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  • QuestionI push start … It starts to work and then. … blue light up E5 blinking & washing machine stops Any ideas why & what can I do to get it going

    Asked by Anonymous.

    • Answer Thank you for your inquiry! It sounds like your Insignia washer is displaying an E5 error, which often indicates an issue with the impact switch or leveling. A common cause is that the washer is not level. Try this simple troubleshooting: first, ensure your washer is slid fully into its position. Then, open the lid and pour water into the tub up to the leveling circle. If the water touches the circle evenly all around, your washer is level. If not, carefully tilt the washer and adjust the leveling feet on the bottom front until the water level is even. Be sure not to extend the feet too much, as this can cause vibrations. If, after leveling, the E5 error persists, it's best to contact Insignia support for further assistance. They can help diagnose the problem and provide more specific solutions or arrange for repairs. - Mae | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWhy does the agitator start before water is dispensed into the basket? It gets lopsided before it even starts.

    Asked by Navymom1994.

    • Answer Hi Navymom1994, thank you for reaching out about your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. I'm sorry to hear that you're experiencing issues with the agitator starting before water is dispensed. This behavior can sometimes occur due to the washer's programming, which might initiate the agitator to help distribute the laundry evenly before the water fills the basket. However, if the agitator is causing the load to become lopsided, it could indicate an issue with the washer's balance or load sensing mechanism. Here are a few troubleshooting steps you can try: 1. Check the Load Distribution: Ensure that the laundry is evenly distributed around the agitator. Overloading or unevenly distributing clothes can cause imbalance issues. 2. Adjust the Washer Feet: Make sure the washer is level. Use a spirit level to check and adjust the feet of the washer if necessary. An unlevel washer can cause imbalance during the wash cycle. 3. Run a Test Cycle: Try running a test cycle with a smaller load to see if the issue persists. This can help determine if the problem is related to the load size or distribution. 4. Inspect the Agitator: Check the agitator for any visible damage or obstructions that might be affecting its movement. If these steps do not resolve the issue, it might be a good idea to contact our Insignia customer support for further assistance. Emman | Insignia Products

      Answered by InsigniaCustomerSupport

  • QuestionHow do I add the open box item to my cart?

    Asked by Isis.

    • Answer N/a

      Answered by PattyD

  • QuestionDo you take old appliances?

    Asked by Anonymous.

    • Answer Thank you for your inquiry! Yes, Best Buy offers a haul-away service for old appliances. When you purchase a new major appliance, such as the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer, you can add the haul-away service for an additional fee. This service includes the removal and recycling of your old appliance. To arrange this, you can either select the haul-away option during your online purchase or request it at the store where you bought the new washer. Make sure to disconnect your old appliance and remove all personal belongings before the haul-away team arrive. Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionDo you guys offer removal of old units or unit?

    Asked by Trav.

    • Answer They removed my old appliances and took them with them. It was super convenient and easy.

      Answered by user322491

  • QuestionIs this device compatible with a standard washer/dryer hookup?

    Asked by Netcat.

    • Answer Thank you for your inquiry! Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is compatible with standard washer hookups. It requires standard water supply connections and a typical 120-volt electrical outlet, which are common in most laundry setups.

      Answered by InsigniaCustomerSupport

  • Questioncan i add clothes during a cycle

    Asked by donald.

    • Answer Yes, you can add clothes during a cycle with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. Simply press the Pause button to stop the cycle, add your clothes, and then press the Start button to resume the cycle. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionIs this washer ENERGY STAR CERTIFIED?

    Asked by adelmedi50.

    • Answer Thank you for your inquiry! Yes, the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is ENERGY STAR certified. This means it meets the energy efficiency guidelines set by the U.S. Environmental Protection Agency, helping you save on utility bills while reducing your environmental footprint. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916

      Answered by InsigniaCustomerSupport

  • QuestionCan u remove the agitator and leave it out for good?? And still wash cloths on this washer

    Asked by Agitator.

    • Answer Thank you for reaching out. We recommend that you refrain from removing the unit, as doing so may void the manufacturer's warranty. Your safety is our top priority. If you have any further questions, please feel free to ask! - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWill they take away my old washer

    Asked by Virg.

    • Answer Thank you for your inquiry! Best Buy offers a haul-away service for old appliances when you purchase a new one, like the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. This service is typically available for an additional fee. During the checkout process, you should see an option to add the haul-away service to your order. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916

      Answered by InsigniaCustomerSupport

  • QuestionCan the agitator be romovsl?

    Asked by Scottiedoe1.

    • Answer Thank you for your inquiry! The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer comes with a single-action agitator that is not designed to be removed. The agitator is an integral part of the washing mechanism, helping to clean clothes effectively. Keith | Insignia Support https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916

      Answered by InsigniaCustomerSupport

  • QuestionMy indignation is a little over a year old the lid keeps making a clicking sound and will not do anything the code says E3 how can it be fixed or do I need to purchase a new one

    Asked by Retta.

    • Answer The E3 error code typically indicates that the lid is open. Please ensure the lid is fully closed. If the problem continues, contact our customer support at 1-877-467-4289 for further assistance. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionHow long does the shortest cycle take?

    Asked by Anonymous.

    • Answer Thank you for your inquiry! The shortest cycle on the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is the Quick Wash cycle, which takes approximately 44 minutes. This cycle is designed for lightly soiled clothes and provides a faster option when you need to do a quick load. Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionIf on large or heavy duty load. You smell burning smell; but, on medium & small load you don’t. Why is this? Would it be the belt?

    Asked by Raymond.

    • Answer A burning smell during large or heavy-duty loads in your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer could be due to several reasons such as overloading as large loads can put extra strain on the washer's motor and belt, potentially causing a burning smell. Try reducing the load size to see if the issue persists or the motor might be overheating due to the increased load. Ensure the washer is not overloaded and that it has proper ventilation. If the problem continues, it might be best to contact Insignia Support for further assistance on the washer. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionIs the delivery free?

    Asked by Karen.

    • Answer I picked it up

      Answered by PaulP

  • Questionwhy the door right back its all slpash with water when it finish

    Asked by guillo.

    • Answer If you're noticing water splashing on the back of the door of your Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer after a cycle, it could be due to a few reasons: 1. If the washer is overloaded, it can cause water to splash more vigorously during the spin cycle. Try reducing the load size to see if this helps. 2. An unbalanced load can cause the washer to shake and splash water. Make sure to distribute clothes evenly around the drum. 3. Ensure that the drain hose is properly installed and not clogged. Poor drainage can cause water to back up and splash inside the washer. 4. If the water level is set too high for the load size, it can lead to splashing. Adjust the water level setting according to the size of your load. 5. Check the door seal for any damage or debris that might be preventing a proper seal. A compromised seal can allow water to escape and splash. If these steps don't resolve the issue, it might be best to contact Insignia customer support for further assistance. They can provide more detailed troubleshooting or arrange for a repair if necessary. Let me know if you need any more help or have other questions!

      Answered by InsigniaCustomerSupport

  • QuestionDoes water sit under the drum without dispensing even after the laundry has washed?

    Asked by Nathan.

    • Answer No

      Answered by Galvan

  • QuestionIs this electric or with gas?

    Asked by Eleni.

    • Answer The Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer is an electric washer. It does not use gas for its operation. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWhen unboxing a ‘shock’ rod came out, how does it attach to be able to use the machine

    Asked by Waco.

    • Answer Hello! Thank you for reaching out. I recommend calling our Insignia Customer Support team so that we can assist you more effectively with the installation of the rod. I look forward to speaking with you. - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionOn the rinse cycle it just keep spinning until last couple of minutes then it keeps spinning slowly and water comes in from the top but it never fills with water and agitated. Is this normal? I have a NS-TWM41WH8A MODEL.

    Asked by Anonymous.

    • Answer It sounds like your Insignia NS-TWM41WH8A washer might be experiencing an issue. During the rinse cycle, the washer should fill with water and agitate to rinse the clothes properly. Here are a few potential causes and solutions: 1. Clogged Water Inlet Filters: The filters in the water inlet hoses might be clogged, restricting water flow. You can clean these filters by turning off the water supply, disconnecting the hoses, and cleaning the filters inside the hose connections. 2. Faulty Water Inlet Valve: If the water inlet valve is malfunctioning, it might not be allowing enough water to enter the washer. This part may need to be tested and replaced if faulty. 3. Pressure Sensor Issue: The pressure sensor, which detects the water level, might be faulty. If it fails, the washer might not fill correctly. This component may need to be checked and replaced if necessary. 4. Control Board Problem: There could be an issue with the control board not sending the correct signals to fill the washer during the rinse cycle. This would require professional diagnosis and repair. If you're comfortable with DIY repairs, you can try checking and cleaning the water inlet filters first. For more complex issues like the water inlet valve, pressure sensor, or control board, it might be best to contact a professional technician.

      Answered by InsigniaCustomerSupport