Questions & Answers
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Highly rated by customers for: Mopping, Overall Performance, Ease of use
$349.99
Save $350
Comp. Value: $699.99
Page Showing 101-111 of 111 questions
Q: QuestionMy vac is showing disconnected, how to re-connect vacuum?
Asked by Treadmill.
- A:Answer If your Shark Matrix RV2610WA is showing as disconnected, it usually just needs to be reconnected to your Wi‑Fi through the SharkClean app. First, make sure the robot is powered on and seated on the dock. Open the SharkClean app, select your vacuum, and follow the prompts to reconnect it to your Wi‑Fi network. If it doesn’t reconnect right away, try removing the vacuum from the app, then unplug the dock for about 30 seconds, plug it back in, and add the vacuum again as a new device. Also, confirm that your phone is connected to a 2.4 GHz Wi‑Fi network, as the robot does not support 5 GHz networks.
Answered by SharkNinja Product Expert
Q: QuestionDo I have to manually remove the mop pad to vacuum carpet or can it automatically lift the mop for carpeted zones?
Asked by Elko.
- A:Answer You do not.
Answered by NoelG
Q: QuestionDo you have to have Wi-Fi for it to work
Asked by Anonymous.
- A:Answer Yes you need a WiFi
Answered by RafaelV
Q: QuestionHello, my shark robot shows Empty reservoir when i try to mop, the water containers has been cleaned and filled with water and solution, it doesnt matter what i do,i cant remove the empty reservoir error Any suggestions Please and thank you
Asked by Kris.
- A:Answer Since it's apparent the Shark folks aren't going to help with a comment (phone number is great, but what about after hours or on a Sunday?), I'll share what's worked for me. Anyway, if it's a sensor issue, then not sure what to tell you, but here's what has worked for me: (1) there are three(?) pipes on the front end of the tank. When you have the tank removed and you're looking at the part/end that connects to the vacuum (the front of the tank), the pipes/tubes are on the Left side. I get a toothpick and gently poke all three, but I suspect the culprit is the Right-hand one because it has a check valve, and I depress the valve, causing a 1/16 of a tsp to leak out. I suspect this is sticking. (2) I think it is sticking because I HAD been using 100% fluid. I now mix some water in with the fluid, so 50/50 mix. And that is very "about" because I add one to the tank and then the other, so it would be 30/70, dunno, but as long as there's some, or even a bunch of water because it think the solution/fluid is a bit thicker/stickier than water, so I want to thin it out to keep the check-valve from sticking. Conclusion, I may be 100% wrong in my "fix," but it's worked for me.
Answered by Danno
Q: QuestionHow do I get the vacuum to cross the carpet when in mop mode to a bathroom or is this not possible since the carpet blocks the way to the bathroom. If it won’t cross the carpet can I pick it up to set it in the bathroom and manually start it.
Asked by Curious.
- A:Answer You can mark the carpet area as no mop zone and hopefully this should solve your problem.
Answered by Ronny
Q: QuestionCan the 2 n 1 be used manually if I don't have wi fi or computer support?
Asked by syybey.
- A:Answer Yes there's a button on the actual device .
Answered by jcalex211
Q: QuestionHow do you attach the mop pad to the mop vacuum so it stays on while it's mopping
Asked by Anonymous.
- A:Answer Slide the flat edge of the mop pad through the slot in the Vac & Mop 2-in-1 Dust Bin and pull it through until secure. This keeps the pad firmly in place while mopping.
Answered by SharkNinja Product Expert
Q: QuestionDoes this work on a 5g wifi network?
Asked by SharonF.
- A:Answer How do you use the app when you can’t do 5G on your router?
Answered by Anonymous
Q: QuestionWill the Shark avoid dog poop? Sometimes my dogs have accidents.
Asked by Jayzee.
- A:Answer NOPE. ours constantly runs over it if we don't catch it before it starts cleaning in the area.
Answered by Mackeroney
Q: QuestionWhat is the warranty for this unit? The infomercial says that they offer 1 year repair or replace. Is that the case if purchased from Best Buy?
Asked by iRobot2023.
- A:Answer Can i turn off the mopping function if i just want it to dust and clean carpet/
Answered by Anonymous


































