Questions & Answers

Q: QuestionThe unit works as a fan but is not blowing cool air. The hose is not obstructed, the window is sealed, and the filter is clean. Is there anything else to try other than calling someone to replace the refrigerant?

Asked 1 year ago by Anonymous.

• A:Answer Hi Insignia Customer! It's unfortunate to hear about the situation on your Insignia™ - 350 Sq. Ft. Portable Air Conditioner. Please try to unplug the device and wait for 1 minute before plugging it back into the socket. If the problem persists, it is most likely that there is a problem with the compressor or coils of the unit. It is recommended to have this checked by a technician for proper diagnosis and repair. If the item is still under warranty, please contact our Insignia Support via phone: 877-467-4289 or email: [email protected]. I hope this helps. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhat refrigerant is used in this unit?

Asked 1 year ago by MikeneedsAC.

• A:Answer Thank you for your inquiry! This portable air conditioner from Insignia likely uses R-410A refrigerant, which is commonly used in modern air conditioning units. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy remote seems to not be working with the unit. Batteries are new and everytime I turn on the power from the remote every symbol comes up but the AC doesn't turn on. Any help?

Asked 1 year ago by LeeH.

• A:Answer Turn the AC unit on, then turn the remote on. This will pair them. Once paired the remote will work anytime you need it to.

  Answered 2 months ago by DanoVerified Purchase

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Q: Questionthe bolts used in the window slide stick out too much, this causes a ~0.25 inch gap between the window and the slide where air will leak out/in has anyone experienced this issue / fixed it? any help is appreciated, thanks!

Asked 1 year ago by Anonymous.

• A:Answer Cardboard and duct tape my friend. You could even keep it simple and layer up the duct tape over the seam and make sure it’s sealed on the edges properly.

  Answered 11 months ago by AlexanderM

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Q: QuestionHow long does it usually take to throw out cold air? I literally just purchased it and it’s still blowing hot air after 30 mins being on.

Asked 1 year ago by Kelbz.

• A:Answer Hello Kelbz, thank you for bringing this issue to our attention. If the Insignia™ - 350 Sq. Ft. Portable Air Conditioner is still blowing hot air after being turned on for 30 minutes, please try the following troubleshooting steps: Check if the temperature setting is too high. Ensure that windows or doors in the room are closed. Verify if there are any heat sources in the room or if the room is too large for the air conditioner to effectively cool. Make sure the exhaust hose is properly connected and not blocked. Let us know if the steps provided helped you out. If you need further question or assistance, do not hesitate to reach us. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan you return an item less than 30 days old without the box?

Asked 1 year ago by Anonymous.

• A:Answer Hello! Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience this may have caused. We would like to inform you that Best Buy's return and exchange policy for this product is only 15 days from the date of purchase. However, if it's been longer than 30 days, we recommend filing a warranty claim with Insignia Support instead. To do so, please call them at 1-877-467-4289, Monday to Saturday from 8am to 9pm CT. Our support team will be happy to assist you with your warranty claim and get you back up and running with a working product as soon as possible. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionDo all models make a constant humming sound?

Asked 1 year ago by andrew.

• A:Answer Hi Andrew! Thanks for inquiring about our Insignia™ - 350 Sq. Ft. Portable Air Conditioner. Generally, humming sounds are normal because of the refrigerant flowing inside the Portable AC. Other factors could affect, like when the unit is not levelled or when the filter is blocked with dust or animal hair. - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I stop that loud screeching sound when on cool

Asked 1 year ago by Annoyed.

• A:Answer Thank you for your inquiry! If your Insignia™ 350 Sq. Ft. Portable Air Conditioner is making a loud screeching sound when on cool, there are several steps you can take to troubleshoot and potentially resolve the issue. First, turn off and unplug the air conditioner, then open the unit and inspect the fan blades for any obstructions or damage. Lubricate any moving parts if applicable, as friction can cause screeching. Tighten any loose screws and bolts, as vibration can also cause noise. Ensure the unit is clean, including air filters and coils, as dust buildup can affect performance. Check that the air conditioner is on a level surface, as an unbalanced unit can cause unusual noises. If these steps do not resolve the issue, the problem may be internal, such as with the compressor, and professional help may be necessary. Contact Insignia customer support or a technician for further inspection and repair to avoid further damage to the unit. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionI have a circle with a line in it on my remote. Anyone know what it means? Also it runs cool then it runs the fan then will randomly turn off? What’s wrong? I just bought it 3 days ago.

Asked 1 year ago by Carter.

• A:Answer You have it on a timer and the temperature is set too high, you want to have it on a low temp, 67 degrees Fahrenheit was always a comfortable temperature to stay at.

  Answered 11 months ago by AlexanderM

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Q: QuestionI’ve drained my ac but p1 still keeps peeping and blowing hotter air

Asked 1 year ago by Lisa.

• A:Answer Check to make sure the filter on the back of the unit isn't clogged up.

  Answered 3 months ago by MohnolithVerified Purchase

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Q: QuestionHow to get window part fir air conditioner

Asked 1 year ago by Judith.

• A:Answer It comes with it, If it didn't then I would return it for a different one, or you can email the company to try to get one.

  Answered 3 months ago by MohnolithVerified Purchase

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Q: QuestionHow do I remove the panel to clean the air filter?

Asked 1 year ago by Anonymous.

• A:Answer Just lightly pull the top in a out and down motion, and it comes right off.

  Answered 3 months ago by MohnolithVerified Purchase

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Q: QuestionI have 3 of these and they all work fine. None of the remotes seem to pair with the units anymore. Is there a way to pair the remote so that I can use the remote to control the AC

Asked 1 year ago by Anonymous.

Q: QuestionNeed to replace my hose. What is the diameter of the exhaust hose (5.1, 5.9 etc) (was only seeing the inventory list in the manual and specs for the window kit)

Asked 1 year ago by Clb42584.

• A:Answer Hi Clb42584! To accurately determine the diameter of the exhaust hose for your Insignia portable air conditioner, you may need to physically measure the diameter of the existing hose. Alternatively, you can contact us at 1-877-467-4289. JC | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionAfter the summer and I need to store it the instructions say to run the fan for 12 hours, drain pan and then run the fan for another 12 hours. Why run the fan twice for 12 hours ?

Asked 1 year ago by Ocgrown.

• A:Answer Hi Ocgrown! Thank you for reaching Insignia. Thus, these steps are recommended to ensure proper maintenance of your portable air conditioner, helping to keep it functioning efficiently and preventing issues such as mold growth. For more product information, you can check the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow long is the power cord for Insignia model # NS-ACO8PWH1? The specs say 6 inches but that sounds way too short. If that is the case can you use a heavy duty 12 gauge appliance extension chord? Thanks for your help!

Asked 1 year ago by Lee1.

• A:Answer Thank you for inquiring about our Insignia™ - 350 Sq. Ft. Portable Air Conditioner, Lee1! Apologies for the confusion, the Power cord length is 74.8 in. (1.9m). Additionally, for safety purposes, it is not advisable to use an extension cord to power the unit. I hope this helps. If you have any other questions/concerns, feel free to reach out. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy unit will run as normal and then after a bit, start spitting water and ice pieces. Any reason for this and how to fix?

Asked 2 years ago by Lope.

• A:Answer Make sure you are emptying out the water every now and then to make it run smoothly.

  Answered 2 years ago by LailaMVerified Purchase

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Q: QuestionMy vertical window is narrow at only 17" inches. The kit says the minimum width is 19" inches. Is there anything I can do? Should I attempt to cut the mounting kit or should I return and find one that would fit?

Asked 2 years ago by Dgon.

• A:Answer No it should fit just fine

  Answered 2 years ago by SwampRiverRat2020Verified Purchase

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Q: QuestionCan you adjust the air flow out of the machine mine is going straight up

Asked 2 years ago by Bobby.

• A:Answer If it is actually straight up, I would think it needs to be returned. If not all the way up, did you try the 'swing' button? It my be locked in the up position from a random hit on the swing button. Even if you turn it off and back on it will still be locked until you unlock it.

  Answered 2 years ago by wd65Verified Purchase

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