Questions & Answers

Q: QuestionDoes this system require a monthly fee?

• A:Answer No, this security system does not require any monthly fees. All recordings are stored locally on the pre-installed hard drive.

Q: QuestionCan I use voice control with this security system?

• A:Answer Yes, the system is compatible with Google Assistant, allowing you to stream live camera footage to your TV or monitor hands-free.

Q: QuestionWhat is the field of view for these cameras?

• A:Answer The 4K cameras have a 100-degree field of view.

Q: QuestionHow is the night vision on these cameras?

• A:Answer The cameras have up to 100ft of night vision. With ambient light, they provide full-color night vision, and without ambient light, they switch to black and white.

Q: QuestionWhat is the maximum number of cameras this system supports?

• A:Answer This system supports a total of 10 Wi-Fi devices, including the 8 cameras that are included.

Q: QuestionDoes this use WIFI or Bluetooth to connect the cameras with the DVR?

Asked 3 years ago by Ray.

• A:Answer It doesn’t use Bluetooth or WiFi to connect the cameras. This system uses an Ad-hoc network to connect the cameras (the DVR emits it’s own network that the cameras connect to) this unfortunately does affect how far you can install the cameras from the DVR itself, but even with a wired camera system you are still limited on distance.

  Answered 3 years ago by Geek

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Q: QuestionWhat is the maximum distance for cameras to connect to DVR ?

Asked 3 years ago by Anonymous.

• A:Answer These AC Powered Wireless Cameras can be up to 300 ft. from the Wi-Fi NVR with line of sight. If there are obstacles between the cameras and recorder, then the signal strength will be reduced depending on what type of obstacle it is. For instance, a concrete wall will more heavily impede the signal than would drywall. Thank you for choosing Night Owl!

  Answered 3 years ago by Night Owl

  
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Q: QuestionHow long is the power cable to the cameras?

Asked 4 years ago by Anonymous.

• A:Answer Each camera comes with a 9 ft. camera power adapter which must be used to power on the camera. Thank you for choosing Night Owl!

  Answered 4 years ago by Night Owl

  
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Q: QuestionGeek Squad installation available for Night Owl security camera system system? if available, what is the cost in the Toms River, NJ area?

Asked 5 months ago by DcnDoc.

• A:Answer For the most accurate and up-to-date information on installation availability and pricing in your area, we recommend contacting your local Best Buy or visiting BestBuy.com. Their Geek Squad team can provide details specific to your location, including services offered in the Toms River, NJ area, and help you schedule an installation that fits your system and setup needs. — Night Owl SP Digital Support Team

  Answered 5 months ago by Night Owl

  
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Q: Questionhelo is night owl nvr is 4k too

Asked 10 months ago by Anonymous.

• A:Answer Thank you for the question and happy to help. Yes, this system includes a 4K recorder as well. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 10 months ago by Night Owl

  
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Q: QuestionCan the dual spotlights on the cameras be disabled so there isn't a flood of bright light when motion is detected? I would still want the motion activation recording to function just not with the spotlights also.

Asked 1 year ago by IceMan.

• A:Answer Thank you for the question and happy to help. Yes, you have the ability to control the on/off/auto function of the spotlights via the settings. Hope this helps. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionDo you offer a compatible larger NVR storage than 1TB HD for this system that can be purchased separately?

Asked 1 year ago by IceMan.

• A:Answer Thank you for the question and happy to help. We indeed do offer NVR systems with larger storage options. Currently available on BestBuy.com we have FTN8-164-9L and FTN8-164-9LDM. Both are 9 camera systems expandable to 16 wired cameras with 4TB HD and 9 bullet or dome cameras. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionWhat kind of connections are available between the recorder/DVR to the internet / router? by WIFI, OR Ethernet Cable only or both?

Asked 1 year ago by Kevin.

• A:Answer Thank you for the question and happy to help. The Wi-Fi references how the cameras connect to the base station via closed wireless network. You will want to connect the basestation/recorder via ethernet cable to your internal network for full functionality, ability to update firmware, and security. Hope that helps. Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionAre these wireless? I see a 6 count that's wireless but the 8 count doesn't say they are wireless. Do these need an outlet to be powered on or do they run on batteries?

Asked 2 years ago by Silver.

• A:Answer This system icludes AC Powered Wi-Fi cameras.

  Answered 2 years ago by Night Owl

  
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Q: Question300 ft line of sight what does this mean? does this mean there can be not obstructions between the camera and and the transmitter base?

Asked 2 years ago by DeaconD.

• A:Answer Does not do well through brick.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs there a > 1TB hard drive option? If so, what is the additional cost? Do you offer an antenna solution for distances > 300 ft?

Asked 3 years ago by bulldog.

• A:Answer Most Night Owl DVR/NVRs can accommodate larger hard drives. See your product Specifications for the max size. Our DVR/NVRs are compatible with internal SATA HDD's, 2.5" or 3.5". The HDD should have a minimum of 7200 RPM. We are not able to guarantee compatibility with external hard drives at this time. The cameras are not intended to be more than 300ft line of sight from the recorder. Thank you for choosing Night Owl!

  Answered 3 years ago by Night Owl

  
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Q: QuestionCan a larger or a 2nd hard drive be installed in this unit

Asked 3 years ago by d1111.

• A:Answer Most Night Owl DVR/NVRs can accommodate larger hard drives. See your product Specifications for the max size. Our DVR/NVRs are compatible with internal SATA HDD's, 2.5" or 3.5". The HDD should have a minimum of 7200 RPM. We are not able to guarantee compatibility with external hard drives at this time. Thank you for choosing Night Owl!

  Answered 3 years ago by Night Owl

  
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Q: QuestionHow to delete the recording’s?

Asked 3 years ago by SORID.

• A:Answer You would need to reformat the hard drive. For steps on doing so, please refer to your product manual at the following link. It will walk you through step by step. Thank you! https://support.nightowlsp.com/hc/en-us/articles/1260802076869-BTWN8-Series

  Answered 3 years ago by Night Owl

  
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Q: QuestionCan this system operate without a WAN connection? Stand alone?

Asked 3 years ago by Mark.

• A:Answer Yes, but you’ll only be able to locally view the videos. Viewing the video remotely would require a LAN.

  Answered 3 years ago by geek

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