Questions & Answers

Q: QuestionWhat is the total storage capacity of this hard drive?

• A:Answer This hard drive has a storage capacity of 2TB.

Q: QuestionWhat software is included with the hard drive?

• A:Answer It comes with WD Discovery, WD Backup, and a one-year license for 500GB WD 2Go cloud storage and FILERECOVERY software.

Q: QuestionIs this hard drive compatible with Apple Time Machine?

• A:Answer Yes, it is compatible with Apple Time Machine right out of the box.

Q: QuestionWhat is the form factor of the hard drive?

• A:Answer The form factor of the hard drive is 2.5 inches.

Q: QuestionWhich interface does this hard drive use for connectivity?

• A:Answer It uses a USB 3.0 interface and is also backward compatible with USB 2.0.

Q: QuestionHow is this hard drive powered?

• A:Answer This hard drive is powered directly through the USB port.

Q: QuestionIs this model compatible with OSX Mojave and Catalina?

Asked 6 years ago by Ken.

• A:Answer I used the drive to backup my MacBook Air running OSX Catalina with no issues. I assume it will also work with Mojave.

  Answered 6 years ago by RobWazVerified Purchase

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Q: QuestionWhat type of cable does this require to connect to a MacBook Pro?

Asked 6 years ago by LizG.

• A:Answer Can use either mini USB-C or standard USB.

  Answered 5 years ago by Mac247

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Q: QuestionI bought this for use with MacBook Pro and Catalina. It was advertised as plug and play, Do I have to activate the WD software I see on the drive in order to use it as a time machine backup? I would rather not have to add anything more to my computer.

Asked 5 years ago by lberes.

• A:Answer You do not have to activate the WD software to use it as a Time Machine storage. In fact, I would recommend not activating the WD app as it will not be used, but often inserts itself on boot-up.

  Answered 5 years ago by DanielVerified Purchase

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Q: QuestionIs this compatible with Windows?

Asked 6 years ago by RJ.

• A:Answer Yes, it is compatible with Windows.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWill this work with El Capitan?

Asked 5 years ago by Anonymous.

• A:Answer Yes, it will. From your computer's perspective, this is simply an additional drive that shows up formatted as a journaled mac os drive, so it will work with any of the Mac OS's of the past decade or more.

  Answered 5 years ago by DavidWVerified Purchase

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Q: QuestionI just purchased this WD My Passport for Mac to use with my Microsoft Go to backup some photos. When I plug it in it's being recognized but it says the drive is unavailable. Is there something I can do to make this say available?

Asked 5 years ago by Janae.

• A:Answer Hi Janae, Please know, the WD My Passport for mac is pre- reformatted for macOS. In order to use this drive on your windowsOS you have to reformat this drive into the compatible file system such as NTFS or EXFAT. Please refer to the link given below to reformat the drive. https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionI’m about to purchase a Mac Mini M2. I don’t wish to spend a lot of money so I’m looking at the standard 8 gig RAm. It comes with 256 memory so I thought for basic home use with Word, saving photos and general home usage this would work, correct?

Asked 2 years ago by Mikbaidak.

• A:Answer Hello, Please be informed that the WD My Passport for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. The comes pre-formatted HFS+ Journaled for macOS ready out of the box. There's space to store, organize, and share all the photos, videos, music, and documents that make your life come alive. To know more about the drive please refer to the link: https://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionDoes this work with Mac Book Air M1 with Big Sur? If not, what back up devices are recommended for Time Machine use with Big Sur?

Asked 5 years ago by newair.

• A:Answer Hi newair, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. For more information about compatibility we recommend you to contact your host device support. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionI have a Macbook pro and I can't find the drive after plugging it in. I does not show in finder.

Asked 5 years ago by Ohiosid.

• A:Answer Hi Ohiosid, There could be a few reasons why the drive is not showing up in Finder, or the Mac Desktop. The drive itself could have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up. https://support-en.wd.com/app/answers/detail/a_id/21239 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionHow does this one divers from the WD My Passport USB 3.0 external drive that work for both MAC/PC?

Asked 6 years ago by E.

• A:Answer There's really only one difference between the two, which is how the drive is formatted coming out of the box. The one that works with both comes formatted in exFat, which works for both OS's. The one that is "for Mac" comes formatted in Mac OSX Journaled, which PC's can't read. That said, when I was looking, it was the cheaper option, so I got it, and then just had my computer reformat the drive to exFat. It's worked perfectly with both my Mac and PC since then.

  Answered 5 years ago by DavidWVerified Purchase

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Q: Questionis this compatable with chromebooks?

Asked 6 years ago by funtoplay.

• A:Answer Yes, this is compatible with Chromebooks.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat’s the difference between the My Passport and the My Passport Ultra? Looking for weekly back-up purposes for my 2023 MacBook M3Pro?

Asked 2 years ago by ChrisMD.

• A:Answer Hello, Please be informed that the WD my passport or my passport Ultra Drive is a plug 'n' play device that has been tested and designed for Windows and Mac computers. For more detailed information about the drives please refer to the mentioned link below: (MY PASSPORT) https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN (MY PASSPORT ULTRA) https://products.wdc.com/library/AAG/ENG/4078-705133.pdf -Need help? Please see our "'Contact Us'" page for details.

  Answered 2 years ago by Western Digital Team

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Q: QuestionI have a mid-2010 MacBook Pro that recently was upgraded to High Sierra (10.13.6) OS. My WD MyPassport 2.0 is no longer compatible. Is the Mac 2TB External USB 3.0 compatible with my OS, and USB connection compatible with my laptop? Thanks.

Asked 5 years ago by Shira.

• A:Answer Hi Shira, My Passport for mac USB interface: USB 3.2 Gen 1 (Superspeed USB) USB 3.0 USB 2.0 For more information visit the link below http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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