Questions & Answers

Q: QuestionDo you have to pay for a subscription to use this charger.

Asked 2 years ago by Kandi.

• A:Answer Nope. Just plug it in and use it. I know this is a scary purchase. We debated and debated but this charger has been working out great. It was easy to install and it just plugs in and you can use it. It is as advertised. Hope this helps.

  Answered 2 years ago by JeschmittyVerified Purchase

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Q: QuestionWhat kind of wire you need to run from circuit breaker to the Charger ? It is regular 8 gauge wire or it needs some special wire ?

Asked 3 years ago by mjoshi.

• A:Answer In most cases a regular 20-amp breaker would suffice, as long as you don't have other high-draw devices on the same circu Level 2 chargers can draw 40 amps. So you needa 50 amp breaker. All of these requirements can vary. This Level 2 charger is 40 amps. But l still have it on a 50-amp circuit. For a maximum of 50 amps, you’ll need a wire gauge of 6.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHi, Will it work with a Mustang Mach E? Do you have these in stock? Thanks

Asked 3 years ago by Jano.

• A:Answer Works like a charm for my 2022 Mach e! Charging is set to start at midnight or lowest rates and stop when battery gets to 80% charge.

  Answered 2 years ago by DAP514Verified Purchase

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Q: QuestionHow long to charge and type 1 or 2

Asked 3 years ago by Sean.

• A:Answer Type 2, and depends on your vehicle, I own a Lexus NX 450h+ with a 6.6 onboard charger. If I use the included Type 1 (standard 110 outlet) cable it takes about 12.5 hours to charge. With this Type 2 JuiceBox 40 on a 50 amp circuit, it takes 2.5 hours to fully charge.

  Answered 3 years ago by unbiasedVerified Purchase

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Q: QuestionWill this work with a 2018 chevy volt?

Asked 1 year ago by stringtheory.

• A:Answer Yes, if it has the J1772 connection. With this home charger you can expect to add approximately 31 miles of range per charging hour.

  Answered 1 year ago by ChefmanVerified Purchase

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Q: QuestionWill this work with a 2024 Jeep Wrangler Sahara 4xe?

Asked 1 year ago by Jeepquestion.

• A:Answer Yes, I use it for my Jeep Grand Cherokee 4xe, I would imagine the system is the same as the Wrangler 4xe.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan this be installed outside meaning is it water/snow proof?

Asked 2 years ago by Sree.

• A:Answer It is supposed to be weather proof, and comes with a locking mount to prevent theft. Only thing to cautious of is that it needs to be on WiFi.

  Answered 2 years ago by Anonymous

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Q: QuestionHow much cost for installation at home?

Asked 2 years ago by Sohail.

• A:Answer It depends on the electrician and the difficulty (time needed) to install an outlet. Mine was an easy install, and I found an inexpensive self-employed electrician. Ended up costing me about $200 with labor and materials. However, I've seen estimates up to $2,000. So, shop around.

  Answered 2 years ago by JerryCVerified Purchase

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Q: QuestionDoes it have ethernet port to connect to Internet as I do not have Wifi in that area?

Asked 2 years ago by vigo.

• A:Answer There is no Ethernet port on it. The WiFi is the only option. But actually I don't use wifi feature rather I use my EV car's mobile application to start / stop charging or setting up the charging limit like 80%.

  Answered 2 years ago by NDYahoVerified Purchase

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Q: QuestionHow will Best Buy support this product since the manufacturer is no longer going to be providing support or software?

Asked 1 year ago by Discontinued.

Q: QuestionWould this charger work for a Tesla? Or would we need an additional adapter?

Asked 1 year ago by Austin.

• A:Answer You would need an additional adapter for Tesla.

  Answered 1 year ago by Anonymous

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Q: QuestionCan this be hardwired/

Asked 1 year ago by matt.

• A:Answer Just cut off the plug and follow the color code to hard wire it.

  Answered 1 month ago by mugfrat

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Q: QuestionWill it work with a 2023 Subaru Soltera?

Asked 1 year ago by ReenieS.

• A:Answer That is better answered by the specifications for your vehicle make and model. It is compatable with most vehicles using the J1772 connection. It works for my Mustang Mach E. I have had no issues with this charger installed in my garage.

  Answered 1 year ago by ChefmanVerified Purchase

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Q: QuestionWill this work on a 2023 Io Ioniq 6?

Asked 1 year ago by Mick.

Q: QuestionI have a Tesla X, how much is the adaptor for it and can you sell it, if not where can I buy the adaptor.

Asked 2 years ago by Jack.

Q: QuestionDoes this work with a Rivian /will I need an adapter

Asked 2 years ago by Zippy.

• A:Answer A 3 inch long plug adaptor was avalable for Tesla dor $40 i assume there is an adaptor for Rivian

  Answered 2 years ago by Anonymous

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Q: Questioncan this product be hard wired into the electrical panel not using a plug?

Asked 2 years ago by hardwired.

• A:Answer you should contact the manufacture but yes an electrician could cut the cord and connect to a safety switch or disconnect switch that is connected to your main panel.

  Answered 2 years ago by GreatVerified Purchase

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Q: QuestionHow long is the cord from the unit to the NEMA 14-50 plug?

Asked 2 years ago by DougE.

• A:Answer It’s about 20” to the outlet

  Answered 2 years ago by ScottVerified Purchase

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Q: QuestionCan I use this charger which charges at 40 amp on a car that charges at 32 amp?

Asked 2 years ago by Anonymous.

• A:Answer Yes you can. The car controls the amount of amps it pulls from the charger. For example, if your car only can take 16 amps and you have a charger that can provide 48amps, your car will only demand 16amps from the charger. You can even use the app to change the amount of amp that the charger puts out. I suggest that you watch this YouTube video about this charger. https://youtu.be/taX9odl2hYM I have one and I have no issues with the actual charger. The app is a little weird but it’s not a deal breaker.

  Answered 2 years ago by ImReviewingItVerified Purchase

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