Questions & Answers

Q: QuestionDoes Geek Squad offer support after the service is complete?

• A:Answer Yes, during the final steps of the service, the agent will let you know how to contact Geek Squad for future support.

Q: QuestionHow long does the Smart Home Customization service take?

• A:Answer The estimated time to complete the service is 60 minutes.

Q: QuestionWhat does the Smart Home Customization service include?

• A:Answer This service includes device integration, analytics, updates, and a final walkthrough where our agents will demonstrate the new functionality, provide troubleshooting tips, and answer any questions.

Q: QuestionWhat is required for the Geek Squad to perform this service?

• A:Answer You will need an existing and functional network, as well as existing and functional smart home devices.

Q: QuestionWhat if I need to reschedule my Smart Home Customization appointment?

• A:Answer If you need to reschedule your appointment, please call 1-888-237-8289.

Q: QuestionHow ? No ans at store. Awful service.

Asked 6 years ago by What.

• A:Answer Thanks for taking time out of your day to ask your question with us. We are disappointed that you didn't receive an answer when you called your local store. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionHello, Will they program locks and lights to work with Alexa, SmartThings, or Google Home?

Asked 7 months ago by Ursula.

Q: QuestionMy Google speakers are not allowing me to play in more than 1 speaker at a time. Recently my light bulbs started flashing and couldn't stop them. I need to set up bulbs again. Need install of Ring doorbell. I have 5G internet.Is there someone to help?

Asked 1 year ago by Lynnie.

Q: QuestionCan you connect my Alexa Plus to all my smart lights and plugs and set up groups on the Alexa?

Asked 1 year ago by Harv.

Q: QuestionDoes this include installing a wireless access point ?

Asked 2 years ago by AccessPoint.

• A:Answer Yes

  Answered 2 years ago by JeffWVerified Purchase

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Q: QuestionDo provide smart home design and prewire services? Thank you!

Asked 3 years ago by Mike.

Q: QuestionDo you have techs that come to my house to verify my devices and advise better options.

Asked 4 years ago by kathy.

• A:Answer Yes, he proposed better wifi connection.

  Answered 3 years ago by AppliancesVerified Purchase

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Q: QuestionSo my dad used to say, "Son, there is no such thing as a dumb question, only dumb people who ask questions." With that in mind, "in-home delivery" isn't available in my area. Can I assume that means the "Smart Home/Light" setups can't be performed?

Asked 4 years ago by J2CEO.

Q: QuestionWe have smart plugs and hue lights throughout our home and Alexa assistants. I can turn things off and on with the app but voice control isn’t working. Is the custom setup for the whole house or per device? My wife has the geek squad total package

Asked 5 years ago by Sgeorge92880.

Q: QuestionMy home internet and Wifi is just not working right. Could I have a tech come to my house and check it out? Please let me know.... Michael

Asked 6 years ago by Michael.

• A:Answer We couldn't live without fully functional WiFi, so we understand your need to get this worked on. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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