Questions & Answers
- Model:
- 8SW1S9-WEN0/B0C5QRYBJB
- |
- SKU:
- 6375740
Highly rated by customers for: Camera Quality, Ease of use, Installation
$99.99Your price for this item is $99.99
Page Showing 1-20 of 147 questions
Q: QuestionCan the camera be mounted upside down and have video come out in the proper direction?
Asked by Gene.
- A:Answer just purchased and installed this camera in an upside down position for a clean install under the front eve of the house. I have gone through the app several times and do not see the ability to invert the image. Any help would be appreciated. Hate to need to purchase a special bracket if not needed.
Answered by Michael
Q: QuestionDoes this run on batteries or is hardwired?
Asked by Taaz.
- A:Answer No, it doesn't run on batteries.
Answered by CommunityAnswer
Q: QuestionCan this device detect motion if I set it up behind a window? Basically there will be a glass window between the camera and the outdoor.
Asked by SteveL.
- A:Answer It will still detect motion, BUT.... At night, you will need to turn off the infrared light because it will only reflect off the glass.
Answered by Hector
Q: QuestionCan I splice the power cable that goes into the camera on a (3rd Generation Stick Up indoor/ outdoor Camera) ? I don’t want to have to drill a huge 1 inch hole into my brick wall above the garage in order to connect the power cable to the camera.
Asked by Hector.
- A:Answer Yes you can. Spliced all 4 of my stick up cams to install through stucco, without making a huge hole .
Answered by Yesyoucan
Q: QuestionHow far does it work away from the internet router?
Asked by Nicole.
- A:Answer There’s no definitive answer to this. There are many factors such as where you’re router is located in reference to the camera and if there are obstructions in the way such as numerous walls. However you should be good for at least 30 plus feet. If unsure, take a device that uses WiFi to the location where you will be placing the camera. If the device is getting a decent WiFi signal then you should be fine.
Answered by RayRay
Q: Questionthis states indoor/outdoor use ? is this WATERPROOF? WEATHERPROOF?
Asked by mizzlulu.
- A:Answer Yes....waterproof and weatherproof. I'd give it an 8 out of 10 for performance. Doesn't always alert when there is movement.
Answered by Chufey
Q: QuestionDoes it comes with some screws for the wall mount or we only have to stick it up to the wall?
Asked by Allen.
- A:Answer It actually only comes with a mounting bracket and screws to stick on the wall. I know “stick up” cam is confusing. I assumed it was some sort of double sided tape.
Answered by Whoisthis
Q: QuestionDoes wired camera come with plug or with wires to be hard-wired?
Asked by Bill.
- A:Answer It has a long wire that you can just plug it in
Answered by Derf
Q: QuestionWhen mounted in the vertical position can you point it slightly downward?
Asked by Tommy.
- A:Answer Yes you can.
Answered by IAH24
Q: QuestionIs it waterproof if used outside?
Asked by Rick.
- A:Answer Yes. I installed mine about 2 weeks ago. It has since rained and snowed. Still works perfectly.
Answered by Lirpa
Q: QuestionDoes the camera turn on from motion from both sides? One is set up in my house to be put outside and is faced away, yet it still detects movement from the white side.
Asked by Jaay.
- A:Answer Helly Jaay, Great question! The Ring Stick Up Camera has a 150 degree horizontal and 85 degree vertical field of view. It can sit on its own stand or be mounted to a wall or ceiling, but works best when approximately 9 feet of the ground. Here is more detailed information about this device: https://support.ring.com/hc/en-us/articles/360035469751-Stick-Up-Cam-Wired-Information. Further, the Stick Up Cam uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Stick Up Cam's motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don't. Here is an article that walks you through how to properly set your motion detection within the Ring App: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring
Answered by Ring

Q: QuestionWhat are the monthly charges using the Ring App on a Stick-up mounted camera?
Asked by Nick.
- A:Answer As I understand it as a ring owner of 5 camera, only one being the a stick up camera, is $3 a month per camera or you can sign up for a year $100 all cameras which is what we did. Hope that was helpful
Answered by Ringcameras
Q: Questionwill wired camera be able to receive a stronger wi-fi signal than wireless
Asked by stpete65.
- A:Answer I have one of each - wired and battery, and have not noted a difference in WiFi connectivity between them. Not scientific measurement, they seem about the same.
Answered by MaryD
Q: QuestionIs it a standard 3-prong AC power cord? How long is it in feet?
Asked by DM111.
- A:Answer There were 2 separate cords with mine. One if you’re using it with a battery which is 8’ long. The other for use without a battery is 15’ long. Neither option requires a grounded or 3 prong outlet.
Answered by FrozenGuy
Q: QuestionHow high should you mount this camera outside from the ground
Asked by Harry.
- A:Answer Hi Harry. Thank you for your interest in the Ring Stick Up Cam. We are happy to provide you with more information on properly mounting the device. The recommended height for a Ring Stick Up Cam is nine feet off the ground with the motion sensor parallel to the ground. At that height, the Ring Stick Up Cam is optimized to detect human-sized objects at up to 30 feet. If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you, Melissa from Ring.
Answered by Ring

Q: Questionhow do i mount the camera on the eves of my house using the mount they sent me there are no instructions just to pictures which are no help
Asked by bewilder.
- A:Answer Hi bewilder. Great question! If you are installing on a ceiling, you will need a special Stick-Up Cam Mount (sold separately). With the mount, you can install your Stick Up Cam on the ceiling or a wall and adjust the angle to optimize your motion detection and field of view. Visit our support center for additional details. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.
Answered by Ring

Q: QuestionIs this model plug and play besides downloading the app?
Asked by Tilly.
- A:Answer No, you need an account. The best way is to use the app as well.
Answered by NancyC
Q: QuestionDoes this have a battery backup? In case of power loss.
Asked by Nicki.
- A:Answer Hi Nicki. Great question. The Stick Up Cam Plug-in comes with an indoor/outdoor power adapter that uses standard power outlets for nonstop power, but you can use a Quick Release Battery Pack (sold separately) for backup power. The Ring Stick Up Camera Wired does require a wifi connection. In the event your power goes out, this may cause your wifi to go out as well. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.
Answered by Ring

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