A:AnswerHi Richard.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if the small door filter does. Regarding your concern, the small door is the debris filter door; this filter small, debris, pet hair, etc.
I suggest you check this link to the user manual on cleaning the debris filter. Please go to page 29.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144402791
^Camille
A:AnswerHi Mrs D.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if there are any problems with molds in the washer door. I understand your concern, and regarding this, as the washing machine has the Self Clean+, this self-cleaning cycle helps remove mold inside the washing machine, which means you won't have any problem.
I suggest you check this link to your user manual for further assistance. Please go to page 31.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144406812
^Camille
A:AnswerHello ddd,
Thank you for reaching out and letting us know your inquiry if this Samsung washer supports a Y-prong connector for both hot and cold valves. We understand that this information may be essential for you, as you only have one faucet in your apartment. We're here to help.
As per checking, this washer won't be able to connect to one water source. It requires one water source for the hot valve and one for the cold valve.
Attached is a link to the user manual that you can check to know more about the product.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144305803
-Angelica
A:AnswerHi Joanne,
I'm not sure what you mean by "thumpers", but I can tell you that the WF42H5000AW is equipped with Samsung's Vibration Reduction Technology which helps to significantly reduce noise and vibration, even upstairs and at high spin speeds. It is important, however, that the Washer be installed and leveled properly on a sturdy, level surface.
Thanks for your interest!
Ms. Samsung
A:AnswerHello Annie,
Thank you for reaching out and raising your question about the warranty information of the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I understand you want to know if this unit comes with a free warranty. We are here to help.
To answer your question, the unit has a warranty of one (1) year parts and labor, three (3) years stainless tub part (part only), and ten (10) years washing DD motor part (part only).
You can check on this link https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf for the user's manual. Just go to pages 39 and 40 for the warranty information of the unit.
I understand you also want to know if the Whirlpool washer and dryer with model number WTW7300DW comes with a free warranty. We are sorry we are unable to answer this question. I recommend you contact Whirlpool to get the information.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144326616.
-Noraina
A:AnswerHello Annie,
Thank you for reaching out and raising your question about the warranty information of the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I understand you want to know if there is a free warranty for this product. We are here to help.
To answer your question, the unit has a warranty of one (1) year parts and labor, three (3) years stainless tub part (part only), and ten (10) years washing DD motor part (part only).
You can check on this link https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf for the user's manual. Just go to pages 39 and 40 for the warranty information of the unit.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144326536.
-Noraina
A:AnswerHello,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the measurement of one of our Samsung washers. We understand that this may be essential for you. We're here to help.
As per checking, the measurements of this is:
A. Height-Overall 38.7" (984)
B. Width 27" (686)
C. Depth with door open 90° 51.2" (1300)
D. Depth 33" (838)
For reference, attached is a link to the user manual where you can find additional information when installing the product, which you may check anytime. See pages 13-14.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144209107
-Angelica
A:AnswerHello,
Thank you for reaching out and sharing your experience with your Samsung washing machine. I understand your washing machine keeps stopping from spinning every time you use it. We do apologize for the inconvenience this has caused you. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144237614.
-Noraina
A:AnswerHello,
Thank you for reaching out. I understand you are concerned about the vibration of the Samsung washing machine if it's installed upstairs in your home. We do apologize for any inconvenience that you had. We would like to help you with this.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001016/ to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ywOrH59K9Rw for some tips on what to do if your Samsung washing machine is making too much noise or vibrating excessively.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144241358.
-Noraina
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if the wheels are adjustable. Regarding your concern, the legs or wheels of the washer are adjustable.
Here is the link to your user manual for further assistance. Please go to page 11.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144273621
^Camille
A:AnswerDepends on the cycle that is selected and the amount of clothing being washed. On most washing machines the clothes are weighed and the amount of water is automatically adjusted.
Whatever it is this machine is very efficient. I do not think there are any better than this, except maybe a Bosch.
A:AnswerHello,
Thank you for reaching out and raising your question about the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I understand you want to know if the water will drain completely on this washer. We are here to help
To answer your question, the water drains completely on this washing machine.
I am providing you this link https://www.samsung.com/us/support/troubleshooting/TSG01001013/ if your Samsung washing machine does not drain.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144359425.
-Noraina
A:AnswerHi liz.
Thank you for reaching out regarding your Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ if you can use powdered detergent. Regarding your concern, your Washer is designed to use high efficiency (HE) detergents. For best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE, or Gain HE*. High-efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently, and cleaning is maximized. Regular detergent is not recommended. Please use HE detergents only
Here is the link to your installation manual for further assistance. Please go to page 26.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144278441
^Camille
