Questions & Answers

Q: QuestionDoes this monitor have built-in speakers?

• A:Answer Yes, this monitor has built-in stereo speakers.

Q: QuestionCan I use this monitor for cloud gaming?

• A:Answer Yes, you can connect to cloud gaming services like NVIDIA GeForce NOW, Amazon Luna, and Blacknut directly from the webOS home screen.

Q: QuestionWhat is the resolution of this LG monitor?

• A:Answer The monitor has a UHD 4K resolution of 3840 x 2160.

Q: QuestionWhat type of display panel does this monitor use?

• A:Answer This monitor uses an IPS display panel.

Q: QuestionHow can I adjust the monitor's position?

• A:Answer The ergonomic stand allows you to adjust the tilt of the screen.

Q: QuestionWhat streaming services are available on this LG monitor?

• A:Answer This LG Smart Monitor has built-in access to Netflix, Prime Video, the Apple TV app, Disney+, HBO Max, and over 300 free LG Channels.

Q: QuestionHow to get this monitor to *not* turn on when I use the LG-remote for another LG-TV in the same room?

Asked 7 months ago by wollern.

• A:Answer Hello there, Wollern. Thank you for your inquiry about the 27U731SA-W.AUS monitor. We understand your question about preventing the monitor from turning on when you use the remote for a different LG TV. This situation can occur because many LG products use similar infrared (IR) codes for basic functions like power on/off. To prevent this, you can try changing the power synchronization settings on the monitor. In the monitor's settings menu, look for an option that controls its behavior when a signal is received from an external device, such as TV power sync. If you cannot find the setting, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 We appreciate your patience. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the magnet on the back of the panel (center, top) for?

Asked 8 months ago by Shanay.

• A:Answer The magnet you are referring to on the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, is for an optional webcam which has to be purchased separately. The compatible LG webcam, Model # CAM23PW, mentioned in the owner's manual can be purchased from LG. You can contact our Support on social media using our handle @LGUSSUPPORT for assistance with where to purchase the webcam...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor have a built in camera

Asked 7 months ago by Attitude.

• A:Answer The LG 27-inch 4K UHD 60 Hz 5 ms IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, does not have a built-in webcam. The webcam is an optional feature and is not supplied as an accessory. You can contact our Support Center on social media using our handle @LGUSSUPPORT about where you can order the LG Webcam, Model # CAM23PW...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: Questioncan I use with apple mac mini

Asked 7 months ago by Kito.

• A:Answer Hi there, Kito. We understand your inquiry about using the 27U731SA-W.AUS monitor with a Mac Mini. Based on the connectivity options of the monitor, which include HDMI and USB-C ports, it is compatible with an Apple Mac Mini. You can use an HDMI cable to connect the Mac Mini directly to the monitor or a USB-C cable for a single-cable solution that can also provide power and data to the monitor's USB-A ports. If you would like further assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 We appreciate your patience. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionCan I connect two of these monitors together to use as dual monitors for my computer?

Asked 10 months ago by Jonesey.

• A:Answer Hello there, Jonesey. Thank you for sharing your question with us. We understand your inquiry about using two LG 27U731SA-W monitors as dual displays for your computer. You can absolutely set this up by connecting each monitor to separate video outputs on your PC—use the two HDMI ports or one HDMI and the USB-C (if your graphics card supports USB-C display) on the monitors, and then connect each to a corresponding output on your computer. To get started: Verify your computer’s graphics card has two available outputs (e.g., two HDMI, DisplayPort plus HDMI, or USB-C). Connect each LG 27U731SA-W to its own port using high-speed HDMI cables (or a USB-C cable for the USB-C port). In your operating system’s Display Settings, select “Extend desktop to this display” for each monitor to create your dual-monitor setup. If you run into any difficulty detecting both screens, try updating your graphics drivers and checking that all cables are securely connected. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 Please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and feedback! —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionWill this monitor stand up on a counter without using the stand?

Asked 2 days ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your inquiry with us. We understand your inquiry regarding the placement of the 27U731SA-W without its designated stand. To ensure the safety and stability of the unit, the 27U731SA-W is designed to be supported specifically by the included stand or a compatible VESA 100 x 100mm wall mount. The monitor does not feature a self-standing design or a built-in kickstand, so attempting to stand it directly on a counter without the base would not provide the necessary balance to keep the screen upright and secure. We recommend utilizing the provided stand, which also allows for tilt adjustments to provide you with the best possible viewing experience. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features or installation, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 2 days ago by LG Digital Customer Care

  
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Q: QuestionCan this monitor do 4k display or picture

Asked 2 weeks ago by Read.

• A:Answer Hi there. Thank you for sharing your question with us regarding the 27U731SA-W. We understand your inquiry about whether this monitor model is capable of displaying 4K images and video content. The 27U731SA-W is indeed a 4K UHD monitor, featuring a native resolution of 3840 x 2160. This high resolution allows the 27" IPS screen to deliver incredibly sharp and detailed visuals, providing four times the pixel density of a standard Full HD display. We understand your inquiry, and with a color depth of 1.07 billion colors and DCI-P3 90% color gamut, this unit is designed to provide vibrant and life-like picture quality for all your viewing needs. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features, such as the refresh rate or connectivity options, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 week ago by LG Digital Customer Care

  
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Q: QuestionPeak Nits?

Asked 2 weeks ago by HaoBright.

• A:Answer Hello there. Thank you for sharing your question with us. We understand your inquiry regarding the peak brightness of your LG monitor 27U731SA. The 27U731SA-W features a typical brightness of 350 cd/m², which is equivalent to 350 nits. The minimum brightness for this display is rated at 280 cd/m². Because this model is equipped with HDR10 technology and an IPS display, it is designed to provide a vibrant and clear 4K UHD picture with a 1000:1 contrast ratio and support for 1.07 billion colors. The 350 nits typical rating ensures that your screen remains bright and legible for various tasks, from professional office work to streaming high-definition media. We want to ensure you have all the technical details necessary to enjoy the high-quality visual performance this monitor offers. We are always here to provide clarity on the technical specifications of our products to ensure you have the best viewing experience possible. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionCan I watch local TV channels on this monitor?

Asked 1 month ago by Anonymous.

• A:Answer The LG - 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White, Model # 27U731SA-W, is a monitor, like any other monitor; it does not have a built-in tuner, so you will need an external tuner if you want to watch local TV channels on it. You can connect a cable set-top box that has an HDMI output to either of the HDMI inputs on the monitor to watch unencrypted cable channels, which are typically the basic broadcast channels (local networks like ABC, CBS, NBC, FOX) that the cable provider passes through in an unscrambled, digital format, often referred to as clear QAM...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs this monitor a touch screen.

Asked 1 month ago by Touchscreen.

• A:Answer The LG - 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White, Model # 27U731SA-W, is not a touchscreen monitor...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionCan the audios volume be controlled with a universal remote or only with the provided remote?

Asked 1 month ago by Atticus.

• A:Answer Hi there. Thank you for your interest in the 27U731SA-W Smart Monitor. We understand your inquiry regarding the remote control capabilities. Yes, since this model runs on the webOS platform, the volume can typically be controlled with a universal remote that supports LG codes, in addition to the provided remote and the LG ThinQ App. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionI have an iMac with 2 USB-C ports on the back. Can this monitor be plugged in and be used as a dual monitor for work, etc.?

Asked 1 month ago by Anonymous.

• A:Answer The LG - 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White Model # 27U731SA-W only has one USB-C port on it, and USB-C ports do not support daisy chaining, but if your iMac has two USB-C ports, USB-C ports are bidirectional, so you can connect two of these monitors to the USB-C ports, if the graphics card in your iMac supports multiple displays...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionHow do I adjust the brightness on the screen?

Asked 1 month ago by RT.

• A:Answer Page 15 in your owner's manual for the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, under Parts and Buttons shows the joystick button located under the panel under the LG logo on the front bezel, and it shows you which direction to move the joystick button for Menu Control. You need to access the menu to navigate to Brightness Settings...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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