Questions & Answers

Q: QuestionDoes this tv support 4K 120hz?

Asked 5 years ago by James.

• A:Answer Yes

  Answered 5 years ago by NewtoBBVerified Purchase

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Q: QuestionCan you have more than one bluetooth device active at the same time?

Asked 5 years ago by PaulM.

Q: QuestionHow do you watch Disney+ streaming on this tv?

Asked 5 years ago by Poke.

• A:Answer Disney + app is build in Android OS with this A9G

  Answered 5 years ago by LG0823Verified Purchase

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Q: QuestionDoes this tv have picture in picture capability?

Asked 5 years ago by JoeMacD.

• A:Answer yes

  Answered 5 years ago by ScriptWatcherVerified Purchase

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Q: QuestionDoes it come supported for Apple TV

Asked 5 years ago by Al.

• A:Answer Yes, it comes supported for Apple TV.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWith the built- in audio through the screen, is a good sound bar still recommended?

Asked 5 years ago by Dw.

• A:Answer Not at all Sound is very good and you have a lot of adjustments to get it the way you want it

  Answered 5 years ago by Kazzy23Verified Purchase

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Q: QuestionOverall dimensions?

Asked 5 years ago by Betty.

• A:Answer The overall dimensions are: Product Height With Stand 33 inches Product Width 57 inches Product Depth With Stand 10.13 inches Product Height Without Stand 32.8 inches Product Depth Without Stand 1.57 inches Product Weight With Stand 54.7 pounds Product Weight Without Stand 46.7 pounds Stand Width 18.63 inches Stand Depth 10 inches

  Answered 5 years ago by CommunityAnswer

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Q: QuestionFirst, if the 65 inch A9H is not coming this year - can you share some info? Still considering the 2019 A9G, assuming it will be available, Now that the 2020 A8H is out, why should I stay with the 2019 A9G; are there still advantages over the 2020 A8H?

Asked 5 years ago by MajorTom.

• A:Answer From what I have read, the "H" is the same exact model as the "G"

  Answered 5 years ago by FABJRVerified Purchase

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Q: QuestionDoes this support Apple + tv?

Asked 5 years ago by Texan.

• A:Answer yes it does - can be plugged in just like any other streaming device. can also just plug the Apple TV into your A/V receiver and have that hooked up to the A9G, ideally with an ARC HDMI. My set-up is that way. I use all of the other 'normal' apps like YouTube TV, Netflix, Amazon, etc on the TVs operating system, and use Apple TV as a separate source on the A/V receiver. With ARC if i change the input on the TV the Apple TV and A/V receiver just turn on automatically. Android OS doesn't let you use Apple as a downloaded app so you have to plug it in somehow.

  Answered 5 years ago by RMcDVerified Purchase

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Q: QuestionI have an older Sony but it was top of the line. I believe I paid around 5K for it. It’s just HD but it is incredible, baseball you can see the ball spin, rains you can see the individual drops of water, you see pores in people’s face. Is this better?

Asked 5 years ago by SharNorwalk.

• A:Answer I had a 14 year old Sony 55” Bravia TV that I replaced. That set is still fantastic. I didn’t actually replace it. We rearranged our home to create a den. I moved the 14 year old set to there. I would not have replaced it otherwise. That being said, the new OLED 65” Sony top of the line set is amazing. The picture is crystal clear. Blacks are very black, but it does show a difference between small variations in darks in clothing as an example. The sound quality is much better. Off axis viewing is better, although that was very good on my older set. In closing, I bought it because I needed another quality TV. I am very happy with this set.

  Answered 5 years ago by GlucksterVerified Purchase

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Q: QuestionIs there a reason other than price I should buy the A8H over this TV? I know it is a model year newer, but I do not see it as an upgrade over the A9G and the price is not much higher for the A9G

Asked 5 years ago by Anonymous.

• A:Answer From what I have read, the "H" is the same as the "G"

  Answered 5 years ago by FABJRVerified Purchase

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Q: QuestionWhat are the maximum dimensions of the 65” A9G, height and width?

Asked 5 years ago by Dimensions.

• A:Answer Assembled Product Dimensions (L x H) 57.13 x 32.88" Inches

  Answered 5 years ago by MovieGuy

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Q: QuestionHas anyone had issues with dimming when a static picture, such as a channel/news logo, has been on screen for any amount of time?

Asked 5 years ago by DavidS.

• A:Answer No, But we have our new tv hooked up to new receiver and surround sound speakers and we loose the sound of the tv and speakers once in awhile. After lots of money this should not happen. And the Geek squad installed it. so should be on them to fix it. We Called and no answer yet. Return policy will be up and lots of money spent, they better back their products and fix it or We will return.

  Answered 5 years ago by CherieVerified Purchase

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Q: QuestionSound only sometimes works. Hulu/disney+, mainly, Netflix sometimes. Antenna tv usually seems to be fine. Today, we dont have sound using DirectTV- which takes out the "just reinstall your app" argument. Any advice?

Asked 5 years ago by Frustrated.

• A:Answer Hi, Frustrated! We regret to hear about this. To isolate the issue, please disconnect any audio devices (soundbar, surround sound system, AV Receiver, etc.) from the TV and check if the audio issue also happens on the TV speaker. Also, make sure that the software version of your TV is up to date. ref: https://www.sony.com/electronics/support/oled-tvs-android-a9g_ag9-series/xbr-65a9g/downloads/00016570 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam

  Answered 5 years ago by SonyListens

  
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Q: Questionon all streaming apps including Netflix the audio is scrambled even though the video is perfect. No issue when in TV mode. How can I fix this, what settings may need to be changed. Currently using eArc with sound bar. Thank you for your help

Asked 5 years ago by Bear.

• A:Answer Try not connecting the HDMI cable using the eArc. Just the regular HDMI connection may help.

  Answered 5 years ago by bulldogVerified Purchase

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Q: QuestionHow do I turn off cancel the voice giving instructions?

Asked 5 years ago by Me.

• A:Answer Hi, Me! You may go to Settings > Accessibility > Services > turn off the Talkback or Screen Reader. ~Earl

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhy is Airplay still not available on a $3500 TV? My software is up-to-date and AirPlay is not supported! Very Frustrated and ready to return it and buy an LG.

Asked 5 years ago by Alc.

• A:Answer I recently purchase the TV and it works great. I read from Sony that AirPlay and HomeKit support is coming via a software update. In the meantime chrome cast is available and works fine with my iPhone

  Answered 5 years ago by LugoVerified Purchase

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Q: QuestionCan the xbr65a9g remote be used on the xbr65a8f? I only ask because I heard it does not require line of sight and is connected via Bluetooth and not radio frequency.

Asked 5 years ago by Itskells1.

Q: QuestionDoes this TV have gorilla glass as my 55" 3D present Sony Bravia has?

Asked 5 years ago by Gypsy.