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  • Question
    Does anyone else get a popping or crackle from the subwoofer? Just updated and now it is worse... it's random... really kind of annoying :(   (5 Answers)

    By Stevez48 May 29, 2016.

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      Answer

      Thanks for posting this question because I had the same problem, and thought that it may have been defective or something. But reading your post made me try a little harder. I moved the subwoofer much closer to the sound bar (the woofer was across the room, now it's 3 feet away). This stopped the crackling. So, I think it was wireless interference. I wish this wasn't my answer because now my wireless subwoofer might as well be wired, but it worked for me.

      By Tim July 24, 2016.

    • Question
      does this sound bar support 4k passthough via hdmi?   (4 Answers)

      By Anonymous April 28, 2016.

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        Answer

        The LG Music Flow 4.1-Ch. Soundbar with Wireless Subwoofer, Model # SH7B does not support 4K passthrough, but you can work around that by streaming 4K from an app built into your TV, rather than from an external source. Streaming is by far the most common (and the cheapest) way to get 4K content today, and most 4K TVs have 4K-capable versions of Netflix, Amazon and other apps built-in. When you use such an app, you can get audio from the TV back down to your receiver with an optical digital audio connection, which nearly all 4K TVs have or you can use the HDMI ARC port if your TV has one...^IFV

        By LGAnswers April 29, 2016.

        • LG Representative
    • Question
      Can you hook up rear speakers to this sound bar?   (3 Answers)

      By Firefyter534 January 24, 2017.

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        Funny the official LG answer is wrong! Although you cannot wire 3rd party You CAN use LG music flow speakers such as H3 H5 or H7 using the Musicflow App to link them as surround rears. I have done this with 2 H5 speakers. This is officially supported easy to do and can be found on their website.

        By Dranon February 9, 2017.

      • Question
        Will this sound bar automatically turn on and off with the TV? I have a LG 55uh7650   (3 Answers)

        By Perry December 31, 2016.

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          yes i has an auto on/off option. it will turn on when it detects a signal and off after a while of not detecting one.

          By iggy January 2, 2017.

        • Question
          I just purchased this soundbar yesterday and when I hooked it up to my television it sounds nothing like the one in the store. I used the optical cable to connect it to my television. Wondering if I am doing something wrong.   (2 Answers)

          By Anonymous July 14, 2017.

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            Answer

            I used an HDMI cable. Excellent results. But I doubt the cable would improve the sound. An LG tv?

            By ECHP July 19, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Has anyone else had a problem trying to get a WiFi connection to the LGSH7B?   (2 Answers)

          By LNGlifeNOTgood January 5, 2017.

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            I'm also having problem connecting to wifi, it's not picking up any signal for some reason, bought it few days ago.

            By Kash January 19, 2017.

          • Question
            What limitations does not having 4k passthrough present do a 4k TV owner? Does it mean that I can't use the sound bar when programming goes UHD?   (2 Answers)

            By bro July 7, 2016.

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              It means that if you have a 4K blueray player or a Roku (or any other 4K device that outputs 4k running to the SoundBar through HDMI ARC then the sound bar will output that video to the TV in 1080P rather than 4K. Your TV will most likely upscale the picture back to 4K but it still won't look as good. The best way to hook this up is going to be to use an optical cable. and run all your devices directly to the TV if you want to retain true 4K content. (Granted those devices output a native 4K signal).

              By Agboudreau48 July 20, 2016.

            • Question
              Are you able to dim or turn-off the LED input screen on the front of the speaker unit? I bought the SH5B and i cant be dimmed (atleast i cant figure out how) and its very distracting... Ill upgrade to this if you can turn off the small screen....   (2 Answers)

              By dmclain81 July 12, 2017.

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                Answer

                The LG 360W 4.1ch Music Flow Wi-Fi Streaming Sound Bar with Wireless Subwoofer, Model # SH7B has an Auto Display Off/Dimmer feature that when activated, will darken the display if there is no key input detected for 15 seconds for units connected via Optical, HDMI or the HDMI ARC ports. It will also darken if no key input is detected for 15 seconds in the Wi-Fi, Portable or BT (Bluetooth) functions. The feature can be deactivated if you do not want the display to dim...^IFV

                By LGAnswers July 13, 2017.

                • LG Representative
            • Question
              Can I hide the Bluetooth so that people in my apartment building can't connect to it?   (1 Answer)

              By Joshua April 30, 2017.

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              • Best 
                Answer

                There isn't one. Just make sure you turn it off and not leave it on standby mode. Otherwise anyone can connect even in the the middle of the night

                By Ever May 14, 2017.

              • Question
                I know this sound bar you can connection with Bluetooth head phone, but Can i connection more than 2 Bluetooth head phone with this sound bar with same channel like Pandora apps Thanks   (1 Answer)

                By DON February 26, 2017.

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                • Best 
                  Answer

                  Bluetooth pairing on the LG 360W 4.1ch Music Flow Wi-Fi Streaming Sound Bar with Wireless Subwoofer, Model # SH7B is limited to "One" Bluetooth device, Multi-pairing is not supported. The Bluetooth module in this unit is a receiver and will receive Bluetooth signals from other Bluetooth devices that are compatible with the A2DP (Advanced Audio Distribution Profile) that transmit Bluetooth signals. It does not transmit Bluetooth signals so you cannot pair Bluetooth Headphones to it since Bluetooth Headphones are also receivers and not transmitters...^IFV

                  By LGAnswers February 28, 2017.

                  • LG Representative

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