A:AnswerHello ChickadeeAD,
We would like to inform you that the Ninja Hot & Cold 10-Cup Coffee Maker will still produce steam; however, not as much as before. We recommend that you prime the system prior to first use. This is done by running two Full Carafe brew cycles. If you live in a higher altitude, you will also need to calibrate the system. This is done by filling the reservoir to the max fill line with water, and then press the Drip Stop and Tea buttons, at the same time, until the clock begins a 2 minute countdown. With this being said, we still recommend sliding the machine out from under your cabinets while brewing.
We hope this information helps.
The Customer Support Team
A:AnswerThe basket slider is getting stuck. Open the basket and work the slider by hand to see if it’s sticking. If it is, spray some cooking spray in the slider and work it back and forth until it frees up.
A:AnswerWe are happy to assist you with this. We would like to inform you that you will need to enable the Delay Brew each day you want to use it. With this being said, the time will default to the time used the last time the Delay Brew was set.
A:AnswerWe are happy to confirm that this system is equipped with a delay brew. This allows you to set the brew type, size and time you want the brew to begin, within 24 hours.
A:AnswerBiggest complaint is the carafe not keeping coffee hot. It does not keep the coffee hot long compared to other coffee makers. By two hours, it is getting cold and by three hours needs to be put in the microwave.
A:AnswerStrange enough, a cup of coffee is actually 5-6 ounces in the automatic coffee pot world, not the standard 8 liquid ounces to a cup. Most coffee mugs are 10-12 ounces, making it technically 2 cups. Not sure why it has to be so difficult.
A:AnswerHello,
We are happy to help you with your inquiry regarding the Ninja Hot & Cold 10-Cup Coffee Maker. The amount of coffee or tea brewed will vary on the brew type selected. For example the rich brew will provide less than the classic brew. The sizes for the classic brew are, Cup: 9.5 oz, XL Cup: 11.5 oz, Travel Mug: 14 oz, and XL Multi-Serve: 18 oz.
We hope this information helps.
The Customer Support Team
A:AnswerWe definitely understand your concerns. We would like you to know that we are required by law in the state of California to include the California Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assured that all SharkNinja products are in compliance with all applicable laws and regulations.
