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  • Questionhow long is the video stored

    Asked by gelf.

    • Answer Hi gelf. Thank you for reaching out to us with your question. With a Ring Home Plan you can save, share and replay recorded videos of every doorbell ring, motion event, and live view event for up to 180 days. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat mount do I need to have this on an angle? My front door does not face the front of my house.

    Asked by Chrissy.

    • Answer Hi Chrissy. Thank you for taking the time to reach out to us with your question. We recommend using the Ring Wedge Kit or the Ring Corner Kit for the Ring Battery Doorbell to adjust the device to your desired view. It sounds like the Ring Corner Kit would be the best option for turning the doorbell to face another direction if your door does not face the front. We have included a link here to an article on our website with more information on using a Ring Wedge Kit or Ring Corner Kit with your Ring doorbell: https://ring.com/support/articles/90tcr/Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionIf I put this in a window indoors will it capture movement outside?

    Asked by JEC.

    • Answer Hi JEC. Thank you for your question. No, the Ring Battery Doorbell was not designed to detect motion through windows or glass. The motion detection runs on passive infrared sensors and identifies visitors via a moving heat signature. We recommend installing the doorbell on the exterior of your home, ideally 48" above the ground. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

      Answered by Ring

  • Questionwhich model doorbell ring camera has a solar charger attachment

    Asked by Anonymous.

    • Answer Hello. Thank you for taking the time to ask this question. The Ring Battery Doorbell can connect to a Ring Solar Charger. The Ring Solar Charger requires 3-4 hours of direct sunlight for best performance. With 3-4 hours of direct sunlight every day, your Ring Battery Doorbell can stay charged even longer than before. Battery life varies based on device settings, motion notifications and sun exposure. The Ring Solar Charger for the Ring Battery Doorbell uses a USB-C power connector. All Ring battery doorbells have a compatible Ring Solar Charger. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow do I remove the battery from the doorbell in order to charge it. When I took out the front part something tells me to push it

    Asked by caroline.

    • Answer Hi caroline. Thank you for taking the time to ask this question. The Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). Charge your Ring battery-powered doorbell using the USB cable included in your device's packaging. Connect the cable to any USB power source to begin charging. The battery can take up to 10 hours to fully charge. Follow these steps to charge the Ring Battery Doorbell: 1. Use the remove tool to pop the doorbell off the mounting bracket. 2. Connect the charging cable to the devices charging port. The circular LED light on the doorbell's front will illuminate fully when the battery reaches full charge. 3. Place the device back on the bracket. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan you rewind back footage

    Asked by Tee.

    • Answer Yes

      Answered by FloraB

  • QuestionHave an existing 24V EDC door chime system with 3 inside chime units. Will the Ring Battery doorbell work on DC voltage and will it activate the inside door chime system when the button on the door bell unit is pushed?

    Asked by PJhome.

    • Answer Ji PJhome. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell can only be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questionis there a monthly cost ?

    Asked by karl.

    • Answer Only if you want or need extra features. Such as video storage or playback.

      Answered by RobertL

  • QuestionIs this model equivalent to the 2020 model that was discontinued?

    Asked by PLCME.

    • Answer Hi PLCME. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell is our 2024 release doorbell. The Ring Battery Doorbell has the following features: Live View & Two-Way Talk. Motion Detection. Smart Alerts. 1440 x 1440 HD Video. Color Night Vision. Recharge the built-in battery with the convenient USB-C charging port. Works with Alexa. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionI have a 2nd generation ring doorbell it won't charge pass 13 percent. What can I do?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. If you notice your Ring doorbell’s battery is not charging, try the following: Test your outlet to make sure it's working properly by plugging in another device. Try using a different charging cable. The battery can take up to 10 hours to fully charge. If it says offline in the Ring app, your device needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. Tap on “reconnect your wifi Network” and enter your wifi password to reconnect. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionThe lock on the back plate is broken. Does ring sell replacements back plates?

    Asked by Annie.

    • Answer Hi Annie. We appreciate the time you have taken to ask this question. Yes, a Ring Spare Parts Kit is available for the Ring Battery Doorbell. The kit includes mounting anchors, screws, wall mount plate, push-pin tool, and USB-C charging cable. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questioncan u mount with adhesives instead of drilling?

    Asked by jr.

    • Answer Hi jr. Thank you for your question today! Yes, you can mount your Ring Battery Doorbell using adhesives instead of drilling with the Ring No-Drill Mount which is sold separately. The No-Drill Mount uses double-sided adhesive tape to attach a mounting plate to your wall, and then your doorbell can be securely screwed onto this plate without requiring any power tools. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionShould this be mounted 4 feet above ground, measuring from the bottom of the doorbell, or from the camera lens itself?

    Asked by Justin.

    • Answer either way the camera is a fish-eye so it won't make a difference

      Answered by JakeL

  • QuestionWill ring notify me on my samsung Google phone app?

    Asked by Snickers.

    • Answer Ring has its own app, but will snd you notice if its picking up anything.

      Answered by GaryS

  • QuestionAttn Ring: A door chime company suggested we should ask you, Ring, for a wired chime compatibility list, which they say you are very good about supplying for customers. We want to change our chime too and ones we've looked at are not compatible with Ring

    Asked by zinya.

    • Answer Hi zinya. Thank you for reaching out to us with your question. Please visit the Ring Help Center to check whether your home’s existing doorbell chime kit is compatible with your Ring doorbell from our list of tested and confirmed chime kits. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionAttn Ring: You have 3 names for models, this one=Ring *Battery* Doorbell, but you said it can also be hard-wired. Correct? If hard-wired into existing doorbell, will existing chime be automatically audible in home, not just in phone? (no Alexa here)

    Asked by zinya.

    • Answer Hi zinya. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). To adjust your chime settings in the Ring app: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings. Tap Device Settings. Tap In-home Chime Settings. Navigate to In-home Chime Settings in your Ring app. Tap Automatic Chime Detection. Allow the app to detect the in-home chime, then confirm your doorbell is wired to a chime if prompted. Tap Ring my In-home Chime to hear your in-home chime ring when the doorbell is pressed. Follow the in-app instructions and push the button on your Ring doorbell. If it does not ring correctly, select either My chime rang partially or My chime didn’t ring. The Ring app will adjust the device settings automatically and prompt you to test your doorbell again. If the app is unable to detect an in-home chime, it will redirect to the start of the automatic chime detection process. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionAttn Ring: Answering my earlier Q, dmanley says lithium batteries, below 32 deg., stop delivering high current unless Ring has a BMS system built in to monitor temps. Does it? With BMS=smart battery pack, which requires smart battery charger? Pls Clarify.

    Asked by zinya.

    • Answer Hi zinya. Thank you for taking the time to ask this question. The Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). As cold weather sets in, lithium-ion batteries like those used in Ring doorbells and security cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan I buy an extra battery for this rig battery doorbell Smart Wi-Fi video door device

    Asked by Lantern871.

    • Answer Hi Black. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan I switch the batteries on this ring battery doorbell Smart Wi-Fi device

    Asked by Lantern871.

    • Answer Hi Black. Thank you for your question today! No, the Ring Battery Doorbell was designed with a built-in battery that is not removable. To charge the device, remove it from the mounting bracket and charge it using a micro USB charging cable. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionDo I have to have a doorbell to use this. My current apartment doesn't have a doorbell

    Asked by JoshuaS.

    • Answer No i dont have a doorbell i just mounted it on my screen door its battery operated so you dont have to hardwire this one.

      Answered by Rachel