Questions & Answers

Q: QuestionHow does the robot vacuum know where to clean?

• A:Answer It learns and maps your home to create an Imprint Smart Map, allowing you to direct it to specific rooms.

Q: QuestionWhat kind of battery does this robot vacuum use?

• A:Answer This robot vacuum uses a Lithium-ion battery.

Q: QuestionHow does the robot vacuum handle different floor types?

• A:Answer It has Dual Multi-Surface Rubber Brushes that adjust to different floor types and prevent tangles from pet hair.

Q: QuestionDoes the robot vacuum come with a warranty?

• A:Answer Yes, it comes with a 1-year limited warranty on parts.

Q: QuestionCan I control the robot vacuum with voice commands?

• A:Answer Yes, you can pair it with Alexa, Siri, or Google Assistant-enabled devices to control it with your voice.

Q: QuestionWhy do i3 specs say "pets: yes" and for i5 say "pets: no" when a Roomba rep replied to comment on i5 saying it can handle pet hair. Bonus question: why do people answer product questions with "don't know"; if you don't know, then don't bother to reply

Asked 1 year ago by WorstSell.

• A:Answer We have i5 it does good but not great with pet hair. The more questions you answer the more entries you receive to be put in drawing to win money and to be onry.

  Answered 1 year ago by ChrisAVerified Purchase

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Q: QuestionCan this machine mop floors and then switch to vacuum when it hits large or throw rugs, or does it stay in one mode and mop my rugs?

Asked 1 year ago by Sal.

• A:Answer Hello Sal, The robot cannot detect floor types or where carpets and area rugs are located. Some of our newer models like the Roomba Combo 10 MAX have this feature.

  Answered 1 year ago by iRobot representative

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Q: QuestionCan it clean the hard floors than go on top of a throw rug to vacuum it automatically? Or it will only vacuum the hard floor only.

Asked 1 year ago by Anonymous.

• A:Answer It clean both . Hard floor and rug

  Answered 1 year ago by MariadelourdesRVerified Purchase

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Q: QuestionCan this product clean carpeted floors?

Asked 3 months ago by Kay.

• A:Answer I would say short carpets only

  Answered 1 month ago by IsmeniaBVerified Purchase

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Q: QuestionDoes this vacuum can be use with hot water?

Asked 7 months ago by Anonymous.

• A:Answer Warm not hot

  Answered 6 months ago by user988073Verified Purchase

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Q: QuestionCan it work without Wi-Fi?

Asked 11 months ago by Blars.

• A:Answer For this model, you will be asked to connect through the app which connects the roomba to the app via WiFi.

  Answered 4 months ago by AlinaSVerified Purchase

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Q: Questionwhat is the difference between the i5 graphite and woven models?

Asked 1 year ago by CK.

• A:Answer Hello CK, The difference is cosmetical.

  Answered 9 months ago by iRobot Team

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Q: QuestionIs it compatible with 220 Volt power supply?

Asked 1 year ago by Ak.

• A:Answer Hello Ak, The robot is not compatible with 220 Volt suplly and you should avoid purchasing a Roomba for use outside the country as this voids the warranty.

  Answered 1 year ago by iRobot representative

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Q: QuestionIs this compatible with 5G internet?

Asked 1 year ago by GG74Inverness.

• A:Answer Hello Mamacz, The following specific robots will connect to either a 2.4 or 5GHz network: Roomba® s9, i7/i8, and j7 Robot Vacuums, and the Braava jet® m6 Robot Mop. All other Wi-Fi connected robot models will connect to a 2.4GHz network only.

  Answered 1 year ago by iRobot representative

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Q: QuestionCan it be used in vacuum mode only?. We don't want to use the mop. Thsnks

Asked 1 year ago by BruceH.

• A:Answer Hello Bruce, Yes, you can use the vacuum only. Please check the app settings, and initiate a vacuum mission only.

  Answered 1 year ago by iRobot representative

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Q: QuestionTrying to replace the brushes ordered more, but they don’t work

Asked 1 year ago by Anonymous.

• A:Answer Hello, Here is a quick article on how to replace the brushes- https://homesupport.irobot.com/s/article/63632 If you are still having issues with the brushes and/or you are experiencing an error, we would suggest contacting your local customer service by going to https://global.irobot.com/, choosing your country and contacting us via the e-mail contact form or phone number.

  Answered 1 year ago by iRobot representative

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Q: QuestionDoes it require a refill for moo cloth?

Asked 1 year ago by Uk.

• A:Answer Not sure what you mean by moo cloth. Mop cloth I think is what you meant. It comes with one mop cloth. The cloth clips in underneath the mopping unit. It is removable and machine washable. I would recommend purchasing an extra so you can wash one and still use the mopping feature.

  Answered 1 year ago by xvxSALTYxvx

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Q: QuestionWill it go around pet poop or just run over it?

Asked 1 year ago by Cris.

• A:Answer Over this yes

  Answered 1 year ago by DianaRVerified Purchase

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Q: QuestionCan you ride the roomba around the house?

Asked 1 year ago by Slim.

• A:Answer Yes, and I highly recommend this. I tried it myself, and although it voided the warranty, I sustained a shoulder fracture and was unable to work. I successfully sued iRobot and am set for life. Good luck!

  Answered 1 year ago by LitigiousLarry

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