Questions & Answers

Q: QuestionWith the Orbi AC2200, can both of the satellites be hardwired into the main router?

Asked 5 years ago by Toby.

• A:Answer Yes, there are three ports for the Ethernet cables to plugged into.

  Answered 5 years ago by JuandeocaVerified Purchase

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Q: QuestionI currently have a Netgear C6300 modem/router combo. Anyone use the Orbi with this device or know if it will work simply by disabling modem mode. The C6300 works fine, just need to extend the signal. Trying to avoid the additional expense of a new modem.

Asked 5 years ago by DaleDoback.

Q: QuestionI am replacing my older Linksys router with this Netgear Mesh system. My 16T Buffalo TeraStation NAS is connected to the Linksys. Is it just a simple plug and play operation to swap out to the new router, or must addition configuration be done?

Asked 5 years ago by Lynnea1941.

• A:Answer Once the Orbi is set up, just plug it in. Super easy. Love this system.

  Answered 5 years ago by KRayVerified Purchase

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Q: QuestionHow long is the cord for the RBS20?

Asked 5 years ago by Lynnea1941.

• A:Answer About 2’ , the main router sits next to your current router, both satellites are wireless and don’t need cords. Only a power source to plug into

  Answered 5 years ago by Kris

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Q: QuestionIf I purchase this system, will I still need Xfinity or Fios as my internet provider?

Asked 5 years ago by edub1969.

• A:Answer You will need some type of internet service from a provider. Will not work without one. Orbi just improves the signal, and makes all your wifi items run more smoothly and fast. We have xfinity for our internet and never have a problem.

  Answered 5 years ago by AprilVerified Purchase

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Q: QuestionWhat is the difference between RBK43S and RBK43?

Asked 5 years ago by Lynnea1941.

Q: Questioni HAVE SUDDENLINK AND I AM CONSTANTLY LOSING CONTACT.....WHAT NEDS TO BE DONE.

Asked 5 years ago by 4545.

• A:Answer I would probably get rid of suddenlink. We have xfinity and never have a problem with losing contact.

  Answered 5 years ago by AprilVerified Purchase

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Q: QuestionI have 1 gig service now. How fast will my up load and down load be on the WiFi?

Asked 5 years ago by Keith.

• A:Answer My system currently shows download speeds that match my paid for service. Some fluctuations up or down, but it only degrades a small amount for the wifi speeds.

  Answered 3 years ago by JoeBVerified Purchase

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Q: QuestionWe have 18mpbs of wifi and our current internet provider doesn't have option to upgrade the speed. Will this system help with multiple people using the internet at the same time?

Asked 5 years ago by amya.

• A:Answer The router can only deliver the max that it receives. You can turn internet off to individual devices but your bandwidth is the real problem.

  Answered 5 years ago by JoeG

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Q: QuestionIf I have X1 Xfinity internet and TV. Their pods don't help extend the wifi. We can't get wifi in the back part of our house and have 4 people either teaching or learning at a time all day with distance learning. What would be the best thing to help us

Asked 5 years ago by Wifi.

Q: QuestionDoes this Wi-Fi mesh router system offer automatic firmware updates?

Asked 5 years ago by Bugg83.

• A:Answer Yes it does, as soon as I hooked it up it updated.

  Answered 5 years ago by dimeballVerified Purchase

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Q: QuestionHi all, I am confused. What needs to plug into the satellites? I want to extend our wifi at our school and the classrooms we need these satellites in do not have any Ethernet plugs or anything. What do I plug into the satellites? Thank you

Asked 5 years ago by B.

• A:Answer Hi, the satellites don’t need a Ethernet plug. The satellites need to be paired with the router I called Orbi directly & they helped me pair them. (I first called my Internet provider & then once they couldn’t help me I called Orbi & they helped me pair the satellites with the router & get them to work). Orbi helped but they said due to kids going back to school there is a wait time since they are busy & I was on the phone for over 2 hours & had to call more than once since call kept getting disconnected.

  Answered 5 years ago by LizzieVerified Purchase

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Q: QuestionWill this support a 3 story house (basement + 2 stories), ~3500-5000 sq ft?

Asked 5 years ago by LPH1.

• A:Answer I have the same situation you are referring to (2 stories and a basement). I have several WiFi cams, 4 WiFi thermostats, 4 WiFi smoke alarms, half a dozen WiFi switches, etc and everyone in the family is online with work/school. The ORBI works flawlessly. Coverage and connection is not a problem and I’ve had the ORBI for 2 yrs. I have FIOS 50up and 50down and before ORBI I used to get MAYBE 15 up and 30 down at best. When ORBI was installed I get MORE than 50 down and 50 up. It’s awesome. I just put an ORBI at my parents house and they have COX. They were getting 70 download speed and now they are at 130 download speed. You have to try it. It sells itself in my opinion. It was a lot of money for the router but I was sick of having my devices drop off constantly and I needed to do something. I don’t think you will be disappointed. Measure your speed before ORBI and then after. I think the results will speak for themselves.

  Answered 5 years ago by TheORBIrulesVerified Purchase

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Q: QuestionI see in reviews there is a problem with Android phones...wifi not being recognized or dropped. Has this been fixed? or how can the issue be resolved easily? We have Samsung phones and are not techies. THX

Asked 5 years ago by seasquirt.

• A:Answer I have a Samsung phone and it works fine.

  Answered 5 years ago by dimeballVerified Purchase

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Q: QuestionDoes this model have a built-in VPN?

Asked 5 years ago by arnb.

Q: QuestionDoes this model come with the Circle software installed on the router?

Asked 5 years ago by BManCan.

• A:Answer Unfortunately, I have not received this item from Best Buy. It has been lost in shipping for 4 weeks and I am told to make a claim with UPS, but only the shipper can do that, according to UPS, and Best Buy is non-responsive. As for the Orbi, it is plug and play. Set-up is through an app on your mobile phone.

  Answered 5 years ago by lipokingVerified Purchase

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Q: QuestionI currently have an RBR50 that is having problems connecting to internet. Which is the best ORBI router currently available and will it work w my RBS50? (I also have a RBS20)

Asked 5 years ago by Pjd65.

• A:Answer Do not buy any Orbi equipment. Buy another mesh system.

  Answered 5 years ago by Disappointed

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Q: QuestionHello, my house is 4600 sqft, top floor, main floor, and basement, I plan on using a Firestick in my basement for my theatre room, right now the reception in my basement is really bad, will this work? And if so do I put one in the basement forbetter signa

Asked 5 years ago by Duke.

• A:Answer This mesh system comes with three units...the main "router" and 2 satellites. I would put the main unit on your main floor and then a satellite on each of the two remaining levels of the house. As long as they are not TOO far apart or have lots of thick walls between them, you should be good to go. I have two levels and put the main unit on my main level in the living room, one satellite in the lower level, and the other satellite in the back bedroom (master) on the same floor as the main unit. That was the part of the house that had trouble getting a strong signal before. All good now.

  Answered 5 years ago by MikeVerified Purchase

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Q: QuestionDoes the Orbi have the rumored "spy" capabilities or tracking like Google or Amazon Alexa? I am concerned about privacy.

Asked 5 years ago by Spyware.