Questions & Answers

Q: QuestionCan I use my Bluetooth headphones with the Roku Ultra?

• A:Answer You can connect your Bluetooth headphones directly to the Roku Ultra for private listening.

Q: QuestionWhat comes included with the Roku Ultra?

• A:Answer The Roku Ultra comes with the streaming device, a rechargeable Roku Voice Remote Pro with backlit buttons and hands-free voice control, and a power adapter.

Q: QuestionWhat is the benefit of having backlit buttons on the Roku Ultra remote?

• A:Answer With the backlit buttons, you can easily see what you're pressing, even in the dark.

Q: QuestionDoes the Roku Ultra support Dolby Atmos?

• A:Answer Yes, the Roku Ultra supports immersive Dolby Atmos audio, enhancing your home theater experience.

Q: QuestionHow is the Roku Ultra faster than other Roku players?

• A:Answer The Roku Ultra is designed to be 30% faster, providing a quicker interface and faster app launch times.

Q: QuestionAre there enough upgrades and new features to warrant upgrading from previous version? Thanks

Asked 1 year ago by Jimm.

• A:Answer Hello! Our new 2024 Roku Ultra is our most powerful player to date, a culmination of years of listening to customer feedback and leveraging our streaming expertise. Delivering 30% faster performance thanks to a more powerful CPU, you’ll enjoy quicker content loading, smoother navigation, and faster app launch times. It also comes with Wi-Fi 6, our fastest and most reliable Wi-Fi yet. It reduces lag, offers smoother streaming, and ensures a more stable connection, even in busy households. Plus, it’s equipped with the Voice Remote Pro (2nd edition), our best remote yet. It includes highly anticipated features like backlit buttons, USB-C charging, and a lost remote finder. And now, Headphone Mode has gone wireless! You can pair your favorite Bluetooth headphones for private listening instead of using a wired headphone jack. In short, if you’re looking for a faster, smoother, and more seamless streaming experience with cutting-edge features, the 2024 Roku Ultra is definitely worth upgrading to. Happy Streaming!

  Answered 1 year ago by Roku Team

  
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Q: QuestionCan the remote be used while it is charging, or does it have to be disconnected from the charging cable before it can be used?

Asked 6 months ago by Allmaniac844.

• A:Answer I just double-checked -- my remote worked perfectly while it was attached to the charging cable.

  Answered 6 months ago by MittsVerified Purchase

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Q: Questionwill this product allow me access to all local TV broadcast stations? And how does it connect me to streaming platforms: Netflix,etc. and do I still pay a subscription price? and does it also include a DVR component?

Asked 10 months ago by doob.

• A:Answer A Roku device doesn't have the antenna necessary to pick up local broadcast channels. You would need a broadcaster the streams their feed in your area. For local channels something like a Mohu Leaf antenna is good and compact if you have a decent signal.

  Answered 10 months ago by Anonymous

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Q: QuestionDoes this come with ear plugs/headset for quiet listening?

Asked 1 year ago by Gcort49.

• A:Answer Hi! The 2024 Roku Ultra features wireless Headphone Mode, allowing you to pair your favorite Bluetooth headphones for quiet listening. Since the remote no longer has a headphone jack, earbuds are not included in the box. Moving to a wireless connection helps our customers avoid pesky wires and improves the remote’s battery life, giving you more freedom while streaming. If you prefer a wired headphone option, you may want to check out the 2022 Roku Ultra (model 4802), which is still available while supplies last. Thanks for your support and Happy Streaming!

  Answered 1 year ago by Roku Team

  
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Q: QuestionDo you need a 4k tv for this device? What are requirements for this device?

Asked 8 months ago by Nova.

• A:Answer No you don’t need a 4K TV.

  Answered 7 months ago by user907155Verified Purchase

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Q: QuestionDoes this support wifi-6e?

Asked 1 year ago by Yahoo808.

• A:Answer Hello Yahoo808, no this model only has WiFi-6 and not 6e.

  Answered 1 year ago by Roku Team

  
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Q: QuestionHow many bluetooth headsets can be connected at the same time to Roku while viewing programs?

Asked 9 months ago by Mike.

• A:Answer Hello Mike, Roku allows up to four headphones connected at a time.

  Answered 9 months ago by Roku Team

  
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Q: QuestionInstead of using wireless conectivity, can I connect an ethernet cable directly from my router to the Roku device, and then connect an HDMI cable from the Roku device to my TV (which is an older TV and doesn't have an ethernet jack)? Thank you!!

Asked 1 year ago by Jeff.

• A:Answer Hello Jeff, yes you sure can do this.

  Answered 1 year ago by Roku Team

  
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Q: QuestionDoes this work on a smart tv

Asked 5 months ago by CJ.

• A:Answer Yes

  Answered 5 months ago by CammieVerified Purchase

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Q: QuestionHow does this record cable channels? Do I need an antennae or can I hook it up directly to cable?

Asked 5 months ago by Linda.

• A:Answer Hello Linda, Roku TVs and Devices do not have a record feature and this device does not get over the air antenna content but with WiFi you can stream your favorite streaming apps such as Netflix and Hulu or for free content you can watch the Roku Channel that offers 500+ free live tv channels as well as on demand movies and TV shows, featuring some Roku Original content.

  Answered 5 months ago by Roku Team

  
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Q: Question5why is the volume so low on my ultra box. I have to go to 80 to hear people talking. I switched back to my stick and can hear them at 15. Is the box defective?

Asked 6 months ago by Pd.

• A:Answer Hello Pd, Please visit Roku Support for any product or support related questions at https://support.roku.com/ or call 408-556-9391

  Answered 6 months ago by Roku Team

  
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Q: QuestionDoes this have a comparison of a refresh rate of 60Hz or 120?

Asked 1 month ago by TerranceB.

• A:Answer Hello TerryB, he Roku Ultra outputs video at a native refresh rate of 60Hz but features an Auto-adjust display refresh rate setting that can be enabled to match the native frame rate (like 24fps, 30fps, or 60fps) of the content being played.

  Answered 1 month ago by Roku Team

  
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Q: QuestionCan I still have airwave TV

Asked 5 months ago by headsandman.

• A:Answer Absolutely. Just switch back and forth between HDMI inputs.

  Answered 5 months ago by DavidWVerified Purchase

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Q: QuestionCan you connect a usb flash drive with videos and photos?

Asked 5 months ago by MaryS.

• A:Answer Yes. A powered drive works better.

  Answered 5 months ago by DavidWVerified Purchase

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