this TV?

Asked 7 years ago by russ.

• A:Answer I got the Roku Stick Plus, and with the Roku remote the TV acts almost exactly like a roku TV (down to the remotes power and volume buttons working flawlessly with the TV) with this plugged into the HDMI port. Having previously had a Roku TV it acts almost identical and the TV has its own built in apps.

  Answered 7 years ago by Guardian

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Q: QuestionDoes this model have a glossy or matt screen? If glossy, does it annoy with reflections in bright room?

Asked 7 years ago by VG.

• A:Answer its Matt

  Answered 7 years ago by Indiaj0nes

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Q: Questionis the 120hz motion rate always on or is there some option in the menus that allow you to turn it on or off?

Asked 7 years ago by trenton.

• A:Answer It probably doesn't have a setting for it and would likely only go to 120hz @ 1080p. I've bought some cheap tvs in the past and the source is usually what controls the refresh rate. I was only able to get some tvs to 120hz using a computer with a GPU to manually set the refresh timing. Other than that, all my devices looked at it like it was 1080p@60hz, or 4k@24/30hz. Although this does support 4k@60hz, it probably lacks the processing power to interpolate the frames for smooth motion at 120hz. This is just a hunch, of course, but it looks like no one is answering question for best buy.

  Answered 7 years ago by infodrive

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Q: QuestionDoes this support sling TV?

Asked 7 years ago by Jau.

• A:Answer This television comes pre-loaded with Netflix, Amazon Instant Video, Vudu, YouTube, Vewd Web Browser, and the Vewd App Store. You can download additional applications from the Vewd App Store. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 7 years ago by HisenseProductExpert

  
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Q: Questiondoes this tv has built-in ROKU tv?

Asked 8 years ago by john.

• A:Answer No, this television does not include a built-in Roku device. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 7 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv support sling tv?

Asked 8 years ago by Kjnn.

• A:Answer This television does not currently support Sling TV without the purchase of a third part device. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 8 years ago by HisenseProductExpert

  
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Q: QuestionWill this tv be available again sometime in the near future?

Asked 1 year ago by Brian.

Q: QuestionWill this tv be available sometime in the near future again?

Asked 1 year ago by Brian.

Q: QuestionHow do I reset this Tv .Blinking red light no picture

Asked 3 years ago by Hotlips.

Q: QuestionHow do I acccess my YouTube tv streaming app?

Asked 4 years ago by Paul.

Q: QuestionAnyway to download the YouTube TV app?

Asked 6 years ago by Badsneaker.

Q: QuestionHello what is my tv is stuck on standby mode and won’t power on but the red light is on it’s not flickering

Asked 6 years ago by adam.

Q: QuestionDoes this tv allow you to connect speakers and sound bars through blue tooth

Asked 7 years ago by Briana.

• A:Answer Yes it does.

  Answered 5 years ago by Dawgnation73

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Q: QuestionIs it HDCP 2.2 compliant

Asked 7 years ago by HeLP.

• A:Answer Yes, this television supports HDCP 2.2.

  Answered 7 years ago by HisenseProductExpert

  
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