Questions & Answers

Q: QuestionDoes this monitor have built-in speakers?

• A:Answer Yes, this monitor has built-in stereo speakers.

Q: QuestionCan I use this monitor for cloud gaming?

• A:Answer Yes, you can connect to cloud gaming services like NVIDIA GeForce NOW, Amazon Luna, and Blacknut directly from the webOS home screen.

Q: QuestionWhat is the resolution of this LG monitor?

• A:Answer The monitor has a UHD 4K resolution of 3840 x 2160.

Q: QuestionWhat type of display panel does this monitor use?

• A:Answer This monitor uses an IPS display panel.

Q: QuestionHow can I adjust the monitor's position?

• A:Answer The ergonomic stand allows you to adjust the tilt of the screen.

Q: QuestionWhat streaming services are available on this LG monitor?

• A:Answer This LG Smart Monitor has built-in access to Netflix, Prime Video, the Apple TV app, Disney+, HBO Max, and over 300 free LG Channels.

Q: QuestionHow to get this monitor to *not* turn on when I use the LG-remote for another LG-TV in the same room?

Asked 9 months ago by wollern.

• A:Answer Hello there, Wollern. Thank you for your inquiry about the 27U731SA-W.AUS monitor. We understand your question about preventing the monitor from turning on when you use the remote for a different LG TV. This situation can occur because many LG products use similar infrared (IR) codes for basic functions like power on/off. To prevent this, you can try changing the power synchronization settings on the monitor. In the monitor's settings menu, look for an option that controls its behavior when a signal is received from an external device, such as TV power sync. If you cannot find the setting, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 We appreciate your patience. —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the magnet on the back of the panel (center, top) for?

Asked 10 months ago by Shanay.

• A:Answer The magnet you are referring to on the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, is for an optional webcam which has to be purchased separately. The compatible LG webcam, Model # CAM23PW, mentioned in the owner's manual can be purchased from LG. You can contact our Support on social media using our handle @LGUSSUPPORT for assistance with where to purchase the webcam...^Ivan.

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor have a built in camera

Asked 9 months ago by Attitude.

• A:Answer The LG 27-inch 4K UHD 60 Hz 5 ms IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, does not have a built-in webcam. The webcam is an optional feature and is not supplied as an accessory. You can contact our Support Center on social media using our handle @LGUSSUPPORT about where you can order the LG Webcam, Model # CAM23PW...^Ivan.

  Answered 9 months ago by LG Digital Customer Care

  
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Q: Questioncan I use with apple mac mini

Asked 9 months ago by Kito.

• A:Answer Hi there, Kito. We understand your inquiry about using the 27U731SA-W.AUS monitor with a Mac Mini. Based on the connectivity options of the monitor, which include HDMI and USB-C ports, it is compatible with an Apple Mac Mini. You can use an HDMI cable to connect the Mac Mini directly to the monitor or a USB-C cable for a single-cable solution that can also provide power and data to the monitor's USB-A ports. If you would like further assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 We appreciate your patience. —Renzo

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionCan I connect two of these monitors together to use as dual monitors for my computer?

Asked 1 year ago by Jonesey.

• A:Answer Hello there, Jonesey. Thank you for sharing your question with us. We understand your inquiry about using two LG 27U731SA-W monitors as dual displays for your computer. You can absolutely set this up by connecting each monitor to separate video outputs on your PC—use the two HDMI ports or one HDMI and the USB-C (if your graphics card supports USB-C display) on the monitors, and then connect each to a corresponding output on your computer. To get started: Verify your computer’s graphics card has two available outputs (e.g., two HDMI, DisplayPort plus HDMI, or USB-C). Connect each LG 27U731SA-W to its own port using high-speed HDMI cables (or a USB-C cable for the USB-C port). In your operating system’s Display Settings, select “Extend desktop to this display” for each monitor to create your dual-monitor setup. If you run into any difficulty detecting both screens, try updating your graphics drivers and checking that all cables are securely connected. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 Please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and feedback! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor have a built in smart home hub?

Asked 1 week ago by SomeDude.

• A:Answer The LG 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White, Model # 27U731SA-W, like all other LG Smart Monitors, LG Smart Monitors, does feature a built-in smart hub. It runs on LG's webOS platform, which functions exactly like the interface on an LG Smart TV...^Ivan.

  Answered 1 week ago by LG Digital Customer Care

  
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Q: Questioncan a firestick be used?

Asked 2 weeks ago by tom.

• A:Answer Yes, it can be used.

  Answered 1 day ago by WILLIEBVerified Purchase

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Q: QuestionVoice control?

Asked 1 month ago by Hal.

• A:Answer Hi there, Hal. Thank you for sharing your question with us. We understand your inquiry regarding the voice control and smart capabilities of the 27U731SA-W. We are pleased to inform you that this 27" Smart Monitor does support voice recognition and voice control through its integrated webOS 24 platform. This allows you to navigate apps, search for content, and manage settings using your voice for a more convenient experience. Please note that while the monitor is compatible with this feature, the Voice Recognition functionality requires an LG Magic Remote, which is sold separately for this specific model. Additionally, you can utilize the LG ThinQ app on your smartphone to interact with and control your monitor. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features or compatible accessories, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you through a private message. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionWill this monitor stand up on a counter without using the stand?

Asked 2 months ago by Anonymous.

• A:Answer Hello there. Thank you for sharing your inquiry with us. We understand your inquiry regarding the placement of the 27U731SA-W without its designated stand. To ensure the safety and stability of the unit, the 27U731SA-W is designed to be supported specifically by the included stand or a compatible VESA 100 x 100mm wall mount. The monitor does not feature a self-standing design or a built-in kickstand, so attempting to stand it directly on a counter without the base would not provide the necessary balance to keep the screen upright and secure. We recommend utilizing the provided stand, which also allows for tilt adjustments to provide you with the best possible viewing experience. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features or installation, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionCan this monitor do 4k display or picture

Asked 2 months ago by Read.

• A:Answer Yes 100% looks amazing!

  Answered 1 month ago by IvelisseLVerified Purchase

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Q: QuestionPeak Nits?

Asked 2 months ago by HaoBright.

• A:Answer Hello there. Thank you for sharing your question with us. We understand your inquiry regarding the peak brightness of your LG monitor 27U731SA. The 27U731SA-W features a typical brightness of 350 cd/m², which is equivalent to 350 nits. The minimum brightness for this display is rated at 280 cd/m². Because this model is equipped with HDR10 technology and an IPS display, it is designed to provide a vibrant and clear 4K UHD picture with a 1000:1 contrast ratio and support for 1.07 billion colors. The 350 nits typical rating ensures that your screen remains bright and legible for various tasks, from professional office work to streaming high-definition media. We want to ensure you have all the technical details necessary to enjoy the high-quality visual performance this monitor offers. We are always here to provide clarity on the technical specifications of our products to ensure you have the best viewing experience possible. https://www.bestbuy.com/product/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/JJ8VPZWS3Z If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionCan I watch local TV channels on this monitor?

Asked 3 months ago by Anonymous.

• A:Answer The LG - 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White, Model # 27U731SA-W, is a monitor, like any other monitor; it does not have a built-in tuner, so you will need an external tuner if you want to watch local TV channels on it. You can connect a cable set-top box that has an HDMI output to either of the HDMI inputs on the monitor to watch unencrypted cable channels, which are typically the basic broadcast channels (local networks like ABC, CBS, NBC, FOX) that the cable provider passes through in an unscrambled, digital format, often referred to as clear QAM...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionIs this monitor a touch screen.

Asked 3 months ago by Touchscreen.

• A:Answer This monitor is not touch screen, but come with control and HDMI cable

  Answered 1 month ago by IvelisseLVerified Purchase

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