Questions & Answers
- Model:
- SWNVK-800KH4-US
- |
- SKU:
- 6462626
Highly rated by customers for: Video Quality, Setup, Night Vision
$499.99Your price for this item is $499.99
Page Showing 1-20 of 28 questions
Q: QuestionIs there any monthly fee? ADT charges $75.00 and is going up every year. Need something that is not too expensive or goes up every year.
Asked by Fabrizzio.
- A:Answer Hello Fabrizzio, Thank you for reaching out to us with your question. No, Swann does not charge any monthly subscription fees and our application is free to use. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionHello what's the range for wireless cameras in brick house
Asked by Cj.
- A:Answer I don't recommend this or any WIFI camera system at all. Its not reliable whatsoever. And the range is very very bad. Even with my fiber internet connection and several access points in my small house video is still unreliable.
Answered by Anonymous
Q: Questionare the cameras p.o.e?
Asked by kaleolani.
- A:Answer Hello Kaleolani, Thank you for reaching out to us with your question. No, the cameras included in this kit will use a wireless connection. The only cable required is the power cable to the camera. Footage from the camera will be sent wirelessly to the recorder. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionHow do I turn off the IR on these cameras so I can eliminate the window glare? I see how in the owner's manual, but not on my app. Please advise.
Asked by KJ.
- A:Answer Hello KJ. Please note, The nature of PIR sensors is that they detect warm moving objects. Given that glass is quite a good insulator, it actively blocks this heat from the camera's PIR sensor, so the sensor cannot detect motion even though you can see movement happening. The IR lights on the front of the camera reflect back at the lens when behind glass and make it very difficult to see what is happening outside a window. Therefore we do not recommend placing the cameras behind a window or pane of glass. Please click on the link below for instructions on how to turn off the lights from the Swann Security App. https://support.swann.com/hc/en-us/articles/19010949664409-How-to-manually-enable-Deterrent-feature-on-V8-Recorders-via-Main-Menu-and-Swann-Security-app For further assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ LV - Swann Team
Answered by Swann

Q: QuestionAre the cameras indoor or outdoor?
Asked by Awatch.
- A:Answer Mine are outdoor. Been using for over 2 years.
Answered by Kevin
Q: QuestionHow exactly do you export video from the system itself? I have a memory stick plugged in but I still can’t figure out how to export and the app is useless as it rarely shows recorded video
Asked by SWANNVR800SYSTEM.
- A:Answer Dear Customer. If you would like to download a copy of the full user manual for your system, you can find it under the downloads section of the product page on our website; https://us.swann.com/swnvk-800kh4. Pages 64-66 provide detail on how to save clips to a USB Thumb Drive connected to the NVR unit. -SD, Swann Team
Answered by Swann

Q: QuestionIs there a monthly subscription fee for the use of these cameras
Asked by Charger.
- A:Answer No
Answered by Sweetcookie
Q: Questionif my home wifi signal goes out, will the cameras still work through the nvr's wifi signal?
Asked by ss88xx.
- A:Answer Hello ss88xx, Thank you for reaching out to us with your question. Yes, in the event your internet connection is turned off the cameras will record onto the hard drive and upload onto the cloud to be remotely accessed once turned on. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionWhat are the red & black bundled wires for? Nothing is mentioned about them in the manual
Asked by SWANNVR800SYSTEM.
- A:Answer Hello SWANNVR800SYSTEM, Thank you for reaching out to us with your question. The cables included in this kit are power cables for the cameras. The cameras will still require a hardwired connection to power. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: Questionis this BBY SWNVK-800KH4 the same as the one on Swann site's SWNVK-800KH4? i only see 1 TB (BBY) vs Swann site (4TB) difference. please let me know, thanks.
Asked by sam.
- A:Answer Hello sam, Thank you for reaching out to us with your question. The two models listed are the same model both models have a 1 TB hard drive. The hard drive can be expanded to be a USB. For more information contact our technical support team directly, we can be reached 24 hours a day. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionDoes this set up allow for shared monitoring for multiple users
Asked by JE.
- A:Answer NO everyone has to use the same login for the app
Answered by Apcw
Q: QuestionIs it possible to add more cameras to the system?
Asked by JC.
- A:Answer Yes I got 5
Answered by Sweetcookie
Q: QuestionIs the USB storage input USB 2 or USB 3?
Asked by Je.
- A:Answer Hello Je, Thank you for reaching out to us with your question. This information is not immediately listed. Please reach out to a member of our 24-hour support team and open a support ticket. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionDo the cameras have a battery backup (to allow it to record) when there is a power outage?
Asked by Hebe.
- A:Answer No. They are not battery powered.
Answered by Kevin
Q: QuestionDoes this camera use solar power source? Is it possible 2 of camera connected wifi router and two of camera connected wifi extender.?
Asked by Cany.
- A:Answer Hello Cany, Thank you for reaching out to us with your question. No, the cameras included in this kit will use a 60 foot AC adapter. The cameras do not support a solar panel. The Wi-Fi range can be up to 100ft / 30m, Typical 50ft / 15m (depends on local conditions) but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan you monitor cameras on a I-Pad and what options would be available?
Asked by Walleye.
- A:Answer Hello Walleye, Thank you for reaching out to us with your question. Yes, this recorder kit can be remotely accessed on your iPad using our Swann Security application You can view footage live, receive push notifications, arm and disarm the alarms, etc. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionA few questions: Do these cameras record 24/7? How long can it record before the HDD is full? Is the HDD upgradeable?
Asked by Surveillance.
- A:Answer Hello Surveillance, Thank you for reaching out to us with your question. The cameras can record based on motion or continuously. The recorder supports up to 4TB of Additional Storage via USB. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionDoes the cameras come with motion detectors and good quality during night operation.
Asked by Anonymous.
- A:Answer Hello, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have night vision features and PIR sensors that detect motion. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionIs this 5g compatible?
Asked by Chris.
- A:Answer Hello Chris, Thank you for reaching out to us with your question. This recorder kit is not compatible with 5Ghz. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan this system be stand alone. Without the internet? Also will it run with 1080 hd instead of 4K? Are there choices? Thanks.
Asked by Aloha.
- A:Answer Hello Aloha, Thank you for reaching out to us with your question. Yes, this recorder kit only requires an internet connection if you will be remotely accessing the device. The cameras can record in a lower resolution to help improve frame rate and storage space. The options are available to you through our camera settings. Please contact our 24-hour support team when you are in front of the device if you require assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Page 1, Showing 1-20 of 28 questions
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