A:AnswerHi Laura,
I highly recommend to contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, any agent over the phone can further assist you into addressing the problem.
Insignia Support
Alvin
www.insigniaproducts.com
A:AnswerSince your asking how to install it im assuming you dont have the exhaust hose or window vent you can order it from almost anywhere that sells air conditioners after you have it the set up is pretty self explanatory if i am wrong in my assumption i appoligize and would just recommend looking your modle number up on YouTube