Questions & Answers

Q: QuestionHow long can the vacuum run without needing to be emptied?

• A:Answer The self-emptying feature allows for up to 60 days of debris storage.

Q: QuestionDoes this robot vacuum have object avoidance?

• A:Answer Yes, it can avoid objects like cords, backpacks, pet toys, pet bowls, kitty litter boxes, clothes, towels, pet waste, socks, shoes and even cats and dogs.

Q: QuestionWhat is the cleaning path width of this robot vacuum?

• A:Answer The cleaning path width is 7 inches.

Q: QuestionDoes this model have a self-charging feature?

• A:Answer Yes, it will automatically dock and recharge itself.

Q: QuestionWhat type of battery does this robot vacuum use?

• A:Answer This robot vacuum uses a Lithium-ion battery.

Q: QuestionDoes this mop and vacuum at the same time? Video is a little deceiving in showing both but then one part says you have to switch bins. We had the original J7 and had nothing but issues with it connecting to the app and so on. Does this work better?

Asked 1 year ago by Camby.

• A:Answer it does have an interchangeable bin that does vacuum and mop at the same time. there are two bins that come with the device one is for vacuum only and the other is vacuum and mop.

  Answered 1 year ago by JohnH

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Q: QuestionDoes this require an app or is there a way to operate it without using a phone (thinking elderly woman)?

Asked 1 year ago by Simpson.

• A:Answer Yes it needs the app for set up or you can go to where it’s at and press the CLEAN button and it’ll vacuum everywhere in the house. In the app you can set no-go-zones where it’ll detect where not to vacuum and mop. Also on the app if it’s camera sees something it’ll take a picture and show on the app and ask you if it’s not a obstacle, temporary, or to set a no-go-zone. If you have an Alexa you can tell Alexa to tell the robot vacuum to clean the house or to clean by specific rooms.

  Answered 1 year ago by RobotVacuumReviewer

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Q: QuestionFor the mopping, can you use a cleaning solution in the Roomba or just water?

Asked 1 year ago by maxb40.

• A:Answer Hello, You can only use water and IRobot approved cleaning solutions which can be found in this article - https://homesupport.irobot.com/s/article/roomba-combo-cleanser

  Answered 11 months ago by iRobot representative

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Q: QuestionIs this product multi-volt? Can I plug it into 220 or will it fry?

Asked 1 year ago by Anna.

• A:Answer The Clean Base™ sold in North America is designed to work on at 110–120 volts. This is considered Low Voltage. Unlike the regular Home Base, due to the vacuum motor in the Clean Base™, it cannot perform as dual-voltage.

  Answered 1 year ago by iRobot representative

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Q: QuestionMy Riomba is not charging. I have placed it in the docking startup . White light on charger comes on and then goes to red. What is the problem?

Asked 2 months ago by Sylvia.

• A:Answer Hello there Sylvia! This sounds like a question for our iRobot experts. Please contact us at homesupport.irobot.com.

  Answered 2 months ago by iRobot Team

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Q: QuestionHow to change vacuum bag

Asked 8 months ago by HappyCustomer.

• A:Answer Hello Frank, great question! Please visit the attached article for a guide on how to replace the Dirt Disposal Bag. https://homesupport.irobot.com/s/article/2332

  Answered 7 months ago by iRobot Team

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Q: QuestionI want to take it overseas but the power/electric is 220v here in the US we have 110v does it work with 220v or not?

Asked 10 months ago by Jordan.

• A:Answer Hello Jordan, great question! If you are planning to use your iRobot® product in another country, please check the voltage specifications printed on any accessory that requires voltage to operate. While some of our products are compatible with multiple voltages, some of our products, like the Clean Base™ Automatic Dirt Disposal, are region-specific. Ensure the voltage specifications are compatible with the country you are traveling to, and contact a respective international partner to purchase a new accessory, if needed. We wish you a wonderful rest of your day!

  Answered 10 months ago by iRobot representative

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Q: QuestionIs the Robot Roomba made in the United States??

Asked 11 months ago by RobotRoomba.

• A:Answer Hello, Since 2019 iRobot products are manufactured in Malaysia.

  Answered 10 months ago by iRobot representative

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Q: QuestionDoes it come with a charger and a cord to plug in?

Asked 11 months ago by Anonymous.

• A:Answer Hello, All our robots come with a Home Base or a Clean Base if it is a robot that empties its bin automatically, those are also evident by the + in front of the model number.

  Answered 10 months ago by iRobot representative

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Q: QuestionWhat kind of warranty does the device include?

Asked 11 months ago by BryanL.

• A:Answer Hello, iRobot offers warranty 1-year since the date of registration. You can also buy extended warranty - https://www.irobot.com/en_US/protect.html

  Answered 10 months ago by iRobot representative

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Q: QuestionCan this unit be used with the virtual walls I use with other Roomba units I own.

Asked 11 months ago by BigD.

• A:Answer Hello BigD, Yes, the robot will work with virtual walls.

  Answered 11 months ago by iRobot representative

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Q: QuestionI know it cannot perform as dual-voltage. However, can I use converter for it?

Asked 11 months ago by Sammi.

• A:Answer Hello Sammi, The robot has not been designed and tested for use with a converter, and we do not recommend using one. Furthermore, using a robot outside the country it was originally purchased from voids the warranty.

  Answered 11 months ago by iRobot representative

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Q: QuestionWill it mop if on area rugs or can it sense when there is one?

Asked 1 year ago by lomels.

• A:Answer Hello Biana, The robot does not have a floor sensor and cannot sense if there is a rug. Please check out this mopping guide for the Combo J5+ - https://homesupport.irobot.com/s/article/54001

  Answered 1 year ago by iRobot representative

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Q: QuestionWhat's the suction power ? How many PA?

Asked 1 year ago by Nick.

• A:Answer Hello Nick, We do not have PA rating for our current product line.

  Answered 9 months ago by iRobot Team

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