Questions & Answers

Q: QuestionDoes this hub support Power Delivery?

• A:Answer Yes, it has a USB-C Power Delivery port that allows you to charge your devices while you work.

Q: QuestionWhat operating systems is this USB-C hub compatible with?

• A:Answer This hub is compatible with Windows 10 & 11, macOS 10.12, Chrome OS 81 and Android OS.

Q: QuestionDoes this hub have an ethernet port?

• A:Answer Yes, this hub has an ethernet port that supports full 10/100/1000 Mbps superfast Gigabit Ethernet performance.

Q: QuestionWhat is the maximum data transfer speed of this hub?

• A:Answer This hub supports data transfer speeds up to 5 Gbps.

Q: QuestionCan I use this hub to connect an external monitor to my laptop?

• A:Answer Yes, the hub has an HDMI port that supports 4K resolution at 60Hz for mirroring or extending your screen.

Q: QuestionDoes this product support CAT-7 Ethernet Architecture?

Asked 2 months ago by Crystal.

Q: QuestionDoes this require a thunderbolt port to be able to use the HDMI connection?

Asked 3 months ago by HDMIVideo.

Q: QuestionDoes this support USB C only video displays such as Portable Monitors or XR Glasses ( Virtue, XREAL, etc.)

Asked 4 months ago by AhmadS.

• A:Answer The Insignia™ 7-Port USB-C Hub (Model: NS-PH571MS23) does not support video output over USB-C. It is designed primarily to expand USB connectivity, offering multiple USB-A ports for peripherals like keyboards, mice, and storage devices. This means it will not work with USB-C-only video displays such as portable monitors or XR glasses (like Virtue or XREAL), which require USB-C ports that support DisplayPort Alternate Mode (DP Alt Mode)—a feature this hub does not provide. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionI cannot plug this into my iMac all-in-one. What type of adapter is required to get this hub to work?

Asked 8 months ago by GingerB.

• A:Answer Hello! Thank you for reaching out. The iMac all-in-one computer has USB-C ports located on the back. You can plug this USB-C hub into one of those ports to make it work. I hope this information is helpful. Please feel free to ask if you have any further questions. - Carl | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: Questionwill this adapter/hub work with my new hp laptop computer model15-fd0081wm with windows 11-s home operating system?

Asked 1 year ago by Dave.

• A:Answer Yes, the Insignia™ 7-Port USB-C Hub should work with your HP laptop model 15-fd0081wm running Windows 11 Home. This hub is compatible with Windows 10 and 11, macOS, Chrome OS, and Android OS. It offers a variety of ports, including HDMI, Ethernet, USB, and SD card slots, making it a versatile addition to your setup. If you have any specific requirements or need help with the setup, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionTwo reviewers of the Insignia -7 Port USB-C Hub commented "The HDMI port only really works if your USB-C port supports Display Port connections" Will the HDMI port work for an HP-cn 2283st 17.3" Laptop with Windows 11 Home S OS?

Asked 1 year ago by Jerrt.

• A:Answer Hi Jerrt, Yes, that will definitely work. Shai | Insignia Support https://www.bestbuy.com/insignia

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this support 1080p @ 180hz? I wanna use this with a monitor with my MacBook pro M1.

Asked 1 year ago by Diaz.

• A:Answer Hi QuestionAskerIDK, No problem; it has about the same bandwidth requirements as 4K at 60 Hz. Shai | Insignia Support https://www.bestbuy.com/insignia

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this hub have a MAC address? If so, how do I find it? A friend with wired Internet access of their laptop at work has now connected the laptop & some peripherals to this hub, and no longer can connect to the Internet via the Ethernet cable. Thanks.

Asked 2 years ago by Tech2023.

Q: QuestionI purchased this hub and the c input does not appear to work. it would not power up my laptop (which was connected to the outgoing usb c cord) and i also connected a usb c hub to the usb c input and it does not work (the usb c hub does work on another)

Asked 2 years ago by Jim.

• A:Answer It might depend on your laptop. I have a Lenovo Yoga 900 and while the USB-C port on the laptop does output display and USB functionality, it does not charge per the user manual, so your experience may vary depending on the capabilities of your laptop.

  Answered 1 year ago by Matt

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Q: QuestionDoes it support ipad pro + hd60x capture?

Asked 2 years ago by Criss.

• A:Answer Hi Criss, this hub support with your device. This product compatible operating systems are Windows 11, Windows 10, macOS, Chrome OS, iPadOS and Android. It also has HDMI port with 4K resolution at 60Hz. The HD60 X can captures or record in 4K at a maximum of 30 frames per second.For more product details, you may visit https://www.insigniaproducts.com/ or contact Insignia at 1-877-467-4289 for further assistance. Mariepel C.| Insignia Products https://www.insigniaproducts.com

  Answered 2 years ago by InsigniaCustomerSupport

  
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