Questions & Answers

Q: QuestionWhat is the expected service life of these units? How many recharge cycles can one expect from the batteries ?

Asked 2 years ago by Bones327.

• A:Answer They say that you will still have 80% battery capacity after 3 years. The best 1300.00 I have spent. This is the new model.

  Answered 2 years ago by mrrockVerified Purchase

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Q: QuestionAre these compatible with any memory foam tips? I switched from the small click sleeve they came with to the extra small clip sleeve but still have ear discomfort. Thank you.

Asked 2 years ago by Question.

• A:Answer So sorry you're experiencing discomfort. The Sony OTC hearing aids only work with the vented click sleeve and closed click sleeves. You may benefit from seeing a hearing care professional for a device with a custom fit. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionI have an issue with the app configuring my hearing aids. I reached out to Sony support and the 800 support line says that the option for OTC hearing aids is invalid or not recognized. How to I contact support?

Asked 1 year ago by Eric.

• A:Answer Hi Eric, thank you for your question. We have a friendly and knowledgeable Sony OTC hearing aid support team available to help you during the setup process, fine-tuning, and beyond! Please find contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha Regards, Erin

  Answered 1 year ago by SonyListens

  
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Q: QuestionIs there a way to turn off the annoying tones that play when they turn on?

Asked 2 years ago by bleu.

• A:Answer Hi bleu! Thanks for your question! The musical tones that play when the devices are powered on act as an audible indicator that the hearing aids are powered on and ready to use. There is no way to disable these tones. If you wish to not hear the tones are they play, you can delay hearing aid insertion for several seconds after closing the battery door (C10) or removing hearing aid from the charger (E10). Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionI have a Samsung phone. Can I use this phone to program the hearing aids?

Asked 2 years ago by Anonymous.

• A:Answer I would like to know as well , I hope the customer service is better than lucids

  Answered 2 years ago by openroad57

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Q: QuestionCan they be used in only one ear?

Asked 2 years ago by JayboMcGee.

• A:Answer Sony OTC hearing aids are only able to be purchased and set up as a pair. They were designed to be used as a pair for percieved mild to moderate hearing loss in both ears. Setup does require both hearing aids, afterwhich you can wear just one hearing aid if you have hearing loss in just one ear. However, if you have one-sided hearing loss, you may want to first follow up with a hearing care professional or medical doctor. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionAre these hearing devices blue tooth compatible with android for streaming music and telephone calls?

Asked 6 months ago by DS.

• A:Answer No

  Answered 5 months ago by SivakrishnaVVerified Purchase

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Q: Questioncan i bluetooth the ite to my tv i also have a phonak tv connector

Asked 2 years ago by troy.

• A:Answer Your Phonak TV connector is compatible with Sennheiser All-Day Clear and All-Day Clear Slim OTC Self-Fitting hearing aids which are also made by the hearing aid manufacturer Sonova.

  Answered 1 year ago by Vero

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Q: Questioncan I purchase a replacement charging case for sony CRE-E10

Asked 2 years ago by joek.

• A:Answer My charger suddenly stopped working overnight. I did everything the Sony website suggested, but nothing worked. I didn't see an option to buy a replacement charger. I was concerned that this was the end of the line for my hearing aids. Then I did one final thing -- I replaced the original USB cable with another one I just happened to have on hand. That was the issue. The old cable had stopped working (who knows why?). The charger now lights up again.

  Answered 1 year ago by BOBF

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Q: QuestionAre they compatible with Android phone?

Asked 2 years ago by Candy.

• A:Answer Hi Candy! Sony CRE-E10 OTC hearing aids can be configured using an Android device with Android OS 10 or higher). Audio streaming is not available in Android devices at this time. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan music be streamed to these hearing aids from the Apple Watch?

Asked 2 years ago by Allan.

• A:Answer Hi Allan, great question. Sony OTC hearing aids do not pair directly to the apple watch, as Apple watches do not offer an MFI pairing option at this time. Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionAre these water/sweat resistant? In other words could I wear them in a hot yoga class to hear the instructor, or on a run or in a spin class?

Asked 2 years ago by Gloria.

• A:Answer Wonderful question Gloria! The CRE-E10s over-the-counter hearing aids have a great durability rating of IP68. While these are moisture resistant, they are not waterproof. Like any electronic device, it's good to be careful around excess moisture. Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionHow well will these work with reverse slope hearing loss (RSHL) or low frequency hearing loss?

Asked 2 years ago by JoJo.

• A:Answer Hi JoJo! Sony OTC hearing aids are appropriate for adults with perceived mild to moderate hearing loss. Our OTC devices are self-fitting and include a hearing profile check that will allow devices to be configured for your unique hearing needs. There are slight differences between the products, but in your case, we encourage you to try our E10 devices for likely best benefit. Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionWhat is the return policy on hearing aids? They have to be opened and tried to determine if they’ll work for an individual.

Asked 4 months ago by NLDS.

Q: QuestionI have long thick hair. I’m experiencing a lot of highly irritating scratching noise while wearing my over the ear hearing aids, even when my hair is pulled up or back. How do these hearing aids do with long think hair?

Asked 4 months ago by NLDS.

• A:Answer Hi NLDS, thanks for your feedback. We're truly sorry to hear that your hearing aids are causing a scratching noise when you wear them. For those with long or thick hair, the scratching noise often experienced with behind-the-ear (BTE) hearing aids due to hair brushing against exposed microphones is a common concern. In contrast, in-the-ear (ITE) hearing aids like the C10 and C20 generally offer an advantage for reducing this type of hair-related noise. Because their microphones are more discreetly tucked inside the ear canal, they are largely protected from hair contact, which can minimize or avoid the irritating scratching sounds common with BTE styles. If hair noise is a primary issue, C10 or C20 devices might be a more suitable option. Thank you for being a valued Sony customer and for letting us know about this issue. Regards, Estefany

  Answered 4 months ago by SonyListens

  
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Q: QuestionI’m deaf in one ear would these work for me to get hearing on both hearing aids?

Asked 1 year ago by Jimmy.

• A:Answer Yes they recommend both and this App actually can balance hearing. You are actually given a hearing test in both ears that matches the frequencies each ear needs before you can use them. Tip: take the tests in Avery quiet area for bet results

  Answered 11 months ago by LindaL

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Q: QuestionDoes the phone app allow you to do directional hearing for restaurants or coffee shops?

Asked 1 year ago by caffeklatch.

• A:Answer Great question: YES and I discovered that this absolutely works to improve my enjoyment watching tv lying down. No back noises!

  Answered 11 months ago by LindaLVerified Purchase

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Q: QuestionDo they have an app to find them when one gets lost?

Asked 1 year ago by Mosha.

• A:Answer Hi Mosha, The Sony hearing aids are set-up and controlled using the Sony | Hearing Control app. They do not have location tracking or GPS. Meet the CRE-E10, an easy, do-it-yourself hearing solution for those with signs of mild to moderate hearing loss. Developed in partnership with WS Audiology, this hearing device harnesses Sony’s trusted technology to deliver exceptional sound in a comfortable, streamlined design you’ll want to wear. -Ralph

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan we answer phone calls and talk.

Asked 1 year ago by AB.

• A:Answer Absolutely you not only can answer but my iPhone shows me the ear so I know when it is preset. If it isn’t there you can just touch to set it on the drop down menu for the call. No Fishing for settings

  Answered 11 months ago by LindaLVerified Purchase

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