Questions & Answers

Q: QuestionDoes this monitor have built-in speakers?

• A:Answer Yes, this monitor has built-in stereo speakers.

Q: QuestionCan I use this monitor for cloud gaming?

• A:Answer Yes, you can connect to cloud gaming services like NVIDIA GeForce NOW, Amazon Luna, and Blacknut directly from the webOS home screen.

Q: QuestionWhat is the resolution of this LG monitor?

• A:Answer The monitor has a UHD 4K resolution of 3840 x 2160.

Q: QuestionWhat type of display panel does this monitor use?

• A:Answer This monitor uses an IPS display panel.

Q: QuestionHow can I adjust the monitor's position?

• A:Answer The ergonomic stand allows you to adjust the tilt of the screen.

Q: QuestionWhat streaming services are available on this LG monitor?

• A:Answer This LG Smart Monitor has built-in access to Netflix, Prime Video, the Apple TV app, Disney+, HBO Max, and over 300 free LG Channels.

Q: QuestionHow to get this monitor to *not* turn on when I use the LG-remote for another LG-TV in the same room?

Asked 5 months ago by wollern.

• A:Answer Hello there, Wollern. Thank you for your inquiry about the 27U731SA-W.AUS monitor. We understand your question about preventing the monitor from turning on when you use the remote for a different LG TV. This situation can occur because many LG products use similar infrared (IR) codes for basic functions like power on/off. To prevent this, you can try changing the power synchronization settings on the monitor. In the monitor's settings menu, look for an option that controls its behavior when a signal is received from an external device, such as TV power sync. If you cannot find the setting, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 We appreciate your patience. —Renzo

  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the magnet on the back of the panel (center, top) for?

Asked 6 months ago by Shanay.

• A:Answer The magnet you are referring to on the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, is for an optional webcam which has to be purchased separately. The compatible LG webcam, Model # CAM23PW, mentioned in the owner's manual can be purchased from LG. You can contact our Support on social media using our handle @LGUSSUPPORT for assistance with where to purchase the webcam...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor have a built in camera

Asked 5 months ago by Attitude.

• A:Answer The LG 27-inch 4K UHD 60 Hz 5 ms IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, does not have a built-in webcam. The webcam is an optional feature and is not supplied as an accessory. You can contact our Support Center on social media using our handle @LGUSSUPPORT about where you can order the LG Webcam, Model # CAM23PW...^Ivan.

  Answered 5 months ago by LG Digital Customer Care

  
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Q: Questioncan I use with apple mac mini

Asked 5 months ago by Kito.

• A:Answer Hi there, Kito. We understand your inquiry about using the 27U731SA-W.AUS monitor with a Mac Mini. Based on the connectivity options of the monitor, which include HDMI and USB-C ports, it is compatible with an Apple Mac Mini. You can use an HDMI cable to connect the Mac Mini directly to the monitor or a USB-C cable for a single-cable solution that can also provide power and data to the monitor's USB-A ports. If you would like further assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 We appreciate your patience. —Renzo

  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionCan I connect two of these monitors together to use as dual monitors for my computer?

Asked 7 months ago by Jonesey.

• A:Answer Hello there, Jonesey. Thank you for sharing your question with us. We understand your inquiry about using two LG 27U731SA-W monitors as dual displays for your computer. You can absolutely set this up by connecting each monitor to separate video outputs on your PC—use the two HDMI ports or one HDMI and the USB-C (if your graphics card supports USB-C display) on the monitors, and then connect each to a corresponding output on your computer. To get started: Verify your computer’s graphics card has two available outputs (e.g., two HDMI, DisplayPort plus HDMI, or USB-C). Connect each LG 27U731SA-W to its own port using high-speed HDMI cables (or a USB-C cable for the USB-C port). In your operating system’s Display Settings, select “Extend desktop to this display” for each monitor to create your dual-monitor setup. If you run into any difficulty detecting both screens, try updating your graphics drivers and checking that all cables are securely connected. https://www.bestbuy.com/site/lg-27-ips-uhd-60hz-5ms-smart-monitor-with-hdr10-hdmi-usb-c-white/6619496.p?skuId=6619496 Please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and feedback! —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: Question“sound out” settings on screen are “hdmi(arc) device”, “Bluetooth device”,“mobile device”. LG Expert prior answers say Bluetooth connections not possible…Incorrect! My echo is connected to it for audio so please provide details on all options

Asked 5 days ago by JohnSt.

• A:Answer As you correctly noted, the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, does support Bluetooth speaker connectivity. The details for other options should be outlined in the owner's manual...^Ivan.

  Answered 4 days ago by LG Digital Customer Care

  
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Q: QuestionI purchased this monitor 12/23/25, didn’t start using it until 1/4/26 and today 1/25/26 the monitor will not turn on. Tried new outlet, performed hard reset with no luck. Need help!

Asked 1 week ago by Dherr.

• A:Answer If the LG - 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White Model # 27U731SA-W, is not turning on; you may have a faulty AC/DC Adapter. When you say you "performed a hard reset with no luck", that indicates that the power light turned on, but you are not getting a picture. If that is the case, check your video cables to ensure they are connected securely. If not, you can try unplugging the monitor power cable and waiting about 30 seconds, reconnecting the cable, and then turning on the monitor. If that does not resolve the issue, the monitor will require a service repair...^Ivan.

  Answered 6 days ago by LG Digital Customer Care

  
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Q: QuestionHow do I FULLY power off the monitor? I understand if I long press the button underneath the screen it puts the screen to "sleep" but how do I "safely" power it down 100%?

Asked 3 weeks ago by JohnSt.

• A:Answer When you press the power button under the panel on the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, an onscreen display appears on the and the power button is highlighted in red. Push the joystick button up and the monitor should power off fully...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor support bluetooth audio?

Asked 1 month ago by Dan.

• A:Answer The LG 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White, Model # 27U731SA-W, does not support Bluetooth audio...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: Questionwill the monitor mirror my phone?

Asked 1 month ago by mccallkoas23.

• A:Answer yes

  Answered 1 month ago by GaryBVerified Purchase

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Q: QuestionDoes this monitor include a camera?

Asked 2 months ago by Romy.

• A:Answer NO

  Answered 1 month ago by GaryBVerified Purchase

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Q: QuestionI have the above Monitor. I need to be able to zoom for work. What Web Cam is compatible with this monitor? Do you sell it and how much?

Asked 2 months ago by JuJu.

• A:Answer Under 'Separate Purchase' on page 2 in your owner's manual for the LG 27-inch 4K UHD IPS Smart Monitor with webOS and USB Type-C, Model # 27U731SA-W, it states "By connecting a camera to the monitor, you can use it for video conferencing, etc. • The webcam is an optional feature and is not supplied as an accessory. This part can be purchased from LG Electronics Service Center. - Model No.: CAM23PW" However, you can connect any webcam to the USB Downstream ports on the monitor as long as the USB-C port is connected to the host PC/Laptop to activate the USB Downstream ports. The USB-C port acts as a USB Upstream port...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this monitor Bluetooth to external speakers or headphones?

Asked 2 months ago by Eriechic.

• A:Answer The LG 27" IPS UHD 60Hz 5ms Smart Monitor with HDR10 (HDMI, USB-C) - White Model # 27U731SA-W, does not support Bluetooth®...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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