Questions & Answers
- Model:
- B0BZWRSRWV
- |
- SKU:
- 11276309
Q: QuestionIs this compatible with the solar adapter?
Asked by Ring.
- A:Answer Hi Ring. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell can be connected to a Ring Solar Charger. The Ring Solar Charger for the Ring Battery Doorbell uses a USB-C power connector. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionI bought a ring doorbell. I put the application on my phone. I went through all the steps email ECT. But once I tap create an account comes up something went wrong and won't let me setup an account? What am I doing wrong?
Asked by JF.
- A:Answer Hi JF. Thank you for taking the time to ask this question. I would be happy to address your concerns regarding the account creation issues. Please ensure that your are connected to wifi or cellular data. If you have a VPN, please disable it. Ring does not support the use of Virtual Private Networks. Open the Ring app and tap Create Account. Enter your First Name and Last Name. Choose your Country. Enter and confirm your Email address. Create and confirm your Password. Verify your email address. Following account creation, you should receive an email from us to verify your email address within a few minutes. Tap the button in the email notification. Once verified, you'll be able to continue completion of your account setup. During account setup, you have the option to link your Amazon and Ring accounts, so you can use features like the Ring Alexa Skill on Echo devices. You will need to know your Amazon password in order to link your accounts. At Ring, our top priority is to ensure that you have the best possible experience with our products and services. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Amilia from Ring.
Answered by Ring

Q: Questionhow long is the video stored
Asked by gelf.
- A:Answer Hi gelf. Thank you for reaching out to us with your question. With a Ring Home Plan you can save, share and replay recorded videos of every doorbell ring, motion event, and live view event for up to 180 days. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionWhat mount do I need to have this on an angle? My front door does not face the front of my house.
Asked by Chrissy.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Hi Chrissy. Thank you for taking the time to reach out to us with your question. We recommend using the Ring Wedge Kit or the Ring Corner Kit for the Ring Battery Doorbell to adjust the device to your desired view. It sounds like the Ring Corner Kit would be the best option for turning the doorbell to face another direction if your door does not face the front. We have included a link here to an article on our website with more information on using a Ring Wedge Kit or Ring Corner Kit with your Ring doorbell: https://ring.com/support/articles/90tcr/Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.
Answered by Ring

Q: QuestionCan ring camera be used with a cell phone that is a Samsung
Asked by Anonymous.
- A:Answer Yes
Answered by NETGEAR
Q: QuestionDoes this cause damage inorder to install? I live in an apartment and can't drill into anything.
Asked by NyxRhapsodos.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Hi NyxRhapsodos. Thank you for reaching out to us with your question. There is a Ring No-Drill Mount (sold separately) available for the Ring Battery Doorbell. The Ring No-Drill Mount uses a strong non-damaging adhesive to keep your doorbell securely attached to the wall. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionWhat is this powered by 2g or 5g
Asked by Kae.
- A:Answer 5g
Answered by user156719dixoncorner
Q: QuestionWhy do Ring Doorbell Camera’s to include this one, have a notorious reputation of only videoing someone walking away, never capturing a video of someone approaching , it’s getting repetitious, please do better. 😁
Asked by OldCustomerJustWondering.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Hi OldCustomerJustWondering. Thank you for reaching out to us with your question. If some motions are being missed, you may need to adjust the position of your camera to improve the accuracy of motion detection. Correct positioning can improve accuracy of motion detection, field of view, and wifi signal strength. Doorbells should be mounted 48 inches (1.22 meters) from the ground for optimal motion detection. The camera on your Ring doorbell has a wide field of view and does not need to be mounted higher or lower to view approaching visitors. If mounted too high or too low, you may encounter inconsistent motion detection or undesired motion events. You can use a Ring Wedge or Corner Kit to change the angle of your doorbell and improve the view and overall performance of the device. If your home has angled siding, stairs, changes in elevation, or a path leading to the door, you might need to use a Wedge Kit to adjust the vertical angle. If you are installing your doorbell on a corner or adjacent wall, you can use a Corner Kit to adjust the horizontal angle. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: Questionwhich model doorbell ring camera has a solar charger attachment
Asked by Anonymous.
- A:Answer Hello. Thank you for taking the time to ask this question. The Ring Battery Doorbell can connect to a Ring Solar Charger. The Ring Solar Charger requires 3-4 hours of direct sunlight for best performance. With 3-4 hours of direct sunlight every day, your Ring Battery Doorbell can stay charged even longer than before. Battery life varies based on device settings, motion notifications and sun exposure. The Ring Solar Charger for the Ring Battery Doorbell uses a USB-C power connector. All Ring battery doorbells have a compatible Ring Solar Charger. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionHow do I remove the battery from the doorbell in order to charge it. When I took out the front part something tells me to push it
Asked by caroline.
- A:Answer Hi caroline. Thank you for taking the time to ask this question. The Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). Charge your Ring battery-powered doorbell using the USB cable included in your device's packaging. Connect the cable to any USB power source to begin charging. The battery can take up to 10 hours to fully charge. Follow these steps to charge the Ring Battery Doorbell: 1. Use the remove tool to pop the doorbell off the mounting bracket. 2. Connect the charging cable to the devices charging port. The circular LED light on the doorbell's front will illuminate fully when the battery reaches full charge. 3. Place the device back on the bracket. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionCan you rewind back footage
Asked by Tee.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Yes
Answered by FloraB
Q: QuestionHave an existing 24V EDC door chime system with 3 inside chime units. Will the Ring Battery doorbell work on DC voltage and will it activate the inside door chime system when the button on the door bell unit is pushed?
Asked by PJhome.
- A:Answer Ji PJhome. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell can only be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: Questionis there a monthly cost ?
Asked by karl.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Only if you want or need extra features. Such as video storage or playback.
Answered by RobertL
Q: QuestionIs this model equivalent to the 2020 model that was discontinued?
Asked by PLCME.
- A:Answer Hi PLCME. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell is our 2024 release doorbell. The Ring Battery Doorbell has the following features: Live View & Two-Way Talk. Motion Detection. Smart Alerts. 1440 x 1440 HD Video. Color Night Vision. Recharge the built-in battery with the convenient USB-C charging port. Works with Alexa. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionI have a 2nd generation ring doorbell it won't charge pass 13 percent. What can I do?
Asked by Anonymous.
- A:Answer Hello. Thank you for reaching out to us with your question. If you notice your Ring doorbell’s battery is not charging, try the following: Test your outlet to make sure it's working properly by plugging in another device. Try using a different charging cable. The battery can take up to 10 hours to fully charge. If it says offline in the Ring app, your device needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. Tap on “reconnect your wifi Network” and enter your wifi password to reconnect. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionThe lock on the back plate is broken. Does ring sell replacements back plates?
Asked by Annie.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Hi Annie. We appreciate the time you have taken to ask this question. Yes, a Ring Spare Parts Kit is available for the Ring Battery Doorbell. The kit includes mounting anchors, screws, wall mount plate, push-pin tool, and USB-C charging cable. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: Questioncan u mount with adhesives instead of drilling?
Asked by jr.
- A:Answer Hi jr. Thank you for your question today! Yes, you can mount your Ring Battery Doorbell using adhesives instead of drilling with the Ring No-Drill Mount which is sold separately. The No-Drill Mount uses double-sided adhesive tape to attach a mounting plate to your wall, and then your doorbell can be securely screwed onto this plate without requiring any power tools. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
Answered by Ring
Q: QuestionShould this be mounted 4 feet above ground, measuring from the bottom of the doorbell, or from the camera lens itself?
Asked by Justin.
- A:Answer either way the camera is a fish-eye so it won't make a difference
Answered by JakeL
Q: QuestionWill ring notify me on my samsung Google phone app?
Asked by Snickers.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Satin Nickel
- A:Answer Ring has its own app, but will snd you notice if its picking up anything.
Answered by GaryS
Q: QuestionAttn Ring: A door chime company suggested we should ask you, Ring, for a wired chime compatibility list, which they say you are very good about supplying for customers. We want to change our chime too and ones we've looked at are not compatible with Ring
Asked by zinya.
This question was asked about the related product: Ring - Battery Doorbell Smart Wifi Video Doorbell - Battery-Powered with Head-to-Toe Video, Live View, and Two-Way Talk - Venetian Bronze
- A:Answer Hi zinya. Thank you for reaching out to us with your question. Please visit the Ring Help Center to check whether your home’s existing doorbell chime kit is compatible with your Ring doorbell from our list of tested and confirmed chime kits. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
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