Questions & Answers

Q: QuestionIs the lifter and other EHS cables absolutely required for the CS510 for use with the Cisco IP Phone 7942? Can the CS510 headset still function without them?

Asked 8 years ago by header.

• A:Answer A handset lifter or EHS cable is not required to use your headset, however without these accessories you will not be able to answer or end calls from your headset and you will need to manage them from the phone itself. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have any other questions!

  Answered 8 years ago by PlantronicsRepresentative

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis this headset compatible with a 4-line corded system, and if so, how do you put one call on hold to take another call?And if this headset is not able to put people on hold in a multi-line corded phone, is there a cordless headset that allows the receptionist to do so?

Asked 10 years ago by Ken.

• A:Answer Hello- The CS510 is complatiblie with multi-line phones; however, it will only act as replacement for the phone's handset. Though you will be able to answer/end calls from the headset with most phones, any of the actual phone functions like putting calls on hold, transferring etc...will still need to be done from the phone itself.

  Answered 10 years ago by PlantronicsRepresentative

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headset compatible with a Cisco MPP8841 business phone?

Asked 5 years ago by Dallas8.

• A:Answer Hello! Yes, the CS520 is compatible with a Cisco 8841 IP phone. If you are interested in remote call control (answer/end) for the headset, then please note your phone will also require an APC-43 EHS cable. If you get the APC-43 and you're using the key expansion module 7914, the cable 85638-01 from Plantronics is required. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headset bluetooth compatible with a Cisco SPA525G business phone?

Asked 6 years ago by SR.

• A:Answer No, it is not compatible since it does not have Bluetooth.

  Answered 6 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this headset work with cell phones?

Asked 6 years ago by Sheila.

• A:Answer Hello! No, this headset is not compatible with cell phones. The headset works with DECT technology (Digital Enhanced Cordless Telecommunications) which is different from Bluetooth signal. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have other questions!

  Answered 6 years ago by PlantronicsRepresentative

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a USB hard-wired headset that I use for web conferences and calls when working remotely. Does this device connect wirelessly through wifi or Bluetooth only? I'm not sure my laptop has Bluetooth-- And is there a mute button? Thanks in advance.

Asked 8 years ago by TheBoss.

• A:Answer The unit has a mute button on the headset but it is a hard wired base with a spread spectrum radio headset. It does not use wifi or Bluetooth

  Answered 8 years ago by PawPaw1412Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it possible to use the CS 510 as a regular headsets by simply connecting the station with USB to my laptop via APU-75 or APU-76 cable? Basically, I don’t use a phone, I only want to use it as an USB headset ... is it possible to do it with CS510?

Asked 5 years ago by ABKteck.

Q: Questioncan i use my plantronics cs510 on a voip system our company is switching over from a phone line to voip - thank you

Asked 5 years ago by debra.

• A:Answer Hi Debra! Many of our headsets work with VOIP phones. To confirm compatibility, please access our Compatibility Guide available on our website: https://compatibility.plantronics.com/deskphone and select he model of the VOIP phone you would be using, or you can contact our Customer Care Team at: 800-985-9815

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headset compatible with Polycom desk phones

Asked 5 years ago by BrianP.

• A:Answer Hi Brian! The CS510 is compatible with many Polycom desk phones; However, if you would like to confirm compatibility, we strongly suggest you to access our Compatibility Guide available on our website: https://compatibility.plantronics.com/deskphone and select the exact model of your phone or you can contact our Customer Care Team at: 1-855-765-7878.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am looking for a Wireless VOIP headset. I do NOT want to hook it up to a phone line. Just straight through a USB on my laptop. I need at least 8 hours of battery and a distance of at least 100 feet.

Asked 5 years ago by Gmiele01.

• A:Answer Hello! We recommend you to check out our Voyager 8200 UC headset. It comes with a BT600 USB adapter that ensures PC connectivity. It has a roaming range of up to 98 feet (30 meters) with Class 1 enabled device (BT600). As for talk time, it provides up to 24 hours listen, 20 hours of talk time. For more details related to this product please click here: https://bit.ly/36jxEIR. As for the CS520 Headset you've selected, please note this model is not designed for PC but you can make it PC compatible by plugging the charging base to the computer with an APU-75 adapter cable. This model does not work with Bluetooth technology as the 8200, this model uses DECT technology. We hope you will find this information useful. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWorking from home I use a USB Planotronics headset. Does this headset connect to my HP via bluetooth?

Asked 5 years ago by Swebby.

• A:Answer Hello! No, the CS520 works with DECT 6.0 Technology, it does not have Bluetooth signal. If you wish to use it with a Computer or laptop, we suggest you to get our APU-75 cable, which provides USB connectivity to the charging base and allows you to use it with your laptop once you select it as default under Playback and Recording devices. As for the remote call control from the headset, this function will depend on the soft phone you would be using. Please take a look at our list of supported soft phones for this feature: https://www.plantronics.com/us/en/support/supported-softphones. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy company went to Microsoft teams to answer the phones on the computer is this compatible?

Asked 5 years ago by Bosseycow.

• A:Answer Hello! Please note our CS510 is originally made for office desk phones but if you would like to make it compatible with a PC for Microsoft Teams by getting an APU-75 adapter cable. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 888-363-0726.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the headset be used on either ear - is the microphone movement 180 degrees?

Asked 5 years ago by Question.

• A:Answer Hello! Yes, the microphone can be adjusted to use the ear cup on either ear. If you have any other questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere is this headset made?

Asked 5 years ago by DMoney.

• A:Answer Hello! This model is manufactured in Mexico. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this item be used with a Cisco CP-7841?

Asked 5 years ago by shakesphere444.

• A:Answer Hello! Yes, our CS520 is compatible with a Cisco CP-7841. If you would like to have remote desk phone call control, you will also require an APC-43 EHS cable. PN: 38350-13. If you have any further questions, feel free to contact our Customer Care Team at: 1-855-765-7878

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headset compatible with AT&T - ML17939 2-Line Corded Phone with Digital Answering System?

Asked 5 years ago by AB44.

• A:Answer Hi! The AT&T ML17939 has not been tested for compatibility with our headset systems and we cannot guarantee it'll work properly. What we can recommend is to get the unit and check the return policy from the place of purchase in case it doesn't work you can always return it. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headset compatible for Yealink T26p office phones?

Asked 6 years ago by Stephanie.

• A:Answer Hello! Yes. According to our Compatibility Guide, the CS500 series is compatible with your Yealink desk phone. However, if you would like to have remote call control, you will need to get the HL10 Lifter. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

  Answered 5 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis this unit compatible with ShoreTel 230? I am 79 years old and my voice has gotten weak with age can this unit really put out the volume when I need it?

Asked 6 years ago by Fred.

Q: QuestionWill this headset work with my Microsoft Surface Pro and Docking station using RingCentral?

Asked 6 years ago by JR10.

• A:Answer Hello! No. This headset will only work with office desk phones. However, you can connect it to a regular PC, not tablet, using the APU-75 EHS adapter cable. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

  Answered 6 years ago by PlantronicsRepresentative

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)