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Page Showing 1-20 of 77 questions
  • QuestionHow do I adjust the legs so that the tv is raised?

    Asked by Sylynce24.

    • Answer Reverse them side-to-side. It will put the feet on their edges and change the angle of the legs. It raises it enough to allow the cable box and DVD player to easily fit underneath

      Answered by Motovation

  • QuestionHow many hdmi 2.1 ports are on this tv??? Will this Tv be able to take full advantage of the Ps5 and Xbox series X???

    Asked by DES1991.

    • Answer It has 2 HDMI 2.1 ports but 1 is dedicated to eARC for audio. So if you have both a PS5, a Series X, and an ATMOS soundbar, you'll have have to choose which device doesn't get the hdmi 2.1 connection.

      Answered by Adil

  • QuestionDo you need to buy a sound board for the sony A90J 55 inch tv ores it good with what it has?

    Asked by Jeff.

    • Answer Hi Jeff, Thank you for the inquiry! With our Acoustic Surface Audio+ technology, sound comes directly from the centre of the screen with powerful actuators behind the TV vibrating to create acoustics that move with the picture. Because sound follows action, you’ll hear a more realistic soundtrack with exceptionally clear and natural dialogue due to the large actuators on this model. Left and right subwoofers provide powerful bass so you can enjoy truly immersive cinematic sound at home. Enjoy theatre sound quality in the comfort of your home. Acoustic Centre Sync optimizes sound output from the TV and soundbar for a better audio experience. Simply connect your BRAVIA with a Sony soundbar to hear exceptionally clear dialogue, vocals and instruments directly from the screen with great high-quality surround sound. In addition, this TV can also be used as a centre speaker when connected with home theatre systems that you own. The S-Center speaker input is compatible with the HT-A9 and HTA7000 soundbar models. I hope this helps! Jay

      Answered by SonyListens

  • QuestionDoes this Masters Series have 3.0 or 2.0 USB ports?

    Asked by Jynx.

    • Answer Hi Jynx, thank you for your inquiry. For the A90J series, the USB port 1 and 2 support High-Speed USB (USB 2.0) and USB port 3 supports SuperSpeed USB (USB 3.1 Gen 1). Hope this helps! -Sam

      Answered by SonyListens

  • Questiondoes it work with iphone

    Asked by Maryann.

    • Answer Hi Maryann, Thank you for the inquiry. Yes, the A90J supports AirPlay 2 and HomeKit. With Apple AirPlay, you can stream video and audio to your television right from your iPhone, iPad, or Mac. Also, the A90J has Chromecast built in. Chromecast lets you cast your favorite videos, games, and apps from your mobile device, in full quality, to your Chromecast built in TV. Just one tap of the Cast button on your Android or iOS screen is all you need to supersize the things you love. Cast your content then continue browsing on your phone or tablet. Chromecast built-in compatibility dependent on app. For more details of the specifications and features, please check the link below: https://www.sony.com/electronics/televisions/a90j-series/specifications I hope this helps! Jay

      Answered by SonyListens

  • QuestionDoes this tv have some sort of pixel refresher or technology like the LG OLEDs to help reduce the possibility of burn-in?

    Asked by Dave.

    • Answer Hi Dave, thanks for inquiring about the TV. Organic LED displays (OLED) may experience image retention if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To protect your TV screen, avoid using images that may cause image retention. The good news is that we have steps to protect the TV screen from image retention like Pixel Shift and Panel Refresh found within the TV settings just to name a few. Thank you for asking and please let us know how else we can help. Sincerely, Erin

      Answered by SonyListens

  • Questiondoes it work with cable and a direct from the cable company

    Asked by Maryann.

    • Answer Hi Maryann, Thank you for the inquiry. Yes, the A90J has an RF Coaxial Input. For best results from a cable box if available to use HDMI from the cable or satellite box. I hope this helps! Jay

      Answered by SonyListens

  • QuestionCan you record OTA TV channels? Did the new ATSC 3.0 help improve signal? Does the OTA channel guide (if it exists) let you schedule recordings? Can you do this without internet? How much internal storage on TV? Can you record OTA TV to a USB drive?

    Asked by frood.

    • Answer Hi frood, Thank you for the inquiry. The on-board storage of the A90J is 16GB. The ATSC/NEXTGEN TV (ATSC 3.0) is built-in on the XR A90J series TVs. You do not need an internet connection to use the tuner channel. Using just your antenna and an ATSC 3.0 tuner, you'll be able to watch available stations in your location. With the ATSC/NEXTGEN TV (ATSC 3.0), the TV improves the reception and enhanced the content of the resolutions. This TV does not support recording the Over-The-Air Channels and unable to save in the USB drive. For more details, please check the manual of the TV: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a90j/results?query=XR-55A90J I hope this helps! Jay

      Answered by SonyListens

  • QuestionDoes this TV support wireless TV headphones? I am hard of hearing and this is a must have on a new TV. Thank you.

    Asked by Arnie.

    • Answer Hello Arnie, Yes. This TV supports wireless headphones as well as Bluetooth headphones. You may check out some of our wireless and Bluetooth headphones below that are perfect for this TV: Sony Wireless headphones: WH-L600, WH-RF400 Sony Bluetooth headphones: WH-1000XM4, WH-XB900N, WH-1000XM3 We are sure you will also enjoy the picture quality of this TV. This OLED TV has our COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. With the XR TRILUMINOS PRO, you'll be able to watch with billions of accurate colors and see impressive picture quality that is natural and beautiful to the human eye. Thank you for your inquiry! Vincent

      Answered by SonyListens

  • QuestionMy Tv cabinet measure s 43 inches can the legs adjust to that measurement or less for a 55" A90j ? Thank you

    Asked by Tom.

    • Answer Hello Tom, Thank you for your inquiry! Unfortunately, the TV stand of our BRAVIA XR-55A90J does not support narrow position. Below are the approximate widths of the stand: Standard Position: 50.47 inch (1,282 mm) Soundbar Position: 45.28 inch (1,150 mm) We highly recommend using a cabinet or stand that is wider than the width of the TV stand. You may also hang this TV like a work of art instead using our SU-WL855 wall-mount bracket or any VESA-complaint wall-mount bracket with a hole pitch of (W X H) 11.81 x 11.81 inch (300 x 300 mm). Our BRAVIA A90J features COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionIs this the best Sony picture quality TV in the market today; is there going to come a better model in the next few months. Thank you very much, I always buy only Sony TVs, would you say this model is unparalleled at the market today.

    Asked by Rick.

    • Answer Hi Rick, Thank you for your inquiry! We are committed in providing an excellent quality with our products, especially BRAVIA TVs. Our BRAVIA XR55A90J has our COGNITIVE PROCESSOR XR, a revolutionary TV processing technology that understands how humans see and hear to deliver intense contrast with pure blacks, high peak brightness, and natural colors. With its XR TRILUMINOS PRO, you will rediscover everything you watch with billions of accurate colors and see impressive picture quality that is natural and beautiful to the human eye. The "best picture quality" will always depend on the preference of the viewer, but we can assure you that our BRAVIAs, especially the newest ones, have excellent picture quality. A90J and other J-series are 2021 models. Our K-series (2022) models will be available soon. We recommend checking out our website for more details. You can also click the "Email me when available" option on each model so you will be notified once they are available. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionHi, i just bought 55" BRAVIA XR A90J Series, had it for almost a month now. Most of time tv silent, when i turned on, but after i switched the HDMI Tv's cable to different port, the tv sound came back on. Anyone experience these weird problem? Thank you

    Asked by Lim168.

    • Answer Hi Lim7, We are sorry that you are having an issue with your Sony BRAVIA. Please make sure the TV is up-to-date to resolve any possible software-related issues and improve its performance. We need more details about your concern with your TV. Please contact us so we can better assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Sincerely, Vincent

      Answered by SonyListens

  • QuestionI have a Sony XR A9OJ series TV with built-in ATSC tuner. I use a coax cable from my outdoors HD antenna... to the coax input on the back of the TV. how do I know if I'm getting 3.0? thanks

    Asked by JackH.

    • Answer Hi JackH, Thank you so much for the question. When an ATSC 3.0 broadcast is detected during the Auto-Program process, whether it's a good signal or not, the simulcast ATSC broadcast will auto-hide. To view a hidden ATSC channel, un-hide it in Settings by pressing the Home button on your supplied remote, and then select gear icon Settings → Channels and Inputs → Cable Antenna → Show Hide Channels. Please follow the above to see if you have hidden NextGen channels. Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: BestBuy Username: Model Number: Issue: Telephone Number: Hope this helps you, and thank you so much for choosing Sony! Best regards, Romeo Sony Social Support

      Answered by SonyListens

  • QuestionCan the A90J be wall-mounted and if so, what is the wall-to-front of screen depth after mounting?

    Asked by Marilyn.

    • Answer Theres 4 little bolts mount bracket to back of Sony TV - 12" upper to lower & 12" right to left. Bracket with TV mount on bar stand depth about 2" from back to front of screen.

      Answered by Mikenstein

  • QuestionDoes this tv support Dolby Atmos and Atmos-encoded content?

    Asked by David.

    • Answer Hi David, Great News! The Dolby Audio Format support of this TV are Dolby™ Audio and Dolby™ Atmos. For more details, please check your TV model at our support website (www.sony.com/esupport) for product updates and announcements. I hope this helps! Jay

      Answered by SonyListens

  • QuestionCan the legs be adjusted to fit on a 40 inch stand. Thanks.

    Asked by Anonymous.

    • Answer No. There is only 1 location for mounting legs and it places the legs at the right and left ends of the unit.

      Answered by Ginger

  • QuestionHave had a problem with burn- in on my current OLED tv. How can this be prevented on this one?

    Asked by PJIODviki.

    • Answer Hi PJIODviki, thank you for your inquiry. Organic LED displays (OLED) may experience image retention if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To protect your TV screen, avoid using images that may cause image retention. The good news is that we have taken steps to protect the TV screen from image retention like Pixel Shift and Panel Refresh found within the TV settings. For more information, please refer to the link below: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a90j/articles/00173479 Thank you for asking and please let us know how else we can help. Regards, Sam

      Answered by SonyListens

  • QuestionIs this tv glare resistant?

    Asked by PJIOD.

    • Answer Hi PJIOD, thanks for your inquiry. The A90J doesn't have a glare-resistant feature. But, this TV features COGNITIVE PROCESSOR XR, XR TRILUMINOS PRO, and XR OLED CONTRAST PRO that deliver intense contrast with pure blacks, high peak brightness, and natural colors. Hope this helps! -Sam

      Answered by SonyListens

  • QuestionWhen you say the distance between the legs in the soundbar position is 45 3/8 inches.....Is that from the inside of the legs or to the outside of the legs. My TV stand is 47 1/2 inches wide.

    Asked by Bmoredunks.

    • Answer The measurement is to the outside of the legs. It will definitely fit on your tv stand. Mine measures 44 3/8” inside to inside and 45 1/4” outside to outside. I keep mine in the soundbar position.

      Answered by Mike