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20 Questions & 41 Answers
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  • Question
    can I buy additional wireless Speakers that will hook up to this? I have a large room and I want to have a speaker in the very back next to my treadmill that has all range of sound close to me. It would be great if it had separate volume control.   (1 Answer)

    By Anonymous November 22, 2016.

    Answers
    • Best 
      Answer

      If you want to pair additional speakers, consider the Klipsch RSB-8 or RSB-14. Both have Klipsch Stream and allow you to easily pair other Klipsch Stream wireless speakers in other parts of your home.

      By AJ1987 November 25, 2016.

    • Question
      I need a replacement remote for this product. What's the best way to get one and where?   (2 Answers)

      By Sue October 27, 2016.

      Answers
      • Best 
        Answer

        Give Klipsch a call at 317-860-8100 or 800-544-1482. Just tell them what happened and they'll send you a new one. Their support team is great.

        By AJ1987 November 24, 2016.

      • Question
        I purchased the klipsch rsb-11 the other day, hooked it up and adjusted the sub levels, and turned the surround sound on but every time I turn it off and turn it back on it resets why is that? Is it supposed to do that are is mine malfunctioning?   (5 Answers)

        By Jayson December 29, 2016.

        Answers
        • Best 
          Answer

          I would like the answer to that also. Mine does the same thing and it takes awhile to sync with the TV. I can be watching the TV while the unit takes about a minute to start broadcasting the sound. I should return it and buy something better designed.

          By JLLH December 29, 2016.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        How hard is this system to hook up to my sony 4 k tv?   (2 Answers)

        By Pieslurper October 28, 2016.

        Answers
        • Best 
          Answer

          Not hard at all. I prefer using an optical cable to get the richer sound rather than trying to bluetooth from the TV. If you are going to use bluetooth, use it with your mobile devices.

          By GeekSquadAgent December 22, 2016.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        If I play something from Apple TV, about 10 seconds after the show/movie starts, the sound turns off for a couple seconds. This will happen again about 2 minutes into the movie/show..any way to fix this?   (0 Answers)

        By Djmaze187 August 11, 2017.

      • Question
        The Remote control just stopped working. Replaced batteries, but that is not the issue. It is not responding at all. I have another Klipsch sound bar and have to use the remote from other sound bar to control this one.   (2 Answers)

        By ddsvillarreal July 28, 2017.

        Answers
        • Answer

          Sounds like the problem is the remote. You may want to consider a universal remote which I find much more dependable and works across multiple devices seamlessly.

          By Steve August 4, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Has anyone attempted updating the firmware? I have tired 3 times now and followed the Klipsch instructions to the letter, but the bar still seems to reset the volume level and surround setting every time I turn it off. Any solutions?   (1 Answer)

        By Bkid23 July 22, 2017.

        Answers
        • Answer

          Check the TV menu wherever you set the start up volume.

          By Dale July 23, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Klipsch rbs11 soundbar with wireless subwoofer but for some reason the subwoffer isn't working it is possible that I set it up improperly can you help   (2 Answers)

        By Rickyj July 19, 2017.

        Answers
        • Answer

          Rotate base and try every 90°. This helped with mine.

          By chancesrfarm July 25, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Is this sound bar compatible with the PS4 slim?   (2 Answers)

        By BestBuyCustomer May 2, 2017.

        Answers
        • Answer

          Yes. It works great with my Xbox and cable box. Be sure to follow the directions

          By Triche22 May 3, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        This is my first soundbar purchase. Does the bar mount under a wall mounted tv?   (4 Answers)

        By PKV April 13, 2017.

        Answers
        • Answer

          Yes

          By LSGM July 15, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member

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