Questions & Answers

Q: QuestionHow many shortcut keys does the Cintiq Pro have?

• A:Answer The Cintiq Pro has 10 shortcut keys for easy navigation and a more intuitive experience.

Q: QuestionWhat is the response time on this display?

• A:Answer This display has a response time of 14ms, which helps to avoid streaking, blurring, and ghosting.

Q: QuestionWhat is the screen resolution of this creative pen display?

• A:Answer The Wacom Cintiq Pro has a UHD resolution of 3840 x 2160.

Q: QuestionHow can I connect the Cintiq Pro to my computer?

• A:Answer The Cintiq Pro can be connected to a PC or Mac using its USB Type-C, DisplayPort, or HDMI 2.0 ports.

Q: QuestionDoes the Wacom Cintiq Pro come with a pen?

• A:Answer Yes, the Wacom Pro Pen 2 is included with the Cintiq Pro and features 8,192 levels of pressure sensitivity and tilt recognition.

Q: QuestionWhat type of display does the Wacom Cintiq Pro use?

• A:Answer The Wacom Cintiq Pro uses an IPS display, known for its superb color accuracy.

Q: QuestionHow do you set it up???

Asked 4 years ago by Idk.

• A:Answer Hello and thank you for reaching out on how to setup the Wacom Cintiq Pro 24. If you are having issues of connecting all the cables and installing software I'd like to invite you to reach out to us on weekdays between 6 am and 6 pm PST to 855-MY-WACOM. So we can better assist you through this process.

  Answered 4 years ago by Wacom

  
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Q: QuestionIs it mobile

Asked 5 years ago by Anomonus.

• A:Answer No it isn't. What you're looking for from Wacom is the Mobile Studio Pro tablet. Those are portable and has its own OS, etc.

  Answered 4 years ago by CylenX

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Q: QuestionIs the RAM expandable?

Asked 3 years ago by Dizzle.

• A:Answer You may, only if you know what you are doing. But I don’t think this is designed to be modified or upgraded.

  Answered 3 years ago by MarcVerified Purchase

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Q: QuestionIs the stand included? Adorama includes a stand with the 24” model.

Asked 3 years ago by Wacom24.

• A:Answer Mine didn't come with a stand (I'm assuming you mean the fancy arm thing or the other cheaper thing Wacom sells), but it does have stumpy little legs at the back to prop it up in a slightly effective manner. Plan on buying a stand or propping it up with books--I tried to have it in my lap leaning against the edge of the table, which worked, I guess, it was a better angle, but my is it heavy.

  Answered 3 years ago by Ykat

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Q: Questionwhen is this available? urgent

Asked 5 years ago by mike.

• A:Answer it was available online fairly easily

  Answered 4 years ago by SuperMegaDopeVerified Purchase

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Q: QuestionHELLO BEST BUY STILL WAITING ON A ANSWER FROM YOU...….SHOULD I ASK THE QUESTION AGAIN WELL HERE IT IS... WHEN WILL THIS BE BACK IN STOCK...AGAIN

Asked 5 years ago by waiting.

Q: Questionwhen will this be back in stock

Asked 5 years ago by waiting.

Q: QuestionWhen will this be available?

Asked 7 years ago by Jamie.

• A:Answer I was watching and waiting for this so I figured I'd let you know its finally available today (11/02/18). 18 month financing is also available. Happy sketching!

  Answered 7 years ago by Ryan

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Q: QuestionWhy does Best Buy not offere a Geek Squad protection plan on this unit. They offer it on the Touch Screen version of this same product. I cannot get an answer from anybody at BestBuy

Asked 7 years ago by carbon.

• A:Answer I've been asking this same question recently. It allows for protection on all other models cept for the 24 pro models. Its a real pain because I wanted to use my birthday cupon on it, but cannot commit without a protection plan.

  Answered 4 years ago by Montai

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