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Questions & Answers

Your price for this item is $229.99
Page Showing 21-40 of 136 questions
  • QuestionWill Geek Squad do the instillation?

    Asked by Nat.

    • Answer Hello Nat. Great question. We recommend reaching out to your local Bestbuy to see what installation options are available in your area. In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation inquiry you have described. If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Floodlight Camera Wired. Thank you, Jamila with Ring.

      Answered by Ring

  • QuestionThe new "birds eye view" camera specifies it works with Alexa. Does it work with the Ring Software as well. The original camera lists both in the specifications and the new camera does not.

    Asked by RingSoftware.

    • Answer Hello RingSoftware, Great question. Yes, the "birds eye view" feature will work with your Ring device and also your Alexa enabled device. With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360056772832-Bird-s-Eye-View-information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring

      Answered by Ring

  • QuestionGoes this come with a chime pro WIFI extender in the box ?

    Asked by SamIam.

    • Answer Hi Samiam, No, it does not look like Best Buy offers a bundle that includes the Ring Floodlight Cam Wired Pro and Ring Chime Pro. If you'd like to add the Ring Chime Pro to extend your wifi network, we've included the product link below. https://www.bestbuy.com/site/ring-chime-pro-white/6396015.p?skuId=6396015 We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding our products. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. All the Best, Danielle with Ring

      Answered by Ring

  • QuestionWhy am I not getting notifications and recordings of vehicles and people on my 2K outdoor camera with floodlights.

    Asked by Bevy.

    • Answer Hi Bevy. We appreciate the time you have taken to ask this question. If you are not receiving notifications from Ring on your phone or tablet, or they are delayed, here are steps to fix that. You can test if you are receiving notifications on another phone or tablet by triggering an event and checking the other device for alerts. Review your Ring settings: Make sure you are logged into the Ring app: Open the app on your phone or tablet and sign in. Learn more about troubleshooting issues signing in to the Ring app. Confirm that your Ring device is online: To receive notifications, your device must be online. You can see the status of your device from the main dashboard in the Ring app or on Ring.com. Learn how to reconnect offline devices. Turn on alerts for your Ring device: Make sure alerts are toggled on in the Ring app for the devices you want to receive notifications for. Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings. For doorbells, toggle on Ring Alerts, Motion Detection, and Motion Alerts. For cameras and smart lighting, toggle on Motion Detection and Motion Alerts. If any additional information is needed regarding your questions, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questionis there a monthly fee

    Asked by cujo.

    • Answer Yes, if you want your video recordings stored. Otherwise you only have live view.

      Answered by NewRingOwner

  • QuestionDoes the ring floodlight camera pro connect to 5g?

    Asked by Rosie.

    • Answer it just needs to be connected to a wifi

      Answered by EandA

  • QuestionCan you turn the motion sensor light on and off?

    Asked by Dave.

    • Answer yes

      Answered by EandA

  • QuestionHow much voltage does the lamp consume?

    Asked by Vol.

    • Answer Hi Vol. Thank you for taking the time to ask this question. The amount of power consumed may vary depending on the usage of the device. The Ring Floodlight Cam Wired Plus is hardwired with 110-240 VAC. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDo you have to pay for a plan to use the functions of the camera if you connect to your home WiFi

    Asked by Bobby.

    • Answer i believe to keep the video recordings you need a plan but you would still get motion detections and be able to watch it live

      Answered by EandA

  • QuestionI am replacing a flood light mounted up to the eave of the roof, not the wall. Can this camera be mounted to the eave where the current flood light is hard wired?

    Asked by DavidH.

    • Answer Yes, you can mount it on the eave.

      Answered by Ghakala

  • QuestionCan this be mounted (horizontally) under the soffit?

    Asked by Larry.

    • Answer This is where I hung this one and it works fine

      Answered by Sparkles

  • QuestionCan I use my existing wiring fr my old adt cameras for these?

    Asked by DarianL.

    • Answer I used wiring from existing flood light

      Answered by Sparkles

  • QuestionWe are moving to a brand new house and will not have WiFi right away. Must WIFI be working for installation? While the electrian is still there we would like ring flood light installed. Thank you

    Asked by Joey.

    • Answer Hi Joey. Thank you for your question today! No, the Ring Floodlight Cam Wired Pro doesn't require a Wifi connection for the physical installation. To test the device after installation you can press the setup button to put the device into setup mode. Then, once you get your Wifi connected you can go through the digital setup from within the Ring app. If any additional information is needed regarding the Ring Video Doorbell Wired or Ring Chime, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionHow many watts do the flood lights use when left on? What is the wattage ratings for each of the 2 LEDs?

    Asked by JimMc.

    • Answer Hi Bluetooth. Thank you for your question today! The Ring Floodlight Cam Wired Pro uses two 3000K with 2000 lumen floodlights. Which uses about 7 watts for both lights. If any additional information is needed regarding the Ring Floodlight Cam Wired Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

      Answered by Ring

  • QuestionDoes this device have a UL listing?

    Asked by Ruth.

    • Answer Hi Ruth. Thank you for taking the time to reach out to us with your question. The Ring Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. We have included a link here to the safety and compliance information for the Ring Floodlight Cam Wired Pro: https://ring.com/support/articles/2egk5/Safety-and-compliance-information-for-Ring-Floodlight-Cam-Wired-Pro. We have also included a link here to the installation instructions for the Ring Floodlight Cam Wired Pro: https://ring.com/support/articles/3v1dn/Installing-Your-Ring-Floodlight-Cam-Wired-Pro. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionMy new ring wired pro camera does not pick up moving vehicles in my driveway and will only pick up people walking and moving. My old ring flood would pick up any motion. Is this normal? I have the sensitivity as high as it can go.

    Asked by Jar7758.

    • Answer Hi Jar. Thank you for taking the time to ask this question. There are a few steps we can try to get the Ring Floodlight Cam Wired Pro to detect all motion. Ring Smart Alerts filter out wanted and unwanted motion based on the settings you have for the camera. The Smart Alerts feature allows you to choose the notification and recording options for person and other motion. Depending on the current settings of your Ring Floodlight Cam Wired Pro, other motion may not be enabled to record or send alerts. To review this setting and make any changes, please follow these steps: 1) Tap the menu (≡) on the top left. 2) Tap Devices. 3) Tap the device that you want to adjust. 4) Tap Motion Settings. 5) Tap Smart Alerts. 6) Tap Enable Feature. (If the feature is already enabled, you can skip to step 8). 7) Tap Continue. 8) Select the notification options that you want for Person and Other Motion. You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications. 9) After you've adjusted your settings tap Done. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Link from Ring.

      Answered by Ring

  • QuestionIf I install a ring camera and 3 spotlight cam pro units, do I need a ring hub?

    Asked by John.

    • Answer Hi John. Thank you for your question. No, you do not need a Ring hub to use the Ring Floodlight Cam Wired Pro or the Ring Spotlight Cam Pro. Ring devices require wifi connectivity and a Ring account, which can be set up on our website or by downloading the Ring app. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionHow long is the total tech warranty under Best Buy? If ring gives a 1 year warranty, does Best Buy extend that with a second year?

    Asked by Phill.

    • Answer Depending on which plan you bought

      Answered by Customer

  • QuestionQuestion is about this Solar panel sold with this spotlight. It’s a wired spotlight, says solar panel for select camera. Is this set capable of having battery and solar panel to charge the spotlight camera? If not it needs to be indicated in the listing.

    Asked by Stef.

    • Answer Hi Stef. Thanks for reaching out. The Ring Floodlight Cam Wired Pro requires a hardwired connection; it is not compatible with battery or solar power. It must be installed on a 4“ round UL-listed weatherproof electrical box. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionI’m thinking to buy your outdoor Camaros for my house. I want more info please. How much monthly fees for the service of doorbell and 5 other Camaros ? What included in service plan?

    Asked by Anonymous.

    • Answer Hello. Thanks for asking. Ring Floodlight Cam Wired Plus is an outdoor floodlight security camera with 1080p HD video. Ring Floodlight Cam Wired Plus has ultra-bright, motion-activated LED floodlights, customizable motion zones, live view, color night vision, a 105db siren, and two-way talk. There are three Ring Protect Plans available for home devices and one Ring Protect Plan for the Ring Car Cam. For more specific information on Ring Protect plans, visit our support center. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring