Questions & Answers

Q: QuestionHow do you charge the Ultra remote?

Asked 2 years ago by Jug.

• A:Answer Hello Jug! Your Roku Ultra comes with a USB charging cable for the remote. All you need to do is plug your USB charging cable into a USB wall adapter, and the microUSB side into your remote to charge it.

  Answered 2 years ago by Roku Team

  
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Q: QuestionDoes this model let you connect wireless headphones?

Asked 2 years ago by Kat.

• A:Answer Hello, Kat! As of Roku OS 11.5 (Roku OS 12.0 is the most recent), the Roku Ultra (Models 4800X, 4810X & current 4802X) can connect directly to most Bluetooth-enabled headphones. To connect Bluetooth headphones: From the Home Screen > Menu > Settings > Remotes & Devices > Wireless Headphones > Add new wireless headphones (Follow the prompts) - Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: QuestionDo it have Bluetooth capabilities

Asked 3 years ago by Anonymous.

• A:Answer Absolute have Bluetooth and wired headphones that plug into the remote and you can actually link your tablets or phones as well many features device

  Answered 3 years ago by KatiejoVerified Purchase

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Q: QuestionDoes the roku remote have volume control?

Asked 3 years ago by Jjjn.

• A:Answer Yes, on the side of the remote

  Answered 3 years ago by ChazSVerified Purchase

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Q: QuestionWill Roku Ultra 4k work on a Samsung 720 pixel smart tv?

Asked 3 years ago by Anonymous.

• A:Answer Works on one we have

  Answered 3 years ago by GManTNVerified Purchase

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Q: QuestionHow long is the HDMI cable?

Asked 3 years ago by Ray.

• A:Answer Hello, Ray! The Roku Ultra comes with a 5 Ft Premium High-Speed HDMI Cable.

  Answered 3 years ago by Roku Team

  
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Q: QuestionWill Roku work on a 15 year old Plasma TV? Will it pick up Direct Streaming?

Asked 3 years ago by LionsFan.

• A:Answer Hello LionsFan! Yes, DirecTV Stream is available on the Roku Streaming Platform. You'll need a TV with an available HDMI port and a reliable broadband internet connection. As always, you can browse our Roku Channel Store at https://channelstore.roku.com/browse "

  Answered 3 years ago by Roku Team

  
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Q: QuestionDoes the unit transcode from dolby digital plus to dolby digital. I have an old yamaha rx657 amplifier which accepts optical output only. The unit needs to allow me to extract the ac3 kernal from the eac3 dd+ format and output via audio extractor.

Asked 3 years ago by tomarnold.

• A:Answer Hello tomarnold! Yes - The Roku Ultra has a Dolby decoder. It will transcode/convert DD+ to DD for output via HDMI, either autoconfigured detecting DD ("Auto detect" or "Auto passthrough") or manually configured to DD.

  Answered 3 years ago by Roku Team

  
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Q: QuestionModel year

Asked 8 months ago by TullFan.

Q: QuestionDoes it have an off switch so it won't consume data when not in use? I have limited internet data per month.

Asked 1 year ago by DataPlan.

• A:Answer I would recommend changing the roku sleep timeout and adjust apps to use a lower quality picture to reduce data usage. Also turn off automatically play next video on some apps if they don't have a sleep setting that will ask or detect that you are still watching. Turn off any automatic updates, automatic switching backgrounds, etc. That might consume usage in the background.

  Answered 3 months ago by AaronMVerified Purchase

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Q: QuestionIs there a option to recharging the remote so often ?

Asked 1 year ago by Al.

• A:Answer Are you asking if there is a way to keep from having to charge the remote so often? My remote lasts a long time before I have to charge, but this could be unique to your setup. If you don't like the rechargeable remote, you can get any of the other remotes pretty cheap and pair them.. Even the Bluetooth ones.

  Answered 3 months ago by AaronMVerified Purchase

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Q: QuestionCan I turn off voice control? I am hearing impaired and mainly use captions.

Asked 1 year ago by DianaT.

• A:Answer Yes, you can. You can also get remotes without the voice button. If your talking about the screen reader, yes you can turn it off also in the settings. One cool thing about this version is you can use Bluetooth headphones as well.

  Answered 3 months ago by AaronMVerified Purchase

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Q: QuestionWill which Roku devices will work with a 2012 Vizio tv

Asked 1 year ago by Drew.

• A:Answer Most tvs with hdmi input should work. If your older TV or hdmi cable does not have support to control TV power and volume through hdmi, you may have to use your TV remote to turn on TV or control volume. Some roku devices with infrared remotes will control your TV directly without having to have a newer hdmi protocol support. All this said, I have not found many tvs that a roku will not play on, or control TV. It has many TV codes and hdmi protocols on most roku versions to choose from. I even get roku remotes to work with weird brand tvs in my rv. Hope this helps.

  Answered 3 months ago by AaronMVerified Purchase

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Q: QuestionI don't have a smart TV but I have internet will this product work on my TV

Asked 1 year ago by ISLAM59.

• A:Answer Yes

  Answered 1 year ago by AmandaKVerified Purchase

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Q: QuestionDoes the Roku Ultra (4802r) 2024 have Bluetooth? I was unable to find it listed. Thank you

Asked 1 year ago by Sally.

• A:Answer Yes You can connect via Bluetooth to your device .

  Answered 1 year ago by RastafaVerified Purchase

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Q: QuestionBrother in nursing home,if we get this is there a monthly charge?

Asked 1 year ago by Bulgie.

• A:Answer Monthly charges are on the stream services (apps - like Netflix, Hulu, etc). The device itself does not come with a charge. There are also lots of apps that have free TV options, and the Roku device will help you find them.

  Answered 1 year ago by MatthewWVerified Purchase

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Q: QuestionCan you tell me if you can use the ROKU for local channels.

Asked 1 year ago by JIMMY.

• A:Answer Separately subscribed in most cases.

  Answered 1 year ago by FlashlightVerified Purchase

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Q: QuestionHow can I get streaming without an HDMI port?

Asked 2 years ago by Dennis.

• A:Answer Hello Dennis, Most TVs after 2009 have HDMI ports as it became the standard back then, if your TV doesn't have HDMI ports and has RCA ports (Red, White, Yellow) you can purchase an HDMI to RCA adapter and plug it in that way. For assistance please visit Roku Support for any product or support related questions at https://support.roku.com/ or call 408-556-9391

  Answered 1 year ago by Roku Team

  
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Q: Questionwhat are the ear buds for on the remote ? does remote use batteries ? Or USB charge only ? Thanks !

Asked 2 years ago by Chip.

• A:Answer The remote has a headphone jack so you can listen without disturbing others. The remote is rechargeable with micro usb cable

  Answered 2 years ago by EvangelineBVerified Purchase

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