Questions & Answers

20 Questions & 45 Answers
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  • Question
    Does it work with Xfinity Internet?   (3 Answers)

    By Kate January 12, 2017.

    Answers
    • Best 
      Answer

      It sure does, and the signal strength it puts off is well worth the price.

      By Timbo January 12, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    We live in Germany - Is this dual voltage or 110/220 v?   (2 Answers)

    By PowerSupply January 8, 2017.

    Answers
    • Best 
      Answer

      This is the US version of the product. We recommend purchasing locally to ensure compatibility with regional and government power standards and regulations.

      By NetgearTeam January 9, 2017.

    • Question
      If I already have an Orbi Router AND Satellite. Can I purchase this and add it to my existing network? Or is there a separate "satellite" Orbi that has to be purchased if it is to be used with an existing network? I hope this make sense?   (4 Answers)

      By ClayC34 February 18, 2017.

      Answers
      • Best 
        Answer

        If you already own an Orbi router and satellite set and require additional coverage, you do have the option of adding a second satellite in a satellite-router-satellite configuration where the satellites connect directly to the centrally located router (NOTE: Satellites require a direct connection to the router and cannot be daisy-chained to each other).

        By NetgearTeam February 20, 2017.

      • Question
        A ? from a previous answer:"if you already own an Orbi router and satellite and require additional coverage, you can add a 2nd satellite in a satellite-router-satellite config". Does this mean the 2nd Sat. has to be plugged directly in like the first?   (2 Answers)

        By Davidtn May 3, 2017.

        Answers
        • Best 
          Answer

          The short answer is Yes. You'll also want them to be at least 60 feet away from each other. Personally, I've had all sorts of issues with the Orbi from buffering to drops all day long. It's not worth the money in my opinion but I'm well past the return date.

          By DadontheGo May 18, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        I live in a 1500 sq ft home.. is one Orbi Router acceptable? I play video games a lot. I have been utilizing this one Orbi with an ArrisSB6190. 348mbps Download Speed. 23mb Upload/Spectrum & Speed test.   (1 Answer)

        By John April 26, 2017.

        Answers
        • Best 
          Answer

          The RBR50 Orbi router was designed to cover approximately 2,500 sq. ft., so you should be fine with the single router placed centrally in your home. If you need to place it closer to one end of the house and notice a weak signal where your gaming device is located, we would recommend adding on an RBS50 (Orbi satellite).

          By NetgearTeam April 27, 2017.

        • Question
          I have Verizon Fios; Can a luddite connect the Orbi and a satellite? I'd love to extend Wi-Fi into the back yard or pool area.   (1 Answer)

          By frnklw March 2, 2017.

          Answers
          • Best 
            Answer

            The Orbi router will require a direct connection to your home's modem via Ethernet cable. The satellite is designed to connect wirelessly to the Orbi router. Each device will cover approximately 2,000 sq. ft. Additionally, you have the option of either turning off your Fios WiFi signal and strictly using the Orbi's signal (recommended) or you can run the Orbi in Access Point mode alongside your Fios router. Instructions to set up the Orbi in AP mode are located beginning on page 72 of the User Manual: https://www.netgear.com/support/product/RBK50#docs. If you choose to do so, instructions for disabling the Wi-Fi on your FIOS router can be found here: http://kb.netgear.com/app/answers/detail/a_id/31100?cid=wmt_netgear_organic.

            By NetgearTeam March 3, 2017.

          • Question
            Can it work with Spectrum internet? If so, will it overide my existing internet which could cause network issues?   (2 Answers)

            By Howard February 24, 2017.

            Answers
            • Best 
              Answer

              Yes it works great with Spectrum. I have 100mbs down and according to fast.com I'm usually getting 120.

              By Rdallas0720 February 24, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            Does it work with optimum online   (2 Answers)

            By lulo February 15, 2017.

            Answers
            • Best 
              Answer

              Yes, it does. It works with my Arris DOCSIS 3.0 modem from Optimum Online.

              By Jonny February 16, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Does this work with Verizon dsl   (2 Answers)

            By Cheryl January 2, 2017.

            Answers
            • Best 
              Answer

              As long as you have a modem with an Ethernet connection for the Orbi router to connect to, you should be fine.

              By NetgearTeam January 3, 2017.

            • Question
              Does your store install the NetGear Orbi? I have Spectrum internet.   (1 Answer)

              By Anonymous July 19, 2017.

              Answers
              • Answer

                We recommend contacting Best Buy's customer service department directly for installation questions.

                By NetgearTeam July 19, 2017.

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