Questions & Answers

1-10 of 18 Questions
  • Question
    Will this drive allow manual selection of files for backup? I do not want to automatically back up all of my files. Thank you.   (5 Answers)

    By Coffeeguy February 27, 2017.

    Answers
    • Best 
      Answer

      When you plug this drive in for the first time it will offer the option to automatically back up your device. There is a way to manually handle your files so it won't do it automatically.

      By Tyson February 28, 2017.

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  • Question
    DO THE MY BOOK HAVE LEDS ON IT BECAUSE I DO NOT NEED ANY MORE LEDS?   (10 Answers)

    By AHOE January 2, 2017.

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    • Best 
      Answer

      No, there are no leds on this one. Only issue is when I first hooked it up, because of the lack of led's I wasn't sure if it was working properly. I have the 4TB model and I don't know if any of the other models have led's or not.

      By ronnyd January 26, 2017.

    • Question
      Drive not functioning properly. I am getting a "Sleep and charge" pop up screen without the ability to access the storage drive. How do I install the drivers for this device to work properly?   (5 Answers)

      By Steve February 12, 2017.

      Answers
      • Best 
        Answer

        mine did the same thing. it finally just stopped working. i returned it..NOT TO BEST BUY. they wouldn't accept it as it had been 15 days since i bought it. the company was great & sent me a new one. i just plugged it into my computer & it did everything by itself

        By barb May 17, 2017.

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    • Question
      Will this work on an updated ps4?   (5 Answers)

      By Ramman12 March 9, 2017.

      Answers
    • Question
      Does this work with Tivo?   (2 Answers)

      By Anonymous January 27, 2017.

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      • Best 
        Answer

        My understanding is TIVO will work with a 3TB with no modifications but anything larger needs special software. You are better with a "green" drive that runs slower and cooler as it will greatly help the longevity. This is assuming you are using it internally. If you use it externally it will work but for cooling issues may not be the best choice.

        By BobC February 17, 2017.

      • Question
        Can I put different passwords on different files so that way only those files can be accessed by certain people?   (4 Answers)

        By Anonymous January 7, 2017.

        Answers
        • Best 
          Answer

          That should be a function of your operating system and not the drive.

          By RMegowan July 1, 2017.

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          • My Best Buy® Elite Plus Member
      • Question
        Why don't you "always" have compatibility listed with other product information (like specifications). I recently cancelled an order for a WD My Book 4tb right after making the order, because I realized I needed to check compatibility with windows Vista.   (2 Answers)

        By Jimuhoh December 11, 2016.

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        • Best 
          Answer

          There are some basic compatibility issues that I do not think need to be stated. 32 bit operating systems and specifically Vista will only access a maximum of a 2 Tb drive. It is not just this drive specific. There would be a compatibility issue with any 4 Tb drive. If you need 4 Tb of total storage your best solution (other than replacing the computer so you would have an operating system that will continue to be supported) would be two 2 Tb external drives. While that would cause the need for files to be split up, it would not cost much more. It would cost less than replacing the computer.

          By BobMar46 May 13, 2017.

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      • Question
        Is this compatible with Xbox one   (1 Answer)

        By Budman November 10, 2017.

        Answers
        • Answer

          Yes, this is compatible with Xbox One.

          By CommunityAnswer November 12, 2017.

        • Question
          Do I have to reformat this drive to use it with a iMac?   (5 Answers)

          By EPM July 24, 2017.

          Answers
          • Answer

            I didn't have to reformat it. I use it as my mac time machine automatic back up drive.

            By Dogmom01 August 10, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Will this drive spin down after a period of inactivity?   (5 Answers)

          By JETJR April 3, 2017.

          Answers
          • Answer

            You can change that setting with the tools that come on the drive.

            By JonO July 24, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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