Questions & Answers

Q: QuestionDoes this work with a iMac late 2012 running El Capitan 10.11?

Asked 2 years ago by Steve.

• A:Answer Yes

  Answered 2 years ago by RMBPoppiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this work with Mac OS X 10.6.8 ?

Asked 2 years ago by Jack.

Q: QuestionI like to backup by date. Example: I create a folder on 1/30/2022 and back up. On 4/1/2022 I create a folder and backup, etc. I assume I can do this but want to confirm before buying.Will it tell me total storage available on the drive after backup?

Asked 2 years ago by sachets.

• A:Answer Yes it it will give total available storage left

  Answered 2 years ago by MuqtadirMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work for an iMac 10.6.8?

Asked 2 years ago by Jacque.

• A:Answer Yes it will

  Answered 2 years ago by MuqtadirMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis this compatible with games from steam and can i download games from steam an keep them on this?

Asked 3 years ago by ease.

• A:Answer Hello, Please be informed that the WD My Passport Ultra for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. You can store any data to the drive. We recommend you to please check with your host device vendor for more compatibility info. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705134.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this hard drive work with an IPad Pro.. and will I need any additional hardware?

Asked 3 years ago by Rue2.

• A:Answer Hi Rue2, Please be informed that the WD My Passport Ultra for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to please check with your host device vendor for more compatibility info. We have not tested the drive on mobile devices. We recommend to use computer to backup the phone to the drive. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705134.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello. Is this WD Passport Ultra for Mac 4TB External USB Portable Hard Drive suitable for my old Mac 2015?

Asked 3 years ago by Anonymous.

• A:Answer It should be. My MACbook Air is 2015. It works just fine.

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs my Passport Ultra for Mac compatible with macOS Monterey, Version 12.4?

Asked 3 years ago by Lin.

• A:Answer I have macOS Monterey 12.5 and it works for me. I am assuming it would work for 12.4 but you might want to check the box.

  Answered 3 years ago by ayeenlinVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this external hard drive be set up to automatically back up my entire pc hard drive each day?

Asked 3 years ago by Puleka.

• A:Answer No, unfortunately you have to export your files manually

  Answered 3 years ago by missBeautyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill the My Passport Ultra work on my MacBook Air with OS X Yosemite, ver. 10.10.5? I also want to backup my photos and such from my iPad Pro (5th Generation); is this also possible? If so, what do I need to connect to the Mac?

Asked 3 years ago by BarrysQues.

• A:Answer Yes.

  Answered 2 years ago by KaldVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI recently purchased two 4TB drives. A week ago, I connected one to my Mac desktop, and downloaded a test file. It worked fine. Today, I reconnected the drive to the desktop. The drive's light comes on, but the desktop does not recognize it. Help!

Asked 4 years ago by Switchstand.

• A:Answer Hi Switchstand, We request you to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. https://support-en.wd.com/app/answers/detail/a_id/13880 Moreover, in order to assist you better, we request you to please get in touch with our customer service team. This way we can ask you some questions to discuss in detail & to provide the best possible answer. -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with an iPad Pro 2018?

Asked 4 years ago by DKilen.

Q: QuestionWhat is WD Security and encryption? How does it work? Does it encrypt all files on drive and how exactly protect them? Thank you.

Asked 4 years ago by Stevenst.

• A:Answer Hi, The WD Security software implements password protection and the 256-bit hardware data encryption capabilities of the supported WD hard drive.  WD Security Online User Guide: https://support-en.wd.com/app/answers/detail/a_id/12284 Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this the passport we need for a MacBook Air purchased new in 2013?

Asked 4 years ago by Plunk.

• A:Answer Hi, Please be informed that the WD My Passport Ultra for Mac drive is a plug and play device tested and designed for Mac computers for seamless operation. However, Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS.​​​​​​​Need Help? Please see our "'Contact Us" page for information.​​​​​​​​​​​​​​

  Answered 4 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan I organize iPhone photos according to GPS location?

Asked 5 years ago by RobertM.

• A:Answer Your iPhone location settings for camera you can set that up. Check Apple Support someone might have asked that very same question. Or chat w/tech

  Answered 3 years ago by SHUTTERBUGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionQuestions friends I know that this HD can serve both MacOS or windows, but during set up can you format it to work with both systems interchangeably or do you need to work through the partitioning?

Asked 5 years ago by jcinapex.

• A:Answer Hi JCinApexNC, My Passport to be compatible with Time Machine or exFAT to be read/write ready on both Windows and macOS. follow the link given below- https://support-en.wd.com/app/answers/detail/a_id/20821 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use a USB-C to USB-C cable to connect this drive to a computer?

Asked 5 years ago by DavidScott.

• A:Answer Yes

  Answered 5 years ago by Robert

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan use on ps4

Asked 5 years ago by WingZero.

• A:Answer No, you can't use this on PS4.

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use my WD My Passport for Mac external hard drive on a Windows 7 Dell laptop ?

Asked 5 years ago by Anonymous.

• A:Answer Well this one is designed for Mac but when you look inside there is actual folder to install if you have windows program so maybe it interchangeable

  Answered 5 years ago by Dayi

  Helpful (0)Unhelpful (0)ReportAnswer this question