Questions & Answers

Q: QuestionDoes the system support wired backhaul?

• A:Answer This system does support wired backhaul.

Q: QuestionWhat type of security features are included in the system?

• A:Answer TP-Link HomeShield protects your home network with state-of-the-art network and IoT security features.

Q: QuestionCan the system be controlled using a mobile app?

• A:Answer The system is compatible with a mobile app.

Q: QuestionAre there any parental control options available?

• A:Answer This mesh Wi-Fi system has parental control options available.

Q: QuestionWhat is the maximum Wi-Fi speed offered by the system?

• A:Answer The Wi-Fi speed offered by this system is 11 gigabits per second.

Q: QuestionCan one of the wireless ones be wired up to a game console?

Asked 10 months ago by Trukah.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Hello Trukah Absolutely. the Ethernet ports on the satellite nodes operate as LAN ports and can be used by any wired client, including game consoles.

  Answered 10 months ago by TPLinkSupport

  
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Q: QuestionIt shows that it only supports up to 3 units. Can you not add more to extend the range? I need to cover more than 7600 feet because I have a separate garage at one end of my lot and pool equipment at the other end.

Asked 1 year ago by Jason.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Yes - absolutely. Deco Mesh systems offer convenient and intuitive expansion, with all Deco models designed for compatibility with each other. You can add one, more multiple Deco Mesh nodes to your existing Mesh network using the Deco app. Depending on your network layout and needs, you have the option of using Mesh Wi-Fi or Ethernet to connect your Deco nodes.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionMy wife mentioned that the Tplink BE11000 3 pack mesh on Costxx is almost half the price and looks pretty much the same as this one. I usually prefer shopping at Bestbuy, but I'm not sure how to respond to her. Any advice?

Asked 1 year ago by Tony.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Hi, I'm looking at these two items as well. The one sold by BB is the BE-65 Pro, and the other one is the BE65 (non-Pro). I've found the following information: Both systems include the following features: * Up to 11 Gbps Tri-Band WiFi * Wireless and wired combined backhaul * Multi-Link Operation (MLO) - Sends and receives data across different bands and channels to increase throughput, reduce latency, and improve reliability * 320 MHz channels * 6 GHz band (in addition to 5 GHz and 2.4 GHz) * TP-Link HomeShield (security, parental controls, etc.) These are the main difference that I've found between the non-Pro and the BE65 Pro: 1. The non-Pro model houses 4x 2.5 Gbps ports per device, while the BE65 Pro houses 2x 5 Gbps ports and 1x 2.5 Gbps port per device This is the biggest difference I can find. If you have (or expect to have) incoming Internet service of greater than 2.5 Gbps, then I would avoid the non-Pro system. 2. The reported max speeds break down as follows: BE65 Pro: 11 Gbps Tri-Band WiFi – 5764 Mbps (6 GHz) + 4324 Mbps (5 GHz) + 688 Mbps (2.4 GHz) BE65: 11 Gbps Tri-Band WiFi – 5760 Mbps (6 GHz) + 4320 Mbps (5 GHz) + 574 Mbps (2.4 GHz) In conclusion, it is really up to your needs which will be better for you. If you don't have super fast speeds coming in, the non-Pro version should suit you fine. If your internet speed is higher than 2.5 Gbps, you will want to get the Pro so that you can enjoy your full speed that you pay for.

  Answered 1 year ago by RyanfromNC

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Q: QuestionCan I use a single BE65 Pro with an existing BE63 BE10000 system?

Asked 3 months ago by ChuckK.

• A:Answer Yes, Deco systems are fully compatible with each other. We recommend putting the highest feature unit into the network as the main unit. Keep in mind that features specific to a single unit will only be available to clients on that particular unit.

  Answered 2 months ago by TPLinkSupport

  
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Q: QuestionWhat is the maximum distance between the base and a satellite? And, can you satellite from a satellite? i.e. could you have base -> satellite -> satellite (rather than just a base powering two satellite that are both in range?

Asked 8 months ago by NWA.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer There isn’t an exact distance from the base station to the satellite as many factors can contribute to the connection quality, i.e. walls, stone, brick, etc. I opted for a visual line from my office desk to the satellite out in the living room (approx 22-23 feet) as it is important my main TV has a good connection. The 3rd satellite is in my master bedroom. Despite this being a small house w/standard wood frame and sheetrock, I had challenges to the master bedroom down a very short hallway from the office area. I’d end up placing the satellite on a bedside table facing the bedroom entry to avoid walls and maintain a “strong” signal. If placed near the bedroom TV in the corner, I’d only get a “medium” signal. Unable to answer satellite to satellite. The app will help you optimize connectivity.

  Answered 8 months ago by MaggieKVerified Purchase

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Q: QuestionHi, i have a "TP-Link - Archer BE11000 Tri-Band Wi-Fi 7 Router" are these products compatibles?, coul I connect both to work as a mesh wi-fi system?

Asked 10 months ago by FelixG.

• A:Answer Hi Felixg, Deco Mesh is not directly compatible with EasyMesh, and Archer Routers are not compatible with the Deco app. We appreciate your interest in full compatibility between Archer and Deco, and will share your feedback with the appropriate teams for future consideration.

  Answered 10 months ago by TPLinkSupport

  
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Q: QuestionFor devices like smart appliances that only accept 2.4ghz connections can you separate the Tri Band network so each device can manually be assigned its proper band?

Asked 1 year ago by Astral.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Yes

  Answered 1 year ago by RyanfromNC

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Q: QuestionWill this system eliminate dead spots in my old 3 floor home with tough to penetrate walls (cement, plaster with metal lath), or do I need a quad-band system to do that?

Asked 1 month ago by Sedgwick.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer This system should do the job. Just make sure you work on your placement a bit. No need for Quad-Band.

  Answered 1 month ago by BClarkVerified Purchase

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Q: QuestionWill the mobile app work on a iphone?

Asked 2 months ago by Johnney110.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer yes it will

  Answered 2 months ago by LancelotVerified Purchase

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Q: Questiondoes this allow for a guest network to be set up? I have an old Google mesh system that i will be replacing and most of my devices are set up on the guest network and i do not want to program a bunch of devices. Plan on using same names and passwords

Asked 3 months ago by Linda.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Yes it does allow a guest network. I have a guest Network setup for my company.

  Answered 3 months ago by DoneVerified Purchase

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Q: QuestionIs this router voice enabled for Xfinity voice?

Asked 5 months ago by Anonymous.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Hi, Yes, the Deco BE65 Pro can be used if your modem is compatible with Xfinity Voice services. If you are unsure whether a modem is approved for use with Xfinity Voice, you can check Xfinity's "My Device Info" page or contact Xfinity directly for assistance selecting an approved modem. Once you have an approved modem in place, you can install the Deco BE65 Pro conveniently and easily using the Deco app.

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionHi. I have my entire house wired with CAT5 Ethernet cables. I read that WIFI 7 works best with Cat6 and Cat7, is that true? Or would I get the full benefits of wifi 7 with cat 5 cables as well?

Asked 5 months ago by Gevork.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer Yes data transfer is a lot faster. Also, if you have a camera system, pictures will be a lot clearer and works a lot smoother with less static interference from the outside.

  Answered 1 week ago by RobertOVerified Purchase

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Q: QuestionCan you prevent the routers from being transferred to another device or other account? have a child who like to try to reset our current system to his personal account when we are aleep so that he can control the bandwidth blocking etc. very annoying.

Asked 6 months ago by Security.

This question was asked about the related product: TP-Link - Deco BE65 Pro BE11000 Tri-Band Wi-Fi 7 Whole Home Mesh Router System (3-pack) - White

• A:Answer change administration password

  Answered 3 months ago by gman

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Q: QuestionWill this system allow VOIP? I now have my Magic Jack home phone on my Netgear Night Hawk and need to hook it back up to whatever router system I buy. Any suggestions are appreciated as I Like the design of this TP Link setup.

Asked 6 months ago by RaymondR.

• A:Answer The MagicJack, as I recall, uses Ethernet so there should be no reason why it doesn't work.

  Answered 6 months ago by TPLinkSupport

  
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