Questions & Answers

Name: j5create - USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging - Space Gray
Brand: j5create
SKU: 12322848
Price: 137.4 USD
Availability: SoldOut
Rating: 3.5 (281 reviews)

j5create - USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging - Space Gray

Model:: JCD3199; |
SKU:: 12322848

User rating, 3.5 out of 5 stars with 281 reviews.

Highly rated by customers for:

Show only Answered Questions

Include AI Generated Q&A

Page Showing 1-20 of 35 questions

Ask a Question

QuestionWhat kind of power adapter do I need for the wireless charging feature?
- Answer The wireless charging feature requires a USB-C 60W or higher power adapter connected to the dock.
This question and answer was generated by AI based on customer and product data.
QuestionWhat is the maximum power output of this docking station?
- Answer This docking station provides up to 140W of power.
This question and answer was generated by AI based on customer and product data.
QuestionHow does this docking station connect to my laptop?
- Answer It connects through a single USB-C host cable.
This question and answer was generated by AI based on customer and product data.
QuestionDoes this docking station have a built-in wireless charger?
- Answer Yes, it has a built-in magnetic wireless charger that provides up to 15W fast wireless charging.
This question and answer was generated by AI based on customer and product data.
QuestionDoes this docking station have an ethernet port?
- Answer Yes, it has one ethernet port.
This question and answer was generated by AI based on customer and product data.
QuestionHow many displays can I connect to this docking station?
- Answer You can connect two displays to this docking station.
This question and answer was generated by AI based on customer and product data.
QuestionIs this dock compatible with M1/M2 Macs? Specifically being plug and play without the need for additional software.
Asked 2 years ago by Tim.
- Answer The USB-C Dock Dual 4K HDMI is compatible with M1/M2 Macs. However, the 4K30 HDMI port requires an installation of a driver to be able to run dual display's. The 4k60 HDMI and the rest of the ports are Plug n Play.
  Answered 2 years ago by J5create Team
  Answer this question
QuestionI spoke to the geek squad at the store and they said the would support two monitors, it does not seem to be working plug both monitors in with HDMI cables but only seem to be Working one at a time. I am using windows 11 any thoughts?
Asked 2 years ago by Kgabybie.
- Answer I had the same issue and updating the driver worked for me.
  Answered 2 years ago by Anonymous
  Answer this question
QuestionWhat power adapter is recommended for this?
Asked 2 years ago by JR.
- Answer The USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging needs at least a 60W power adapter is needed to use the wireless charging and depending on the power requirements of your computer you may need a power adapter that provides more than 60W. The docking station supports up to a 140W power adapter. We also sell the JCD3199P USB-C Dock Dual 4K HDMI with 140W GaN PD 3.1 Power Adapter on the j5create website which comes with the recommended 140W power adapter. If you have any further questions please reach out to our customer support team by visiting the j5create website and click on the "SUPPORT" tab at the top right of the webpage. Thank you.
  Answered 2 years ago by J5create Team
  Answer this question
QuestionDo I need to download the driver installation in general to use the dock? I’m using my work laptop and one monitor, and my work laptop blocks me from installing the driver. I submitted a ticket to get help, but can I just use it without the download?
Asked 1 year ago by HelpPlease.
- Answer This is the same situation as my wife who I purchased this for. Her laptop was set up for a docking station at work, so this was for home. The drivers installed on her laptop worked fine. Try going into display settings and detecting monitors. If your laptop has the necessary drivers, it should recognize the new monitors and act accordingly.
  Answered 1 year ago by KennethK
  Answer this question
Questiondoes anyone know how long the cable is that it comes with? I want to know because im using it for a desk top and i want io be able to reach my desk (around like 5-6 feet away is where i want to put it)
Asked 2 years ago by LMANFR.
- Answer The host connector cable is 2.28 ft (69.5 cm).
  Answered 2 years ago by J5create Team
  Answer this question
QuestionDoes it come with a power supply?
Asked 2 years ago by Anonymous.
- Answer No, once the USB-C Dock Dual 4K HDMI is connected to a computer, it is powered on. If you will be using high-powered USB devices, we recommend attaching a USB-C power adapter to the power delivery port on the Dock, preferably, up to 140W.
  Answered 2 years ago by J5create Team
  Answer this question
QuestionI also have an HP. Will this work with an HP laptop, 15 dw3xxx? There's 1 usb-c port, and hdmi port, and a few regular USB ports. We have tried 4 different products. Most we can get is 1 extra screen via hdmi. We would like 2 monitors + HP as 3 separates
Asked 1 year ago by Mitchell.
- Answer Hello this product will work if the USB-C port on the laptop supports DisplayPort Alternate Mode. If it does not support DisplayPort Alternate Mode then I would recommend using our JCD381 USB-C™ Dual HDMI™ Mini Dock. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the SUPPORT tab at the top right of the webpage. Thank you.
  Answered 1 year ago by J5create Team
  Answer this question
Questioncan this be used with a macbook air to display multiples screens?
Asked 2 years ago by macbook.
- Answer Yes, MacBook Air should support DP v1.4 alt mode and USB Power Delivery 3.0 through it's Thunderbolt 3 or 4 interface. The 4K30 HDMI port will require an installation of a driver as well. Drivers are located on j5create website under the Support tab. The rest of the ports on the Dock is Plug n Play.
  Answered 2 years ago by J5create Team
  Answer this question
QuestionWill this work with a Microsoft Surface to connect two additional monitors/
Asked 3 months ago by Anonymous.
- Answer The USB-C Dock Dual 4K HDMI can work with a Microsoft Surface to connect two additional monitors, but it depends on whether the specific Surface model supports the necessary video output over USB-C or Surface Connect. The first HDMI port (4K@60Hz) uses native USB-C video output. If your Surface does not support video output over USB-C, then the dock will not be able to drive an external display. The second HDMI port (4K@30Hz) works via a driver (MCT) that must be installed on the Surface.
  Answered 2 months ago by J5create Team
  Answer this question
QuestionCan this be used with my laptop. Dell Inspiron 16. so I can connect two monitors
Asked 3 months ago by greg.
This question was asked about the related product: j5create - USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging - Space Gray
- Answer The USB-C Dock Dual 4K HDMI can work with your Dell Inspiron 16 to connect two external monitors, as long as your laptop’s USB-C port supports DisplayPort video output (DisplayPort Alt Mode or USB4/Thunderbolt) for the 4K60 HDMI port. The 4K@30Hz HDMI port requires a driver installation in order to function. If the USB-C port does NOT support video output, only one display output will work, not dual.
  Answered 3 months ago by J5create Team
  Answer this question
Questioncan i switch between a laptop and a desk top
Asked 4 months ago by Anonymous.
- Answer Yes, you can switch the USB-C Dock Dual 4K HDMI between a laptop and a desktop, Just make sure your desktop supports DisplayPort alternate mode and USB Power Delivery 2.0/3.0 or 3.1 and install the required driver for the 4K30 HDMI port.
  Answered 4 months ago by J5create Team
  Answer this question
QuestionIs this compatible with linux distributions? I have had issues with docks using displaylink.
Asked 4 months ago by Glen.
- Answer The 4K30 HDMI port will not work with Linux due to it will require an installation of a driver (MCT technology). However, Ethernet, USB ports will functions typically work across most Linux distros without extra drivers, including the 4K30 HDMI port (Host device must support DisplayPort alternate mode and USB Power Delivery 2.0/3.0 or 3.1)
  Answered 4 months ago by J5create Team
  Answer this question
QuestionI purchased without knowing that it DOES NOT have a power cord - where do you buy? Can i just connect any kind of cord to a power dock?
Asked 8 months ago by BC54.
- Answer The USB-C Dock Dual 4K HDMI (JCD3199) does not come with power adapter. However, the JCD3199P does come with a 140W GaN PD 3.1 Power Adapter. If your computer came with a USB-C power adapter, ideally 100W or higher, you can connect it to the dock’s Power Delivery pass-through port.
  Answered 8 months ago by J5create Team
  Answer this question
QuestionWill this work with an android tablet for external KVM?
Asked 9 months ago by MrBrown.
- Answer No, the JCD3199 cannot be used as a KVM to connect two host devices such as your Android tablet and another computer simultaneously.
  Answered 8 months ago by J5create Team
  Answer this question

Showing 1-20 of 35 questions

Questions & Answers

j5create - USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging - Space Gray

Q: QuestionWhat kind of power adapter do I need for the wireless charging feature?

Q: QuestionWhat is the maximum power output of this docking station?

Q: QuestionHow does this docking station connect to my laptop?

Q: QuestionDoes this docking station have a built-in wireless charger?

Q: QuestionDoes this docking station have an ethernet port?

Q: QuestionHow many displays can I connect to this docking station?

Q: QuestionIs this dock compatible with M1/M2 Macs? Specifically being plug and play without the need for additional software.

Q: QuestionI spoke to the geek squad at the store and they said the would support two monitors, it does not seem to be working plug both monitors in with HDMI cables but only seem to be Working one at a time. I am using windows 11 any thoughts?

Q: QuestionWhat power adapter is recommended for this?

Q: QuestionDo I need to download the driver installation in general to use the dock? I’m using my work laptop and one monitor, and my work laptop blocks me from installing the driver. I submitted a ticket to get help, but can I just use it without the download?

Q: Questiondoes anyone know how long the cable is that it comes with? I want to know because im using it for a desk top and i want io be able to reach my desk (around like 5-6 feet away is where i want to put it)

Q: QuestionDoes it come with a power supply?

Q: QuestionI also have an HP. Will this work with an HP laptop, 15 dw3xxx? There's 1 usb-c port, and hdmi port, and a few regular USB ports. We have tried 4 different products. Most we can get is 1 extra screen via hdmi. We would like 2 monitors + HP as 3 separates

Q: Questioncan this be used with a macbook air to display multiples screens?

Q: QuestionWill this work with a Microsoft Surface to connect two additional monitors/

Q: QuestionCan this be used with my laptop. Dell Inspiron 16. so I can connect two monitors

Q: Questioncan i switch between a laptop and a desk top

Q: QuestionIs this compatible with linux distributions? I have had issues with docks using displaylink.

Q: QuestionI purchased without knowing that it DOES NOT have a power cord - where do you buy? Can i just connect any kind of cord to a power dock?

Q: QuestionWill this work with an android tablet for external KVM?

Best-selling docking stations

QuestionWhat kind of power adapter do I need for the wireless charging feature?

QuestionWhat is the maximum power output of this docking station?

QuestionHow does this docking station connect to my laptop?

QuestionDoes this docking station have a built-in wireless charger?

QuestionDoes this docking station have an ethernet port?

QuestionHow many displays can I connect to this docking station?

QuestionIs this dock compatible with M1/M2 Macs? Specifically being plug and play without the need for additional software.

QuestionI spoke to the geek squad at the store and they said the would support two monitors, it does not seem to be working plug both monitors in with HDMI cables but only seem to be Working one at a time. I am using windows 11 any thoughts?

QuestionWhat power adapter is recommended for this?

QuestionDo I need to download the driver installation in general to use the dock? I’m using my work laptop and one monitor, and my work laptop blocks me from installing the driver. I submitted a ticket to get help, but can I just use it without the download?

Questiondoes anyone know how long the cable is that it comes with? I want to know because im using it for a desk top and i want io be able to reach my desk (around like 5-6 feet away is where i want to put it)

QuestionDoes it come with a power supply?

QuestionI also have an HP. Will this work with an HP laptop, 15 dw3xxx? There's 1 usb-c port, and hdmi port, and a few regular USB ports. We have tried 4 different products. Most we can get is 1 extra screen via hdmi. We would like 2 monitors + HP as 3 separates

Questioncan this be used with a macbook air to display multiples screens?

QuestionWill this work with a Microsoft Surface to connect two additional monitors/

QuestionCan this be used with my laptop. Dell Inspiron 16. so I can connect two monitors

Questioncan i switch between a laptop and a desk top

QuestionIs this compatible with linux distributions? I have had issues with docks using displaylink.

QuestionI purchased without knowing that it DOES NOT have a power cord - where do you buy? Can i just connect any kind of cord to a power dock?

QuestionWill this work with an android tablet for external KVM?