Questions & Answers

Q: QuestionIs this USB-C to HDMI adapter compatible with Chromebook devices?

• A:Answer Yes, this adapter is Works with Chromebook Certified, guaranteeing compatibility with Chromebook devices.

Q: QuestionDoes this adapter require any software or drivers to be installed?

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer No, this adapter is plug and play, so you don't need to install any software or drivers.

Q: QuestionHow much power can this adapter deliver to a connected device?

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer This adapter can deliver up to 100W of power to a connected device when used with a USB-C power adapter.

Q: QuestionWhat is the maximum resolution supported by this adapter?

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer This adapter supports a maximum resolution of 4K.

Q: QuestionWhat is the warranty period for this adapter?

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer This adapter comes with a 2-year limited warranty for both parts and labor.

Q: QuestionWhich devices is this adapter compatible with?

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer The adapter is compatible with USB-C smartphones, tablets, or laptops.

Q: QuestionWhat is the maximum resolution supported by this adapter?

• A:Answer This adapter supports a maximum resolution of 3840 x 2160.

Q: QuestionWhat version of HDMI is this adapter compatible with?

• A:Answer This adapter is compatible with HDMI 2.0 and 2.1 specifications.

Q: QuestionDoes this adapter require any software installation?

• A:Answer No, this adapter does not require any software installation. It utilizes DP alt mode.

Q: QuestionCan I use this adapter to connect my device to a 4K TV?

• A:Answer Yes, you can connect your device to a 4K TV or monitor and enjoy high-quality video and sound.

Q: Questionwill it work with my samsung galaxy a50 to connect to a tv hdmi to watch netflix, etc

Asked 5 years ago by Poncho.

• A:Answer Unfortunately because the Samsung a50 does not support the DP alt-mode feature which is when the phone can support display/video via the USB-C port the JCA153G will not work for you. Instead, we recommend the JUA165C and once you download the app required onto your phone, that will work. ** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any more questions and someone will be glad to assist.

  Answered 5 years ago by J5create Team

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Q: QuestionI bought this for my new Samsung galaxy tab A (8.4",2020) to connect to my newer TV's tried different hdmi ports on two different TV's and it still doesnt work. is this the wrong adaptor ? or maybe my tab doesn't support it?

Asked 5 years ago by Anonymous.

• A:Answer In order for this device to work it requires that your tablet supports a feature called DisplayPort Alternate Mode over USB Type-C. This feature allows your tablet to output a display signal over your USB Type-C port, and unfortunately, your tablet does not support this feature.

  Answered 5 years ago by J5create Team

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Q: QuestionWill this work with a Samsung A20 to a vizio smart tv? I just bought one and couldn't figure out how to get it to work? Also do u need internet for it to work?

Asked 5 years ago by Zee.

• A:Answer If your Samsung has the type-c adaptor it will work, you don't need internet just connect your TV HDMI cable into the J5 then look on your TV menu until you find the image your phone is displayin

  Answered 5 years ago by Samdi

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Q: QuestionWill this work to plug a samsung a14 to a computer monitor?

Asked 1 year ago by Anonymous.

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer The Samsung A-series of phone do not support DisplayPort Alternate Mode, therefore it will not work with the USB-C to 4K HDMI adapter which requires DisplayPort Alternate Mode in order to output to a display. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

  Answered 1 year ago by J5create Team

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Q: QuestionHi, My computer (a MacBook Pro) does not have an HDMI port. Does this adapter work with a MacBook Pro Thunderbolt 3 Port? Thank you!

Asked 5 years ago by Anonymous.

• A:Answer Yes, this adapter will work with a MacBook Pro Type-C connection.

  Answered 5 years ago by J5create Team

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Q: QuestionWill this connect to a Samsung Galaxy 10 SE?

Asked 5 years ago by GaryHP.

• A:Answer The JCA153g is compatible with any device that supports DisplayPort Alternate mode. I can confirm that the Galaxy S10e does support this feature.

  Answered 5 years ago by J5create Team

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Q: QuestionWhile using the HDMI port to mirror my iPad to a TV, can the extra USB-C port be used to power the iPad?

Asked 2 years ago by rowalker.

This question was asked about the related product: j5create - USB-C to 4K HDMI Adapter - White

• A:Answer Yes

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWould this cable allow me to extend the screen of my HP x360 13" laptop to my HP envy 17" laptop?

Asked 5 years ago by SPH.

• A:Answer The cable will likely allow laptop to laptop transfer, but I cannot say this with certain knowledge. I use the cable to link my iMac to a Samsung TV so I can play jpgs on the TV. While it works for my intended purpose, (1) it is awkward to control the images transmitted to the TV and, (2) the cable connection causes the icons on my computer to shrink to about 1/4 of their normal size, making their control equally difficult.

  Answered 5 years ago by RLR1Verified Purchase

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Q: Questionwill this work to mirror my moto g7 power to my roku tv wanna watch my shows from an app on my tv

Asked 6 years ago by tns121011.

• A:Answer Unfortunately, this device will not be able to output a display through your phone because it does not feature DisplayPort Alternate Mode over USB Type-C

  Answered 5 years ago by J5create Team

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