Questions & Answers

Q: QuestionSays it's 17 3/4 inches high, I assume that's on the back of the unit. What's the height on the front of the microwave?

Asked 2 years ago by Timmah.

• A:Answer 17 3/4" is the MAXIMUM height, which is in the middle of the microwave, not the front. The front is only 17" high, and that seems more like 16.25" as the vent tilts back. On the mounting backplate, it's only a smidge over 16" high. Basically, it's not 17 3/4" high on the back or the front, only the midway back. The mounting and visual dimensions are less. Those saying they measured the front to be 17 3/4" are incorrect or didn't actually measure. See picture.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this have an express cook option where you just press the number 1 and it automatically does a 1 minute cooking time, or can you just type the time you want without needing to press a cook time button?

Asked 3 years ago by Anonymous.

• A:Answer 1-6 are express buttons

  Answered 3 years ago by fredd0hVerified Purchase

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Q: QuestionI live in an apartment/condo. I am not sure my microwave space vents to the outside, I'm guessing it does not. Will this microwave work in my kitchen? Will the vent work at all?

Asked 1 year ago by Kimi.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent 2.0 - Stainless Steel

• A:Answer The LG over-the-range microwave model MVEL2137F is designed to be versatile and can accommodate different kitchen setups, including those without an external venting option. This microwave offers three venting options: exterior venting, recirculating (non-vented) venting, and convertible venting. If your kitchen does not have an external vent, you can configure the microwave to recirculate air back into the kitchen using charcoal filters, which help remove odors and impurities. For an apartment or condo where external venting might not be available, the recirculating venting option will work effectively. Just ensure to install the charcoal filters as per the user manual to maintain optimal performance. If you have any more questions about this model or need further assistance, feel free to let me know! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes this microwave have Alexa connectivity. If So, where can I find a list of commands? I need a new over the range microwave and want that feature.

Asked 3 years ago by Bfuqua.

• A:Answer No, it does not. Best Buy says it does but "microwave" isn't listed as one of the appliances in the LG Skill and it doesn't show as a device in alexa. I contacted LG and confirmed there are no Alexa commands for this microwave

  Answered 3 years ago by fredd0hVerified Purchase

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Q: QuestionWhat is the weight of the microwave? Do I need special support to hold it over the rang?

Asked 2 years ago by pandit.

• A:Answer 61.5 lbs as indicated in the specs for the microwave. You should not need any additional support than the bracket that they provided you with in the box. The instructions and templates that is provided was more than adequate for the install in my case.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI’m replacing a “dead” LG model LMH2016 unit. Installed over the stove. Will this unit fit without modifications?

Asked 1 year ago by Reedr.

• A:Answer This replaced a LG LMH2012 OTR version. I was able to use the existing wall bracket as it appeared to be universal. It fit within my cabinet dimensions. I had to drill new holes for the top securing screws. I didnt drill a new cord hole and was able to use the existing one. I may have issues with removing a top screw to replace the carbon filter.

  Answered 1 year ago by Ricema27Verified Purchase

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Q: QuestionCan you exhaust this outside?

Asked 3 years ago by Venting.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and ExtendaVent 2.0 - Black Stainless Steel

• A:Answer Yes I bent mine to outside

  Answered 3 years ago by Reyg

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Q: Questionif i buy lg over range microwave 2-1 cuft extendavebt does best buy do installation also?

Asked 1 year ago by usha.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent 2.0 - Stainless Steel

• A:Answer Hi there. Thank you for considering the LG MVEL2137F over-the-range microwave with Extendavent. We understand that you're curious about the installation services provided by Best Buy. While installation services are generally offered by many of our authorized retailers, including Best Buy, we recommend confirming this directly with Best Buy at the time of purchase. Additionally, for a seamless installation process, ensure that the mounting location meets the unit's requirements, such as appropriate clearance and proper ventilation. If you have further questions or need additional assistance, feel free to send us a private message on Social Media @LGUSSupport. We're here to help! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDo other LG models have Extendavent feature and does that feature require venting to the outside?

Asked 1 year ago by Killr.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent 2.0 - Stainless Steel

• A:Answer Hi there. Please know that for the ExtendaVent to function properly, the over-the-range microwave must be vented to the outside through ductwork. The ExtendaVent cannot operate as a ductless or recirculating vent. Aside from MVEL2137F, models MHEC1737D, MVEF1337F, and MVEL2033D also have the ExtendaVent feature. -Charles

  Answered 1 year ago by LG Digital Customer Care

  
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Q: Questionwhat is "extedndaVent"

Asked 2 years ago by Venti.

• A:Answer The vent on the bottom when you press in on it it comes out about 6 inches to extend the amount of area that the fan will help remove the heat and also gives you a bigger lip area. But unless you have a well lit, kitchen control panel is not back, lit and it makes it extremely difficult to see the numbers so much so that you have to have a flashlight handy to shine on it

  Answered 2 years ago by JohnHVerified Purchase

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Q: QuestionStove top LIGHT(s). Does it have 2 separate light locations OR ONE? Where is light or lights located under the microwave? Center front? Rear? One on Left & one on Right? THANK YOU!!

Asked 2 years ago by MLHomestead.

• A:Answer There is a single led light located center front of the vent hood when the hood is retracted. When the hood is extended the light is then in the center middle of the vents.

  Answered 2 years ago by VetmanVerified Purchase

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Q: QuestionIs there an interior light? If not, is it easy to see the food through the glass door. Want to avoid boiling over issues.

Asked 2 years ago by JohnO.

• A:Answer There is an interior light. Which is adequate. The problem is on the front of the microwave. The instrument panel is not back lit so unless you have a well lit kitchen area, you have to have a flashlight to see the numbers.

  Answered 2 years ago by JohnHVerified Purchase

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Q: QuestionSome say this microwave doesnt come with mounting bracket for install. If so, where do I purchase to properly install? Does best buy sell it?

Asked 2 years ago by Caress.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent 2.0 - Stainless Steel

• A:Answer It does come with the mounting bracket, but we had one in previously, so we didn't need it. I don't believe they've made it a separate charge, but Best Buy does provide it.

  Answered 2 years ago by shopper4lifeVerified Purchase

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Q: QuestionHello! Is the "Add 30 seconds" an express button or does time already have to be added to use it? Thanks!

Asked 3 years ago by KayD.

• A:Answer Hi, Here's the function for =30 seconds: Start cooking without pressing the START/ Enter button. • Press +30 seconds to cook for 30 seconds at high. • Press +30 seconds during cooking to increase the cook time by 30 seconds. (Add up to 99 minutes and 59 seconds)^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionBonjour, Est-ce que plusieurs langues sont disponibles pour l'utilisation du présent modèle svp? Merci.

Asked 3 years ago by Anonymous.

• A:Answer Bonjour, oui il y a plusieurs langues disponibles dans ce modèle. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs this microwave finger-proof?

Asked 3 years ago by LynnD.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent 2.0 - Stainless Steel

• A:Answer Hi, This is PrintProof Stainless Steel. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this model have recirclating venting? We have a downdraft oven so can't vent to the outside.

Asked 2 weeks ago by Jsprague56.

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the venting capabilities of the MVEL2125F. To answer your question, yes, this model supports recirculating venting. The specifications indicate the inclusion of a charcoal filter, which is designed to filter air before recirculating it back into the room, making it suitable for setups where external venting is not possible. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-2-1-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-extendavent-2-0-stainless-steel/J7G56535Y7 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat is the size or diameter of the connection to the external vent, for the external vented configuration?

Asked 3 weeks ago by hellojohnson.

This question was asked about the related product: LG - 2.1 Cu. Ft. Over-the-Range Smart Microwave with Sensor Cooking and ExtendaVent 2.0 - Stainless Steel

• A:Answer If you are going to vent the LG 2.1 cu. Ft. Smart Over-the-Range Microwave with ExtendaVent®2.0 & EasyClean®, Model # MVEL2137F, through the roof or through the wall, the standard fittings and their equivalent length in feet are: • 3 1/4" x 10" to 6" transition = 5 ft. • 3 1/4" x 10" 90° elbow = 25 ft. • 90° elbow = 10 ft. • 3 1/4" x 10" wall cap = 40 ft. • 45° elbow = 5 ft. When Installing Venting, you will need to keep the length of the ductwork and the number of elbows to a minimum to ventilate your oven efficiently. The total length of the duct system, including straight duct, elbows, transitions, and wall or roof caps must not exceed 140 feet. For best performance, do not use more than three 90 degree elbows, and keep the length as short as possible. If you have existing duct that is round, you must use a rectangular-to-round adapter, with a rectangular 3" extension duct installed between the damper assembly and the adapter to prevent the exhaust damper from sticking...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionA lot of Best Buy over the oven microwaves do not have good interior lights as well as underneath the microwave lights. What kind of lights does this one have? Does it have LED lights or bright lights?

Asked 1 month ago by Cheryl.

• A:Answer The light inside the microwave is not very bright. The underneath the microwave lights are LED and very bright and can be set at several brightness levels.

  Answered 1 month ago by AnonymousVerified Purchase

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