Questions & Answers

Q: QuestionIs this washing machine energy star certified?

• A:Answer Yes, this washing machine is energy star certified.

Q: QuestionDoes this washer have a display that shows remaining time?

• A:Answer Yes, this washer has a time-remaining display.

Q: QuestionCan I use steam to wash my clothes in this washer?

• A:Answer Yes, this washer uses steam to remove stains without pre-treatment.

Q: QuestionAre there adjustable leveling legs on this washer?

• A:Answer Yes, this washer has adjustable leveling legs.

Q: QuestionDoes this washer have a self-cleaning feature?

• A:Answer Yes, this washer has a self-clean function to keep the drum fresh.

Q: QuestionCan I delay the start of a wash cycle on this machine?

• A:Answer Yes, you can delay the start of a wash cycle.

Q: QuestionDON'T BUY THIS WASHER! We've experienced more issues in one year of owning it than the 15 years of 10 weekly loads in our old Kenmore. It gives error codes of 1LC1 and LC1 and won't reset.

Asked 7 years ago by Anonymous.

• A:Answer The problem is with the favric sofner dispenser overflowing and leaking. Ive had the same problem for 4 months and Samsung juat keeps giving the run around. It seems like its a manufacturer flaw. You can still use the bottom washer if you unplugg it...remove the back panel and manually dry the area where the sensor is just dont use the top washer or ir will do it again. I gave up and finally decided to use my geek squad insurance after 4 or 5 calls. Best Buy will replace the machine but now I have to purchase appliance insurance agajn when it shouldve bee samsung replacing it for free. I do not recommend and I will not buy again.

  Answered 7 years ago by Rigo911marines

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Q: QuestionWe see that the 1LC1 and LC1 error code appears to be a recurring issue for some users. We too have been getting the run-around from Samsung when it appears to be a manufacturing defect or product design flaw. Has anyone received a true solution?

Asked 7 years ago by RedwoodPete.

• A:Answer LC1 and LC1 problem: I read a previous response and then tried it. It WORKED After reading the manuals and trying various fixes, one response said to "tip your washer forward for 2 minutes" and it will clear out your codes. Sure enough it worked. The errors disappeared and My Samsung flex wash is working now. To tip the machine forward you have to get behind it. There is no way to "pull it forward". When I tipped it forward a small puddle of water appeared.at the base. I thought I was wasting my time trying this because never adds "softener" to her wash. I thought I would be wasting my time unless I let the machine dry for a few hours after tipping it over. The maching worked immediately after tipping it over. it seems the sensor wasn't just wet, it had been in a puddle of water. But why did the problem develop if Lyn never uses water softener and used the SAME amount of detergent the 100 times she has used the upper washer. The problem was probably this: she didn't close the lid tightly! You might be thinking, "if you don't close the lid tightly, it won't run to begin with. Probably not true. After 100 washes the lid closing sensor gets fooled. It senses the lid is closed tight when it actually isn't closed tight, and let's you start the wash. After the wash starts the lid opens a tiny bit more and produces a pool of water around the 1LC1 and LC1 sensors. I provided this thorough response as a show of gratitude towards others who have taken the trouble to help, to my benefit. Being persistent paid off today. Bye and thanks.

  Answered 4 years ago by MrPersistent

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Q: QuestionDoes this front load washer end up getting the musty odor that front loads tend to have?

Asked 8 years ago by Michelle.

• A:Answer I think they all do. I do see water standing in the inner seal after washing and I'm going to keep it wiped down and dry after using the machine to try to see if I can avoid the musky order that is common in front olad washing machines. ( I have had 3 front load washing machines and they all seem to get that odor.) It has a water drain at the base to drain any water that may build up which should help. It also has a filter at the bottom you can clean so I'm hoping it sol

  Answered 8 years ago by Jackie

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Q: QuestionIs the small washer on top an agitator washer ? I would love a second small washer but only if its as gentle as a front load and spins out most of the water like a front load.

Asked 8 years ago by Washedup.

• A:Answer It is a very gentle washer and works wonders. It is very short and does not have an agitator that sticks up, there are ridges on the bottom of it. I love it.

  Answered 8 years ago by sherillVerified Purchase

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Q: QuestionHas anyone had problems with the paint on this washer? I currently own a Samsung VRT, Steam Front Load. After 6 months the paint just under the detergent dispenser started to corrode and is now rusty. I contacted Samsung and was told that the warranty .

Asked 8 years ago by SavvyShopper.

• A:Answer That doesn't look good. I'd like to know what they did to correct or replace the unit. Considering buying, but this will definitely keep me from doing so. Don't want the hassle.

  Answered 8 years ago by anonymous

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Q: QuestionUnit Performance and Reliability> How do you rate the performance of this washer? Also, the maintenance for the solutions tray, how easy to clean them?

Asked 8 years ago by Lakokooracha.

• A:Answer Performance is excellent, actually a pleasure to do laundry. Have had less than a month so can't speak to long term reliability, the Samsung dryer we had prior to this purchase was reliable. The soap side of the solutions tray is removable for cleaning, the liquid bleach and fabric softener trays are not removable but are easy to access.

  Answered 8 years ago by bisonVerified Purchase

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Q: QuestionDo the top washer and dryer have lights???

Asked 8 years ago by derickj1976.

• A:Answer No the top washer and dryer don't have a light. The light is only on the bottom portion of each machine.

  Answered 8 years ago by RicardoVerified Purchase

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Q: QuestionHi, My laundry room has sufficient space inside for the flexwasher, but the door opening is only 31.5 inches across. Is there any way to fit this through the door (e.g. pieces that break down and can be reassembled)?

Asked 7 years ago by Anonymous.

• A:Answer The dimensions of the washer is 27”s wide (the front) by 34”s deep. It will fit through 31.5 opening front or back first.

  Answered 7 years ago by BaileyVerified Purchase

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Q: QuestionQuestion if I have above cabinets that r 60 inch high and the door of this washer opens up to 61 will I have issues

Asked 7 years ago by Eddyo.

• A:Answer only if your cabinets are over 14 inchs wide ,the washer sits far enough off the wall for the lid to open fully unless cabinets are over 14 inchs

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionIs it worth paying for the extra 0.5 cu ft washer capacity with the 9900 model vs the 9600 model?

Asked 8 years ago by SJSCO.

• A:Answer I don't think so. Not enough added benefits. You can't even tell the difference of the slight increase in size of the drum. In fact, I actually like the mechanical display on the 9600, where you push a button to select your choice of settings, vs the touch screen on the 9900 model. Also, it is less costly to repair the control panel on the 9600 because it is mechanical. Go with the 9600 model

  Answered 7 years ago by Lauren

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Q: Questionwhat are the overall dimensions of this washer?

Asked 8 years ago by SHasking.

• A:Answer This product measures 46.9 by 34 by 27 inches.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWill this washer fit in the drain pan?

Asked 6 years ago by TD.

• A:Answer Yes. I have a plastic drain pan under the washer in my second floor laundry.

  Answered 6 years ago by DF01Verified Purchase

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Q: QuestionWHERE IS THE SHORTER PEDESTAL FOR THE NEW SAMSUNG WASHER AND DRYERS? WV60M9900AV/A5

Asked 9 years ago by Anonymous.

• A:Answer Not sure, but we found we don't need it. In fact, it would have led to clearance issues with our standard height upper level cabinets.

  Answered 8 years ago by HiEarthOrbitVerified Purchase

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