Questions & Answers

Q: QuestionWhat is the video resolution of this camera?

• A:Answer The video resolution of this camera is Full HD (1080p).

Q: QuestionDoes this security camera record audio?

• A:Answer Yes, this security camera records audio.

Q: QuestionIs this camera weather resistant?

• A:Answer Yes, this camera is weather resistant.

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, this camera has night vision.

Q: QuestionDoes the stick up cam work with Ring Alarm?

• A:Answer Yes, Stick Up Cam works with your Ring Alarm and can record automatically.

Q: QuestionCan I communicate through the security camera?

• A:Answer Yes, the camera has 2-way audio communication.

Q: QuestionCan the camera be mounted upside down and have video come out in the proper direction?

Asked 6 years ago by Gene.

• A:Answer just purchased and installed this camera in an upside down position for a clean install under the front eve of the house. I have gone through the app several times and do not see the ability to invert the image. Any help would be appreciated. Hate to need to purchase a special bracket if not needed.

  Answered 2 years ago by Michael

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Q: QuestionDoes this run on batteries or is hardwired?

Asked 6 years ago by Taaz.

• A:Answer No, it doesn't run on batteries.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan this device detect motion if I set it up behind a window? Basically there will be a glass window between the camera and the outdoor.

Asked 6 years ago by SteveL.

• A:Answer It will still detect motion, BUT.... At night, you will need to turn off the infrared light because it will only reflect off the glass.

  Answered 6 years ago by HectorVerified Purchase

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Q: QuestionHow long is the power cord?

Asked 5 years ago by JA9953.

• A:Answer About 20 feet

  Answered 5 years ago by ABgpaVerified Purchase

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Q: QuestionCan I splice the power cable that goes into the camera on a (3rd Generation Stick Up indoor/ outdoor Camera) ? I don’t want to have to drill a huge 1 inch hole into my brick wall above the garage in order to connect the power cable to the camera.

Asked 6 years ago by Hector.

• A:Answer Yes you can. Spliced all 4 of my stick up cams to install through stucco, without making a huge hole .

  Answered 6 years ago by Yesyoucan

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Q: QuestionHow far does it work away from the internet router?

Asked 5 years ago by Nicole.

• A:Answer There’s no definitive answer to this. There are many factors such as where you’re router is located in reference to the camera and if there are obstructions in the way such as numerous walls. However you should be good for at least 30 plus feet. If unsure, take a device that uses WiFi to the location where you will be placing the camera. If the device is getting a decent WiFi signal then you should be fine.

  Answered 5 years ago by RayRayVerified Purchase

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Q: Questionthis states indoor/outdoor use ? is this WATERPROOF? WEATHERPROOF?

Asked 5 years ago by mizzlulu.

• A:Answer Yes....waterproof and weatherproof. I'd give it an 8 out of 10 for performance. Doesn't always alert when there is movement.

  Answered 5 years ago by ChufeyVerified Purchase

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Q: QuestionDoes it comes with some screws for the wall mount or we only have to stick it up to the wall?

Asked 6 years ago by Allen.

• A:Answer It actually only comes with a mounting bracket and screws to stick on the wall. I know “stick up” cam is confusing. I assumed it was some sort of double sided tape.

  Answered 6 years ago by WhoisthisVerified Purchase

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Q: QuestionDoes wired camera come with plug or with wires to be hard-wired?

Asked 5 years ago by Bill.

• A:Answer It has a long wire that you can just plug it in

  Answered 5 years ago by DerfVerified Purchase

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Q: QuestionWhen mounted in the vertical position can you point it slightly downward?

Asked 5 years ago by Tommy.

• A:Answer Yes you can.

  Answered 5 years ago by IAH24Verified Purchase

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Q: QuestionIs it waterproof if used outside?

Asked 6 years ago by Rick.

• A:Answer Yes. I installed mine about 2 weeks ago. It has since rained and snowed. Still works perfectly.

  Answered 6 years ago by LirpaVerified Purchase

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Q: QuestionDoes the camera turn on from motion from both sides? One is set up in my house to be put outside and is faced away, yet it still detects movement from the white side.

Asked 4 years ago by Jaay.

• A:Answer Helly Jaay, Great question! The Ring Stick Up Camera has a 150 degree horizontal and 85 degree vertical field of view. It can sit on its own stand or be mounted to a wall or ceiling, but works best when approximately 9 feet of the ground. Here is more detailed information about this device: https://support.ring.com/hc/en-us/articles/360035469751-Stick-Up-Cam-Wired-Information. Further, the Stick Up Cam uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Stick Up Cam's motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don't. Here is an article that walks you through how to properly set your motion detection within the Ring App: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWhat are the monthly charges using the Ring App on a Stick-up mounted camera?

Asked 5 years ago by Nick.

• A:Answer As I understand it as a ring owner of 5 camera, only one being the a stick up camera, is $3 a month per camera or you can sign up for a year $100 all cameras which is what we did. Hope that was helpful

  Answered 5 years ago by RingcamerasVerified Purchase

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