Questions & Answers

1-10 of 30 Questions
  • Question
    This comes with a wireless keyboard and mouse but I prefer to have those with wires so no batteries are needed. So if I separately purchased a keyboard and mouse with cables attached are there built-in ports in this PC that those would work OK with   (2 Answers)

    By Rich April 16, 2017.

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    • Best 
      Answer

      Yes I actually have a razor keyboard and use it with this computer. Works fine. And i have a logitech g602 wireless mouse, and that works fine too. Had it for 4 months never had to replace any batteries

      By thegdfather April 20, 2017.

    • Question
      Looking for a desktop to be used primarily as a video and photo editor. Would this be a good choice?   (2 Answers)

      By SkyEyeImages April 28, 2017.

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        Yes, though I would upgrade the Power Media Player to the Cyberlink DVD17 Ultra for professional video editing. Also, when you upgrade on Cyberlink's homepage, download their free video editing supplementary programs: Power2Go11, Screen Recorder, PhotoDirector5(or purchase PhotoDirector8), and WaveEditor2

        By DensHP May 13, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Can I add a 1tb hard drive from my old computer ? Is there a room and capacity ? Thanks.   (2 Answers)

      By Dreyk May 21, 2017.

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        Answer

        Open bay to physically place a third drive into: Yes. Mainboard socket to control a third drive: NO! While you can seat another (total of 3 SATA sized) drive inside the case, only one Optical (DVD/CD) and two SATA drives can be controlled by the mainboard.

        By OldTimeComputerGeek May 27, 2017.

      • Question
        It comes with Windows 10 home. How do I upgrade to Windows 10 Pro and with what cost?   (2 Answers)

        By AY April 29, 2017.

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          I upgraded by simply going to the Microsoft Store (accessible from the START menu). The cost is $99 plus tax. The change / upgrade after the purchase only takes a few minutes after a medium size download from Microsoft. Please reference the Microsoft support article at https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro

          By BobK April 29, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        are the keyboard and/or mouse that come with this PC wireless or do they have cables   (3 Answers)

        By Rich April 15, 2017.

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        • Best 
          Answer

          The Keyboard and Mouse are both Wireless. Conveniently both items are controlled by 1 USB transmitter.

          By VortexKid May 24, 2017.

        • Question
          Will this PC support 2 monitors? Will a display link adapter for second monitor work?   (2 Answers)

          By Anonymous June 13, 2017.

          Answers
        • Question
          concerning this computer I noticed that it has a wireless keyboard and mouse but I prefer to use a keyboard and a mouse that are connected to the PC with their own cables (USB I assume) so please tell me if that will work with this PC   (2 Answers)

          By Rich April 14, 2017.

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            Answer

            That would definitely work. And it is equipped with enough USB ports

            By Raiderro May 7, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I am having a problem with the mouse being erratic, I have the used the mouse that comes with computer and also a logitech m525 sometimes it's fine but most of the time it's still jumpy. Can anyone help me with this problem?   (5 Answers)

          By bandit August 25, 2017.

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          • Answer

            I have this problem with every wireless HP, BEST BUY purchase of a mouse. (or any wireless mouse from best buy) Take it to them but make sure you do it within 14 days of purchase, my screen started going black, mouse was erratic, keyboard space bar did not work....they said 16 days is too long, had to be 14 or less. Horrid treatment for all the investments there. I turn my mouse off and on again, sometimes it solves the problem .....good luck with Best Buy

            By drf0 September 18, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I just purchased a HPENVY 750-514 from Best Buy. I cannot get the sound to work....any suggestions?   (2 Answers)

          By Gail August 25, 2017.

          Answers
          • Answer

            I had the same issue. If you connect a monitor via HDMI, it will automatically try to route audio through it. You need to connect speakers and open the audio control panel to select the regular speaker outputs. The computer itself has no internal speaker (as far as I can tell).

            By Zeronyne September 17, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          also forgot to ask the description says it comes with a dvd drive but the guy at the store says it doesn't   (5 Answers)

          By backdrop001 August 22, 2017.

          Answers
          • Answer

            Behind vertical silver bar on front

            By Vtvbob September 22, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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