Questions & Answers

22 Questions & 44 Answers
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  • Question
    Is this entire sound bar wireless or are there any cords to attach to the TV? What's the sound output?   (5 Answers)

    By Anonymous April 3, 2017.

    Answers
    • Best 
      Answer

      The connection between the soundbar and the subwoofer is wireless. Listening devices can also be connected wirelessly via bluetooth. The soundbar is attached to the TV via HDMI arc or optical cable. The optical cable is included in the packaging. Sound output is rated at 300 watts.

      By lambda100 June 2, 2017.

    • Question
      Can this unit be controlled (on, off, volumn) with my TV remote.   (5 Answers)

      By TnRetired May 13, 2017.

      Answers
      • Best 
        Answer

        Once it's connected to the tv digital out, it comes on when the tv is powered on. You will still need its remote to work the volume tho. The set top box remote still only controls the tv volume and not the sound bar even though it is set to the Sony code.

        By drumguy747 May 14, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Will this sound bar "attach and hang" on the Sony - 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range - Black if TV is mounted on a wall?   (2 Answers)

      By Cynthia August 7, 2017.

      Answers
      • Best 
        Answer

        Hi Cynthia, no. If you are referring to the soundbar being attached to the TV, it is not possible. However, you can independently mount this soundbar on the wall, either below or above your TV. You may refer to page 11 of this link for the mounting directions: https://docs.sony.com/release//Manual_4688252121.pdf Thanks, -Mark

        By SonyListens August 7, 2017.

      • Question
        Does anyone know how to hook this up to a Sharp Aquos TV? I used both the optical and HDMI and no sound.   (3 Answers)

        By MikeP May 15, 2017.

        Answers
        • Best 
          Answer

          I have a Panasonic smart tv. I hooked up both the optic and HDMI. Mine works. You may have to go to your settings and look at sound. Try another HDMI port. Sorry I really cant help.

          By jrams May 15, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        how big is the sub woofer on this set   (5 Answers)

        By tori April 2, 2017.

        Answers
        • Best 
          Answer

          About the size of a lunch pail... [Yes, its and old joke, but the comparison is legit...]

          By Butterflies June 24, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        I have brought 3 sound bars in past year. The first one lasted a year. I just brought a new one 3 weeks ago. after only 1 week it stopped working. I returned it got an up grade one, and it wasn't working properly the minute I started it. any sugestions.   (1 Answer)

        By Anonymous August 21, 2017.

        Answers
        • Answer

          Hi, we would like to know more about the issue with your soundbar. Kindly email us at socialsupport@am.sony.com and we'll help you get the audio experience you deserve from it. Hope to hear from you. Regards, -Mark

          By SonyListens August 21, 2017.

        • Question
          You cant fix the fact this has no ARC feature...I asked if I could return to Best Buy... not call Sony for advice on mitigating the flaws...   (1 Answer)

          By UNhappycustomer August 19, 2017.

          Answers
          • Answer

            Hi UNhappycustomer, this soundbar has an HDMI (ARC) port. You may refer to page 7 of this link for more information: https://docs.sony.com/release//Manual_4688252121.pdf Thanks, -Mark

            By SonyListens August 21, 2017.

          • Question
            Bought this soundbar Thurs w/a Sony 900e 4K television. Quality of bass is really poor and lip-sync issue. Can we return even if we have cut up boxes?   (1 Answer)

            By Unhappycustomer August 19, 2017.

            Answers
            • Answer

              Hi Unhappycustomer, Please contact our Technical Support team on the link below for further assistance. https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT Thanks, >Joffrey

              By SonyListens August 19, 2017.

            • Question
              Can I connect a fire stick to this system to play on a projector   (1 Answer)

              By Hubba August 15, 2017.

              Answers
              • Answer

                Hi Hubba, no. This soundbar does not have video passthrough. You may not be able to access your Fire Stick's menu. Thanks, -Mark

                By SonyListens August 15, 2017.

              • Question
                Reviews say that the bass is lacking a bit...is it possible to connect a different subwoofer to this? I have one that came with computer speakers that I know is pretty good.   (1 Answer)

                By DJSharpe August 13, 2017.

                Answers
                • Answer

                  Hi DJSharpe, we cannot guarantee if using non-Sony/non-supplied subwoofers will work with this sound bar. We always recommend using the supplied components with the main unit as they are designed for each other. Thanks, -Mark

                  By SonyListens August 14, 2017.

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