Questions & Answers

13 Questions & 54 Answers
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  • Question
    Does this unit have 2-4tb drives, or 2-2tb drives for a total of 4tb   (10 Answers)

    By Jack March 21, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      This unit has 2 4 TB hard drives in a mirror configuration.

      By CommunityAnswer March 21, 2016.

    • Question
      Does this model use 2 WD Red drives?   (3 Answers)

      By Anonymous February 28, 2016.

      Answers
      • Best 
        Answer

        Yes, it comes with two WD Red drives of 2TB capacity each.

        By Mike September 6, 2016.

      • Question
        What happens if one of the drives fails? Does WD sell drives that can be purchased and swapped out with the failed drive? Does the software notice the new drive and continue working seamlessly? Any other things to consider?   (3 Answers)

        By conytex July 18, 2016.

        Answers
        • Best 
          Answer

          The software does notice if one of the two drives fails and indicates it to you with a light on the front of the unit. Each of the two drives is very easily swapped out with a replacement and the unit will detect the new drive and ask if you want to mirror your remaining drive data onto the new drive. If one of the drives is dead, the second will continue to work, but without the extra layer of backup protection offered by the RAID mirror feature.

          By Mike September 6, 2016.

        • Question
          Is this unit stand alone or does it require a computer?   (5 Answers)

          By davenportjamesw May 4, 2017.

          Answers
          • Best 
            Answer

            The hard drive can stand alone because it runs on your network using a ethenal cable but if you don't have a computer and or your network isn't hocked up to the internet I don't now what use this hard drive would be

            By Shop May 6, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Can I back up my pictures taken on an i phone or an android phone onto the drive remotely through its mobile app?   (3 Answers)

          By Anonymous August 18, 2016.

          Answers
        • Question
          Is this the GEN1 or the GEN2? What are the enhancements on the GEN2?   (2 Answers)

          By Matt May 20, 2016.

          Answers
        • Question
          Specifications states: Number Of Drives Included: 1. Is this accurate? Hard Drive Type: SSD. Is this accurate? Someone previously asked about the # of drives, responses varied from 1 to 2 drives and WD Red Drives, which are not SSD.   (4 Answers)

          By Huntz May 10, 2016.

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          • Best 
            Answer

            There are two hard drives (the older spinning type). The drives are each 2GB (gigabytes) in size and in a mirror configuration. This means that the total storage of the device is 2GB and not the 4GB that is deceivingly printed on the box.

            By Michael May 5, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Are you able to hot swap drives in the event that one fails? Does the software monitor each drive for failures?   (4 Answers)

          By Anonymous September 28, 2016.

          Answers
          • Answer

            yes to both of your questions.

            By sirboss May 6, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          How many computers can you mirror and can you also store backups on the same drive? How often are back ups done and are they incremental? Are there any fees?   (4 Answers)

          By KenH September 7, 2016.

          Answers
          • Answer

            You need to download the Western Digital backup software. You can do just about any type of backup you want with the software however I have not worked out the process of how to do the same thing online.

            By coakley August 4, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Dell Lattitude laptop lost sound. Where/how do I start troubleshooting?   (2 Answers)

          By Anonymous August 14, 2016.

          Answers
          • Answer

            I would try a system restore to a date it was working

            By NYPDSTRIDER September 3, 2016.

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