A:AnswerThere should have been a remote included in the package for you. Try using an optical cable and check the sound settings on your tv to make it’s set to opitical
A:AnswerI have a Samsung UHD 4k I just bought 2 weeks ago, The only way it works like this is to connect via bluetooth. Optical cable use means you need 2 remotes (in my case). Yea you can use bluetooth but then you'll have no sound for 5-10 seconds every time you change the channel or app.
A:AnswerYes, 1. you have to set the volume to the loudest you want to go with the soundbar remote, 2. then you should be able to lower (control) the sound with your TV remote, I hope this helps you.
A:AnswerHi, DubyaGee.
When using this type of connection for soundbars, it is important to check the settings on the secret menus for each app. there you can adjust the audio presets to pass the audio through the Optical cord and not the TV Speakers.
Cesar G. - Insignia Support
