Questions & Answers

Q: QuestionCan these be used on my Microsoft Surface 2 Go; besides my Samsung Galaxy phone.

Asked 3 years ago by Russell.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Yes

  Answered 3 years ago by ColdWar

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Q: QuestionAre these earbuds waterproof?

Asked 3 years ago by Lindy.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer yes

  Answered 3 years ago by DanemmabelVerified Purchase

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Q: QuestionMy right ear bud has stopped working by touch control. It happened overnight. It will still play music but will not answer, end call, skip music. no beeps when touching. I have made sure it is clean and charged with no change. Any suggestions?

Asked 3 years ago by bjensen52.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Have you looked into the app. These buds have a function that turns off the tapping functions. Once on all the functions should return.

  Answered 3 years ago by JSag2470

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Q: QuestionAre these compatible with an Apple TV???

Asked 3 years ago by Kim.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Yes

  Answered 3 years ago by AudreyVerified Purchase

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Q: QuestionEs compatible con samsung galaxy flip z 3?

Asked 3 years ago by Omy.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Yes

  Answered 3 years ago by Accesorios

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Q: QuestionDoes this work with elliptical shaped ears?

Asked 3 years ago by G.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Yes

  Answered 3 years ago by CougarKnightVerified Purchase

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Q: QuestionI can't get these to fit into my ears. Is there an attachment for the buds to fit in your ear and not fall out?

Asked 3 years ago by Cookie.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Hi Cookie, Thank you for reaching out. I am saddened to know that the Galaxy Buds Live doesn't fit into your ears, and I understand how essential this is to ensure that your buds stay in place while doing your daily activities. You may visit this link to an article for some tips on how to wear your Galaxy Buds Live properly: https://www.samsung.com/us/support/answer/ANS00082785/ Another way is to add Buds Sleeves to your Galaxy Buds for a tight fit: https://www.samsung.com/us/support/answer/ANS00087422/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144219669 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionDo these work well with smart tv's? And how loud are they?

Asked 3 years ago by JJGim.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Yes is Bluetooth and is really loud

  Answered 3 years ago by Accesorios

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Q: Questiondo they fit comfortable without falling out

Asked 3 years ago by solourbanlaptopbaggreat.

• A:Answer Hi Bestaj, Thank you for bringing this to our attention. I appreciate your inquiry if the Galaxy Buds Live fits appropriately without falling out from your ears. Here is a link for tips on how to wear your Galaxy Buds Live properly: https://www.samsung.com/us/support/answer/ANS00082785/ Another way is to add Buds Sleeves for a tight fit: https://www.samsung.com/us/support/answer/ANS00087422/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144224976 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: Questionare these water proof? and what is the manufactory warrantry?

Asked 3 years ago by pegleg.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Buds Live. The buds are water-resistant under certain conditions to answer your question. Here are links for the water-resistant topic for the buds and the warranty page. Samsung earbuds water and dust resistance detail https://www.samsung.com/us/support/troubleshooting/TSG01111286/. PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144225310 Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionDo these work with a kindle fire 8 plus?

Asked 3 years ago by Matt23.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer So long as if got bluetooth it will work

  Answered 3 years ago by MightyFlubbernugget

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Q: QuestionI received these as a Christmas gift. I've lost the right bud. Is there a way to purchase just one bud without purchasing the set again?

Asked 3 years ago by Lost.

• A:Answer If you purchased warranty you should be able to submit to company and get the side you lost.

  Answered 3 years ago by MScottVerified Purchase

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Q: QuestionWhat material is the insert-in-ear part made of?

Asked 3 years ago by Lila.

• A:Answer I would say it's silicone

  Answered 3 years ago by Nathy

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Q: QuestionCan both ear buds be connected to your phone at the same time, to be able to talk on the phone with both ear buds instead of one?

Asked 3 years ago by Anonymous.

• A:Answer Hi There, Thank you for reaching out. I am delighted about the compatibility of the Galaxy Buds Live to a phone device. To answer your question, yes, you're able to connect them to your phone by pairing them with the Galaxy wearable App. Please visit this link to an article for tips on how to connect your buds under "Pair your buds to an Android device with the Galaxy Wearable App": https://www.samsung.com/us/support/answer/ANS00086702/. Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144224803 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionI have an Iphone xr. Can these buds connect/charge with the iphone without purchasing additional conversion cables, etc?

Asked 3 years ago by Liz.

• A:Answer Hi Liz! Thank you for reaching out to us. We appreciate your interest in knowing if you can connect your Galaxy Buds Live True Wireless to your iPhone XR. It is compatible with iOS through Bluetooth and the Galaxy Buds iOS app. It requires iPhone7 or later models running iOS 10 and higher versions. For more information, you may click this link about Galaxy wearables that are compatible with IOS: https://www.samsung.com/us/support/answer/ANS00089822/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144229509 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan these ear buds be used to connect to a Samsung TV, so I can listen to the TV?

Asked 3 years ago by Maverick.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer Hi Maverick, Thank you for reaching out to us. We appreciate your interest regarding if the Galaxy Buds Live can be connected to a Samsung TV. In line with this, yes, the device can be connected when watching the TV, so you can listen and control the volume without interrupting anyone nearby. Here is a link under the "Pair your earbuds to your TV" for some steps: https://www.samsung.com/us/support/answer/ANS00086702/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144348496 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you use these on Samsung S21 ultra 5g phone?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - Black

• A:Answer They work very well with my new Samsung S21.

  Answered 3 years ago by Katydid

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Q: QuestionIs this compatible with android phones

Asked 3 years ago by Girl.

This question was asked about the related product: Samsung - Galaxy Buds Live True Wireless Earbud Headphones - White

• A:Answer Hi There, Thank you for reaching out. I appreciate your inquiry regarding the compatibility between the Galaxy Buds Live and Android phones. Yes, the buds can be connected to android phone devices in line with this. You may visit this website under the "Pair your earbuds to an Android device with the Galaxy Wearable app" and "Pair your earbuds to an iPhone, PC, or other Bluetooth devices" for some steps: https://www.samsung.com/us/support/answer/ANS00086702/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144277680 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWill these earbuds work with a Dell Inspiron Laptop?

Asked 3 years ago by Rmath.

• A:Answer If your laptop is bluetooth compatible it should work just fine.

  Answered 3 years ago by ChaniceVerified Purchase

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