Questions & Answers
- Model:
- NTL39221
- SKU:
- 6436942
Your price for this item is $3,799.99
Save $200
The previous price was $3,999.99
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QuestionDoes the Heart Rate Monitoring Chest strap come with the unit?
- Answer It is suppose to according to the NordicTrack site. My friends x22i also included the strap. I just recieved my treadmill from best buy and it did not include it. I opened a support ticket with NordicTrack and requested one. I'll see how it goes. I will fight for it.
QuestionWhat is the recommended ceiling height at the center of the treadmill for proper head space?
- Answer SuperDad This answer varies depending on user height. However, the walking platform is 12.5” off the floor. So add 13” to your user height and that would be the minimum ceiling height recommended. A seven foot ceiling would be high enough to allow a user under 6” tall. Most ceilings are higher than this. Thanks - NordicTrack
Questiondoes it have a Matt
- Answer Bryan This treadmill does not come with a mat included, but these can be purchased separately at an affordable price to help protect your floor and your equipment as well as reduce any noise while the machine is operating. Let us know if you have further questions by emailing us at ce@NordicTrack.com. Thanks - NordicTrack
QuestionI was thinking of buying this treadmill but only with geek squad protection since norditrak treadmills always have problems in the first year. can anyone share their experience of how geek squad handled any issues with their treadmill? Thanks
- Answer The service is now called TotalTech and it is TERRIBLE. If you call with a problem you will likely spend 2-3 days on the phone getting rerouted until the line goes dead. In my case I never got the issue handled I just got tired and returned it. Even returning it was a headache. I now have bought it directly from Nordictrack and it has been great. So far no major issues so I cannot speak to Nordictrack’s technical customer service.
QuestionCan we download Netflix app on this treadmill
- Answer SH At this time, all NordicTrack equipment is only compatible to stream from iFIT as other applications may contain risks to the automated workout software. Let us know if you have further questions by emailing us at ce@NordicTrack.com. Thanks - NordicTrack
QuestionIs this the 2021 model with the improved touchscreen,faster Wi-Fi connectivity and new quiet drive incline tech?
- Answer Hi there. Mine JUST arrived and hasn't even been unboxed/set up yet (waiting for that appointment) but the label says NTL39221.0, which does correspond to the model with those new/improved features. Hope this helps!
QuestionDoes the screen move/ tilt/ swivel?
- Answer Momma This unit does not have a swiveling screen feature. However, we have seen the need for this feature. The newest models available on NordicTrack.com have consoles that can move/tilt/swivel. If you would like more information, email us at ce@NordicTrack.com. Thanks - NordicTrack
Questiondo you have to purchase a membership once the year is over and if you don't are there workout programs that are not live that you can get on the screen without a membership?
- Answer You do not have to continue buying ifit. There are programs that work without ifit subscription. My personal view is that I should not skip the $30 a month membership fee if I am serious enough to invest $5000 in this machine.
QuestionIs delivery and set up available?
- Answer I setup delivery for my order and they canceled on me 7 times ! I ended up having to go pick it up at the warehouse after almost a month of waiting and wasting my days.
QuestionCan I purchase this with my HSA card?
- Answer Sarah Please reach out to BestBuy's customer service for your purchase questions. Thanks - NordicTrack
QuestionThis is on sale on the Nordic track website and has been for a while, will it go on sale here soon?
- Answer In my experience they did not price match Nordictrack so it seems unlikely Best Buy will put it on sale since they don’t consider the manufacturer to be a competitor