Questions & Answers

Q: QuestionIs there a sensor cooking feature in this microwave?

• A:Answer Yes, this microwave has a sensor cooking feature.

Q: QuestionDoes this microwave have a removable filter?

• A:Answer Yes, this microwave has a removable filter.

Q: QuestionAre there options to automatically cook food using this microwave?

• A:Answer Yes, there are eight auto cook settings available on this microwave.

Q: QuestionWhat is the wattage of this microwave?

• A:Answer The wattage of this microwave is 1050 watts.

Q: QuestionCan I use a smartphone to control this microwave?

• A:Answer Yes, you can use a smartphone to control this microwave through the ThinQ app.

Q: QuestionDoes this microwave have a fingerprint resistant finish?

• A:Answer Yes, this microwave has a PrintProof fingerprint and smudge resistant finish.

Q: QuestionCan it vent to the outside? The specifications show that it is only recirculating.

Asked 3 years ago by Tom.

This question was asked about the related product: LG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Black Stainless Steel

• A:Answer The unit has a fan on the top that can be adjusted to vent to the outside. The unit comes with the vent set to recirculating. When installed yesterday, the tech was able to simply flip the fan to emit externally through my wall vent. You can see the vent on the top of the unit. A couple of screws to loosen, flip the fan, and you're all set. For me, I already had the external vent set up in the wall. Hope that helps.

  Answered 3 years ago by ScorpionVerified Purchase

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Q: QuestionCan you use the microwave and the timer at the same time?

Asked 3 years ago by Crazylady.

• A:Answer Yes, the timer works just fine while the Microwave oven is cooking. My only complaint about this unit is the door is really wide and I have to lean back to open the door. If you have young kids they might hang on the door opening it. So I'm guessing this might be a problem as the unit gets older. I have the microwave venting to the outside of the house out the rear of the microwave. This allows me to get all the kitchen smells and smoke out of the kitchen. It does a great job removing smoke from the normal stove. I do have this unit mounted over the stove. Over all I like this microwave.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs this both a true microwave and true air fryer?

Asked 3 years ago by Reg.

• A:Answer Yes it is a microwave, air fryer, and also has a bake/convection mode. The microwave and bake/convection modes are awesome and heat items up really quickly. Airfryer is so so- takes a really long time, I don't feel like things get as crispy my countertop InstantPot Air Fryer.

  Answered 3 years ago by DaytonJamie

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Q: QuestionI see what look like filters on the bottom of the unit -- does it have a fan to handle cooktop smoke & grease? If so, can this unit be vented to the outside or does it just recirculate the filtered air back to the kitchen (and where would that come out?

Asked 2 years ago by nedr.

• A:Answer The LG Over the Range Microwave model MHEC1737F has three ways that can be vented. You can do room ventilation, all ventilation, or roof ventilation. For room venting (recirculating) installation, this oven is shipped and assembled for room venting. You do not need to do anything aside from installing the unit. For Wall-Venting Installation, please follow the installation instructions on pages 9-10 of the installation manual and Roof-Venting Installation instructions on page 11. You can download the installation manual here for your reference: https://www.lg.com/us/support/product/lg-MHEC1737F.BRSELGA. ^Danee

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this microwave have the quick start buttons? As in push the number 2, and it automatically starts for 2 minutes etc.?

Asked 3 years ago by Mainer.

• A:Answer Yes !! Love it

  Answered 3 years ago by ThedaTurnerVerified Purchase

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Q: QuestionIs there a way to override the set timers on the air fry function, other than 1-9? I have recipes that state "pre-heat air fryer" Is that possible? Also, this model does not come with a basket as stated in another reply.

Asked 2 years ago by ConnieL.

• A:Answer N0, no way to do that, that is a big issue I have with this unit, not impressed with this microwave in any shape or form, my 25-year-old convection made this one look like a joke. Still worked just thought I would get a new one. Gave that one to my daughter she is still using it. Mine was a bad install after they finally got somebody to show up, finally gave up tired of no call no show installers, Best Buy doesn't seem to care about people's situations, they will tell you they're sorry for your bad experience, a lot of good that does. I also am a total Tech member, for what good that did me. Would not recommend anybody to buy this unit, user unfriendly as far as I am concerned. Scanning barcodes on products show the microwave will set itself up to cook product is a joke, always says things are not listed. Wi-Fi is a joke, too many buttons to be pushing to get what you want, if you have any low light you can't read the buttons, yeah doesn't have an air Fry Basket doesn't air fry well at all. If I could have got this installed properly in a reasonable time, and was able to start really using it, I'm pretty sure I would have taken it back, disappointment is just scraping the surface. Still not installed properly, whines with the fan on, not much of a manual sent with it, no type of cookbook of any sort. Hope this helped, if it's still under warranty, I believe to yourself a favor and take it back, look at KitchenAid or something else.

  Answered 2 years ago by DavidSVerified Purchase

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Q: QuestionCan you remove the rotating turntable for baking a 9x13 dish?

Asked 3 years ago by Leslie.

This question was asked about the related product: LG - 1.7 Cu. Ft. Convection Over-the-Range Smart Microwave with Sensor Cooking and Air Fry - Black Stainless Steel

• A:Answer If you’re using the convection-only mode, you shouldn’t need to use a turntable, since the function of forced-air convection is to blow the heated air around to make heating and cooking more even, and the function of a turntable when using the microwave-only mode is to turn the food so the microwaves will more evenly hit the food. So they both end up doing the same thing. 9X13 will fit nicely into the chamber, but you have to remove the glass turntable. ^Danee

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIt come with accesories? (ait fryer tray and rack, ceramic tray, steam bowl)

Asked 1 week ago by DanLuna.

• A:Answer Yes, it came with a metal rack, an air fryer tray that can also be used for the convection oven and the steam bowl. I really enjoy my microwave, especially the convection oven. The one downside is with the air fryer. You only have presets to use; you can not adjust the temperature or time.

  Answered 6 days ago by LisaB

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Q: QuestionI have a parrot. This model states that it contains PFOAs. The list says that only the tray and rack contain PFOAs. I need to make sure that this is accurate. PFOAs can kill a bird. Are there PFOAs in any other part of this microwave?

Asked 1 year ago by Parrot.

• A:Answer Hello there! Thank you for your question about the LG MHEC1737F Over-the-Range Microwave. We understand your concern about PFOAs and their potential impact on pets like birds. According to LG’s specifications, the PFOAs (perfluorooctanoic acids) in this model are limited to the tray and racks. No other components of this microwave are listed as containing PFOAs. https://www.lg.com/us/cooking-appliances/lg-mhec1737f-over-the-range-microwave#pdp_specs To ensure absolute safety for your parrot, we recommend removing the tray and racks when the microwave is in use, as heating items containing PFOAs can release fumes. If you have further concerns or questions about this model, please don’t hesitate to reach out to us directly on social media at @LGUSSupport for additional clarification. Your parrot's safety is important to us! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhen choosing the delivery and install option, do either include removal and disposal of the old microwave.?

Asked 2 years ago by Kimij.

• A:Answer Yes, your old microwave will be removed and disposed of if you select the haul away option presented at check out. There may be a fee.

  Answered 2 years ago by MTaylor127Verified Purchase

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Q: QuestionWhat is the actual functional difference between the convection mode and the air fry mode? Is the air fry mode basically just a short cut for a high temp convection bake? Does the fan run at higher speed or is there a different fan?

Asked 3 years ago by Phillip.

• A:Answer There is no difference in my experience. I own an air fryer and this. It doesn’t do nearly as good of a job as an air fryer. It takes double the time to do similar results. I was disappointed as I was hoping to get rid of my air fryer but it remains.

  Answered 3 years ago by BryanVerified Purchase

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Q: QuestionDoes this over the range of vent setting to ventilate for the range?

Asked 3 years ago by Kkhoofard.

• A:Answer Yes. It blows straight up onto your upper cabinets though, making them all greasy. We had ours altered to vent outside.

  Answered 3 years ago by SusanPVerified Purchase

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Q: QuestionCan it be installed without using the App? I don't want to use the App. Can it be installed without wifi ? I don't want to have it connected to the internet. I don't want it connected to anything that is wireless.

Asked 11 months ago by DJDJ.

• A:Answer Yes you can install without the app and use as a regular Microwave No need to connect to WiFi You do get an additional one year warranty when you install the app and register product

  Answered 11 months ago by Moroco01Verified Purchase

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