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Customer Ratings & Reviews

$349.99
Save $150
Comp. Value: $499.99

Customer reviews

Rating 4.3 out of 5 stars with 722 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Matrix Self-Emptying Robot Vacuum, highlighting its excellent cleaning performance, precise home mapping, and extended runtime. Users appreciate its ease of use, strong suction, and convenient self-emptying feature. Some customers have noted concerns regarding the noise level and reliability, while others mentioned the height of the machine and occasional app issues. Overall, the robot vacuum receives positive feedback for its functionality and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 722 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Pablo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two dogs and let me just say this thing is a game changer. Pablo helps me keep up with the dog hair. I honestly was a bit skeptical but then I was like let’s do a black sock test and to my surprise no white dog hair was found. Plus I just program him to go about his cleaning and he does he’s thing.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Excellent cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good at cleaning with excellent mapping, not missing spots. The "spot" clean mode would be more useful with at 6 foot square vrs the fixed 4 foot. Also if idle a few days, it a bit hard to get reconnected to the mobile app.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    I am happy with this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two dogs. One of them sheds a lot so I had to vacuum my floor twice a day at least to keep dog hair off. My kids recommended getting one of these robot vacuums. so I have been shopping for it. I used to use Dyson vacuum but I replaced with a Shark Vacuum last year, and I have been happy with it. So, when I saw this unit for sale, I had to try and see. It does a good job and it automatically starts once a day. I can command extra cleaning with my phone from anywhere. This is working great. It reaches where I was not able to reach so my floor has been clean. Noise level is not as bad as I expected. After all, it is a vacuum cleaner so it makes loud noise, but it is not bad at all. I don't need to dump trash every time. I dump them once or twice a week but I think I can go for at least 10 days.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it does a good job mapping house is easy cleaning is easy too

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I Recommend This Robot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a very good addition. It's very easy to set up and it does good work on floors. I have all hardwood floors and it's been perfect so far. The app is easy to use and has all the necessary features to effectively use the robot. It was a great deal of the day purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Not a quiet vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vaccum, my floors are clean! I love the self cleaning dock. This vacuum is loud though, I had a different one before and it was quiet. I would givenit higher rating if there was a way to make it quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Our daily vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved from a Roomba to the Shark and it works fine. The app is not quite as useful, but the cleaning (which we do daily) is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy maintenance, perfect for busy households

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 4 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good vacuum! We absolutely love it. It's picks up everything and it maps your house so it knows what rooms to clean! It cleans the floorboards and I love the self cleaning feature. The best!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recomended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to setup even for technically challenged seniors like us.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    BEST MACHINE EVER!!!!!!!!!!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is amazing! It picks up everything and your vaccuming days are over ! Do yourself a favor and buy this machine!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this robo vacuum! I have a husky and a Havanese and it charges quick and I can set it up whenever I want it to clean, it mapped out the room and it gets right to work. Self emptying capability is pretty neat too. It’s easy to just empty the bin out, no need to buy a filter or bag to replace anything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the holidays, I accidentally broke my sister’s vacuum by not properly cleaning before using it. Unfortunately, it picked up something that caused it to malfunction beyond repair. Wanting to make it right, I decided to replace it with a Shark vacuum. I’ve had positive experiences with Shark products in the past — I personally own several of their electronics and have always found them to be durable and reliable. When I saw that Best Buy was offering a special deal, it made the decision even easier. While I can’t give a full five-star rating since I’m not the one using this particular vacuum, my trust in Shark’s quality leads me to believe it will hold up well for my sister. Based on past experience, I fully expect it to perform reliably, and I’ll continue to consider Shark for future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a few robot vacuums over the years and I have to say that this one by Shark is worth every penny. it does an excellent job of cleaning my hardwood floors and carpet throughout my apartment, and I love that it empties itself. It is very efficient and does an excellent job every single time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product would buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works perfectly can set timers a lot better than the ones that have a mopping feature. This is cleaner definitely happy and recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 4 out of 5 stars

    Shark Matrix with mapping

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum works well but needs a little help in the corners. The mapping feature is a great tool for cleaning specific areas that you designate. Overall we are happy wiyh the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best robert vacuum!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on a whim, because I was so disappointed in my 2 Roombas. This robot beats Roomba hands down. The self emptying feature is far better than the the Roomba J13. No filters to deal with and most importantly, it doesnt get stuck under furniture. I have 2 dogs and this vacuum does the job. I love it so much, that I bought one for my daughter for Christmas. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this vacuum a million stars I would. I purchased this vacuum for our downstairs, but I plan to purchase another one for upstairs. Set up was a breeze. We have a dog that constantly sheds and I couldn’t keep up. I was drawn to this because of the mapping and self-emptying features. I run this vacuum daily because it’s fun and new, but I think that’s probably a smart idea if you have a dog that sheds. I will say that if you do deal with shedding, you probably want to empty the bin once a week. The mapping was very impressive and the vacuum mapped my entire 1200sq foot downstairs area in about 8 minutes and was 100% accurate. I love how you can choose the power level of the vacuuming. I also love how I can control when it vacuums from my job, so I can come home to a clean house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and Smart Cleaning Solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent robot vacuum! The mapping is super accurate, and the strong suction easily picks up dust and pet hair—even from under furniture. It’s great not having to empty it often, and the Wi-Fi features make it easy to control. Definitely a smart, efficient cleaning helper!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    10/10 shark robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have pets this is a must. With 2 dogs always shedding this little buddy helps a lot with keeping the fur off the floor. It actually picks everything up and even leaves the nice little lines/ designs on your rug.

    I would recommend this to a friend
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