A:AnswerHi! We're not quite sure what you mean. Are you saying that the device that you're viewing on is connected to the mobile hotspot? Or do you mean that it's the Video Doorbell Pro that's connecting through the hotspot?
If the latter, unfortunately mobile internet hotspots may have too much lag for rapidly transmitting video. We recommend a stronger WiFi connection, for example through cable or fiber internet.
A:AnswerHi. You can access the Video Doorbell through the SimpliSafe app. There's a 2-way audio feature in the app if you ever want to speak with whoever is at the other end.
A:AnswerYou can talk to and hear individuals through the doorbell camera with or without monitoring using the Simplisafe app. In my experience there is a delay of about 3 seconds regardless of internet quality.
You will receive a notification that someone is at the door, and upon reviewing the notification your phone will open to your doorbell camera in “live” mode. You will be able to hear the audio outside of your door. To speak you have to press the microphone button. It’s not true two way audio
A:AnswerAre you able to mount it to anything on the side or around the current doorbell?? Maybe an electrician can cover the spot you have now and run wires to a new spot close by?
A:AnswerYou can try removing and reinstalling the SimpliSafe app on your phone. You may be asked for permission to send notifications to your phone - make sure you select Allow!
Our Support team would be happy to help with further troubleshooting as well. Navigate the SimpliSafe app and go to three bar Menu > Help & Support for more info.
A:AnswerI am deaf, but if wiring allows for that to work. It’s all about the wiring and communications... but best of luck for that to succeed for that would b3e interesting to know!
A:AnswerThis listing is for the standalone Video Doorbell Pro, which does not come with a system.
If you do have a SimpliSafe system, you'll be able to link it with the SimpliSafe app. If you have your system connected to WiFi, you'll be able to control it - and even lock and unlock your Smart Lock - from anywhere in the world.
