Questions & Answers
- Model:
- HPA300
- |
- SKU:
- 4340100
Q: QuestionDoes the True HEPA 465 sq. ft. air purifier remove wildfire smoke?
Asked by Naomi.
- A:Answer Thank you for your inquiry. Yes, this is rated to remove smoke from the air at a rate of 300 cubic feet per minute, and this does include wildfire smoke. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionHow big of a room will this cover and if I bought 2 would it take care of cigarette smoke? If not do u have one that would?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. This unit is rated to cover an area of 465 square feet. It is also rated to clean smoke from the air at the rate of 300 cubic feet per minute. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionI would like to know if this unit cools air as well
Asked by Dena.
- A:Answer Thank you for your inquiry. No, this unit is not an air conditioner, and will not actively cool the air. It will only remove contaminants from the air. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionTo what micron level does this unit filter? Need 1 minimum. Do you have product(s) made in America or anywhere BUT CHINA? thank you
Asked by GIJoe.
- A:Answer Thank you for your inquiry. This unit and the filters are manufactured in China. These filters are True HEPA filters, meaning they are rated to remove 99.97% of particles as small as 0.3 microns in size and larger. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionDoes the unit come with the filters or do you need to purchase separately? Also, does this work in filtering fumes from painting/art materials?
Asked by artsy.
- A:Answer Thank you for your inquiry. This unit comes with the filters needed to run it. If you are looking to specifically remove VOCs from the air, we would advise also purchasing the premium pre-filter. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionDoes this air purifier also help keep the room cool?
Asked by Kim.
- A:Answer Thank you for your inquiry Kim. This unit is only made to remove contaminants from the air. It will not actively cool the air. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionIs purifier AHAM certified? What is CADR for dust, mold, etc?
Asked by Lu.
- A:Answer Thank you for your inquiry Lu. This unit is AHAM ceritifed. The CADR rates for this unit are as follows: This unit is rated to remove Dust from: 320 cubic feet per minute (cfm), Pollen from: 300 cfm, and Smoke from: 300 cfm. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionWould this Hepa filter be good for the covid virus ? I want this for my sons dorm room .
Asked by Jdel.
- A:Answer Thank you for your inquiry. Some Honeywell HEPA and AirGenius air purifiers have been 3rd party tested and found to be effective at reducing certain non-harmful virus and bacteria from the air that passes through the filters. Virus reduction claims vary by model and are clearly marked on each package and on HoneywellPluggedIn.com. We have not tested product effectiveness for the COVID-19 virus and therefore do not claim that the product is effective at COVID-19 virus reduction. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionDoes this filter pick up viruses?
Asked by Amida.
- A:Answer Thank you for your inquiry Amida. Some Honeywell HEPA and AirGenius air purifiers have been 3rd party tested and found to be effective at reducing certain non-harmful virus and bacteria from the air that passes through the filters. Virus reduction claims vary by model and are clearly marked on each package and on HoneywellPluggedIn.com. We have not tested product effectiveness for the COVID-19 virus and therefore do not claim that the product is effective at COVID-19 virus reduction. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionHow does this unit perform with second hand cigarette smoke from a neighboring apartment? Thanks
Asked by Yucha.
- A:Answer Thank you for your inquiry. This unit is rated to clean smoke from 300 cubic feet of air per minute. This does include cigarette smoke. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionDoes this appliance reduce or eliminate molds,allergens, and airborne viruses?
Asked by Maldig.
- A:Answer Thank you for your inquiry. This True-HEPA air purifier is rated to remove allergens from the air, which does include mold spores, and it also rated to remove some viruses from the air as well. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionMy family room does not have a door from it to another room, so it cannot be closed off. I want to use it in the family room. Will this work well under these conditions?
Asked by JakiPR.
- A:Answer Thank you for your inquiry. There are a lot of factors governing this. It depends on the size of the family room and the location of the air purifier in the room. It also depends on how many sources of contamination or outside air are coming in from the other room, as well as the size of that room. We would advise placing the unit closer to the entrance to the other room. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionI have an 87 year old going to use this. How easy is it to clean and maintain?
Asked by ElderlyUser.
- A:Answer It is very easy to maintain and doesn't require any tools or even a lot of dexterity to clean and change the filters. The smaller filters, which are still about 6" x 8", have tabs on them to make it easier to pull them out.
Answered by Bill
Q: QuestionIs this air purifier safe? Does it emit ozone
Asked by Anonymous.
- A:Answer Thank you for your inquiry. This unit does not emit any ozone. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionIs this a suitable substitute for a range hood? My apartment doesn't have good ventilation in the kitchen area
Asked by Splort.
- A:Answer Thank you for your inquiry. This unit will not add ventilation. It will help remove particles from the air, and will also remove some VOCs and Odors, but if you are concerned with Carbon Monoxide, this unit is not rated to remove Carbon Monoxide. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionIs this the best unit for new construction chemicals and off gassing? I have severe sensitivity and our new bathroom will be off gassing glues, plastics, acrylic and formaldehyde for sometime... we went greenguard on most product but still problem thanks!
Asked by Kim.
- A:Answer Thank you for your inquiry. We would advise using the InSight series Air Purifier, as it has optional Odor and VOC reducing filters that will help clean this off gassing from the air. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionHow do you reset unit after replacing filters?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. To reset the lights, turn the unit to the highest setting and hold down on the reset button for 10 seconds, or until the light turns off. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

Q: QuestionThe Lights are all on everything is put on right but how do I know its working if it makes no noise? Not even a fan noise. Nothing. I can't even tell if its really working. I've had it 2 days.only made noise the 1st time it was turned on. Now its silent.
Asked by Pebbz.
- A:Answer That is very odd. Please contact our consumer relations team by emailing us at [email protected] and we will be happy to assist you. Thank you.
Answered by ManufacturerTechSupport

Q: Questionwhat is the noise level
Asked by boston1266.
- A:Answer This link provided noise level at different running speeds : https://afresherhome.com/honeywell-hpa-300-review/#Noise_levels_during_use I have seen different numbers from other reviewers. When running the lowest speed (germ mode), the noise level is pretty acceptable, I can watch TV with it running nearby. I recall seeing other reviewer had germ mode at 41dB, this maybe because they were measured differently (different distance, height........)
Answered by SanJose88
Q: QuestionDoes this work on eliminating mold spores?
Asked by Mold.
- A:Answer Thank you for your inquiry. This unit will capture mold spores larger than 0.3 microns in size that pass through the filter. It will not eliminate the source of the mold spores. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
Answered by ManufacturerTechSupport

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